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How to win friends and influence people
Techniques in Handling People
Don’t criticize, condemn or complain. |
Give honest and sincere appreciation. |
Arouse in the other person an eager want. |
Six ways to Make People Like You
Become genuinely interested in other people. |
Smile. |
Remember that a person’s name is to that person the sweetest and most important sound in any language. |
Be a good listener. Encourage others to talk about themselves. |
Talk in terms of the other person’s interests. |
Make the other person feel important – and do it sincerely. |
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Win People to Your Way of Thinking
The only way to get the best of an argument is to avoid it. |
Show respect for the other person’s opinions. Never say, “You’re wrong.” |
If you are wrong, admit it quickly and emphatically. |
Begin in a friendly way. |
Get the other person saying “yes, yes” immediately. |
Let the other person do a great deal of the talking. |
Let the other person feel that the idea is his or hers. |
Try honestly to see things from the other person’s point of view. |
Be sympathetic with the other person’s ideas and desires. |
Appeal to the nobler motives. |
Dramatize your ideas. |
Throw down a challenge. |
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How to Change People offense or resentment
Begin with praise and honest appreciation. |
Call attention to people’s mistakes indirectly. |
Talk about your own mistakes before criticizing the other person. |
Ask questions instead of giving direct orders. |
Let the other person save face. |
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.” |
Give the other person a fine reputation to live up to. |
Use encouragement. Make the fault seem easy to correct. |
Make the other person happy about doing the thing you suggest. |
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