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How to win Friends & Influence People 2 Cheat Sheet by

How to win friends and influence people

Techniques in Handling People

Don’t criticize, condemn or complain.
Give honest and sincere apprec­iation.
Arouse in the other person an eager want.

Six ways to Make People Like You

Become genuinely interested in other people.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Be a good listener. Encourage others to talk about themse­lves.
Talk in terms of the other person’s interests.
Make the other person feel important – and do it sincerely.

Win People to Your Way of Thinking

The only way to get the best of an argument is to avoid it.
Show respect for the other person’s opinions. Never say, “You’re wrong.”
If you are wrong, admit it quickly and emphat­ically.
Begin in a friendly way.
Get the other person saying “yes, yes” immedi­ately.
Let the other person do a great deal of the talking.
Let the other person feel that the idea is his or hers.
Try honestly to see things from the other person’s point of view.
Be sympat­hetic with the other person’s ideas and desires.
Appeal to the nobler motives.
Dramatize your ideas.
Throw down a challenge.

How to Change People offense or resentment

Begin with praise and honest apprec­iation.
Call attention to people’s mistakes indire­ctly.
Talk about your own mistakes before critic­izing the other person.
Ask questions instead of giving direct orders.
Let the other person save face.
Praise the slightest improv­ement and praise every improv­ement. Be “hearty in your approb­ation and lavish in your praise.”
Give the other person a fine reputation to live up to.
Use encour­age­ment. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.


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