Core life skills
Decision-making |
Problem-solving |
Critical thinking |
Creative thinking |
Communication |
Interpersonal relationships |
Self–awareness |
Empathy |
Coping with stress |
Coping with emotions |
Technical communication skills
language skills |
basic rules of grammar and punctuation, ability to express yourself clearly. |
writing skills |
consice, clear, understand ur audience, use graphics, decide order and filtering of info, simple language, finalize style, template. |
interpersonal skills |
interact with the Subject Matter Experts (SME) to understand the concepts and/or gather info; interact with members of other teams and customers - strong comm, cooperation, effective listening, clear and prompt responses. |
Ability to Understand the Subject |
Having sufficient knowledge of the subject to effectively communicate about it. |
Ability to Analyze |
ability to think, learn, interpret, analyze, write, and rewrite to reorganize concepts and info |
Flexibility |
flexible to revise or redo project, adapt to new tool or tech, to deal with people |
emotional reaction
e things that trigger the emotions we feel, the emotion itself, and our usual ways of responding |
the trigger |
always there, can be anything |
the emotion |
be specific, focus on the strongest one at a time |
the response/autopilot reaction |
whatever you usually do (often automatically or subconsciously) when you feel this emotion |
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Flow of communication
downward |
superiors to subordinates, scalar chain - to explain rules etc |
upward |
subordinates to superiors - 2 types: to respond to upward comm (feedback), given by sub directly (complaints, new ideas etc) |
horizontal |
equal level, lateral comm - to coordinate activities of diff branches |
diagonal |
cross-functional comm, btw higher and lower sectors |
Communication networks
vertical |
upward + downward comm |
circuit |
same process as vertical, except they need not be superiors and subordinates |
chain |
organizational hierarchy, info from hod to teachers to students |
wheel |
centalized type, one passes info to many, eg: shaji directly to students |
star |
all comm with each other |
types of presentation
persuasive |
sales |
instructional |
policy implementing |
infomational |
research studies |
inspirational |
TED talks |
presentation delivery methods
extemporaneous |
deliver w/o prep, but planned beforehand |
memorised |
learnt, prepared and presented |
manuscript |
with help of a pre-written script |
impromptu |
w/o prep or plan |
Theories of emotions
james lange |
threat-->physiological (ANS) arousal --> emotional response (fear) |
cannon bard |
threat-->emotions and bodily reactions occur simultaneously (thalamus sents info abt stimulus to brain's emotion centres and body) |
schacter singer |
threat-->physical resp-->cog appraisal -->emo resp |
facial feedback |
physical (face)-->cog int of facial exp-->emo response |
cognitive apprasial (Lazarus) |
threat-->cog appraisal of event-->phy+emo resp |
MOD 5 - Human values
morality |
principles, values, and beliefs that guide human behavior and determine what is right or wrong
varies across cultural norms, religious teachings, personal experiences, and rational deliberation |
values |
guide and shape an individual's behavior, choices, and attitudes |
ethics |
moral principles or rules that govern human conduct. It explores the nature of right and wrong, good and evil |
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7C's of communication
Clarty |
1-in the mind of sender, 2-msg should be simple to comphrehend |
Credibility |
Consistency |
Conciseness |
brief and simple |
Concreteness |
specific info, not vague and abstract |
Completeness |
all necessary info conveyed |
Correctness |
4S's of communication
Shortness |
concise wording and delivery |
Simplicity |
in both words and ideas - reveals clarity |
Strength |
credibility of sender |
Sincerity |
genuine sender |
Report structure (TEBSFRA)
table of contents |
executive summary |
background of study |
scope and objectives of the study |
findings and observation |
recommendation |
annexures |
extra supporting info/data in table form |
Types of interview (BJP-POSSUMS)
behavioral |
question their prior job actions |
job related |
focus on past relevant job related behaviors |
phone |
panel/board |
each applicant, many interviewers |
one-on-one |
situational |
ask how they would react to a particular situation |
stress |
make applicant uncomfortable to gauge reaction |
unstructured |
open ended ques |
mass/group |
panel interviews several candidates together |
structured |
closed ended ques, types of ques- situational, job related, job sample (perform task), worker requirements |
Role in workplace
forms +ve reputation, work envi, attract and retain good employees etc |
Work ethics (5): |
Remember Duty's RighTeous Path |
1. responsibility |
of one's work, tasks, meeting deadlines |
2. diligence |
consistent effort |
3. reliability |
commited, dependable, trustworthy |
4. time management |
allocate time, prioritize tasks, use resource effectively |
5. professionalism |
approp boundaries, adhere to policies+ standards |
Integrity (5): |
R-TECH |
1. honesty |
truth, transparent |
2. trustworthy |
commit, reliable, confidentiality |
3. ethical behav |
follow ethical principle, fair, integrated desicions |
4. respect |
inclusive, value diversity |
5. confidentiality |
privacy rights, safeguard info |
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