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Maps Part II, Issues with Results
Result Issues
For each results, must check:
If issue with the language or script
The BU or POI is closed or doesn't exist |
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Expected Language/script
Language or script of the test locale |
Of the query |
Of the result region |
Any combination of any descriptions above |
An official company, chain or brand name commonly used in the market : Starbucks, McDonald's |
When unexpected: the user will not understand it : result in Spanish when the query locale is in English |
Note Minor spelling issues (missing or added diacritics) are not unexpected language, also addresses (not BU or POI) may be in a foreign language and be accepted (an english user looking for an address in France) |
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BU or POI closed or does not exist
If closed or non existent |
If randomly moving: food truck without a fixed schedule |
Non-recurring past event with no map intent |
Note: You must give a relevance rating as if the place were open or did exist |
If lack of resources: assume the BU could exist and rate the name, address and pin accuracy as Can't Verify |
For remodelled BU: Treat them as if they were open |
If BU has incorrect address or name : Signal precisely that is Wrong |
When status showed is PERMANENT_CLOSURE : Look in real world search is this result is expected or not (the relevance rating depends on it) |
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