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CMNS 101 Exam 1 Cheat Sheet by

Communication 101 Community College of Baltimore County


the process of creating meaning through symbolic intera­ction
represent people, things, ideas, and events
Linear commun­ication
Sender encodes a message that is conveyed to a receiver, who decodes it
any force that interferes with the accurate reception of the message (external, physio­log­ical, psycho­log­ical)
method a message is conveyed between people
interv­ening mechanisms
fields of experience that influence how they interpret others' behavior
Transa­ctional commun­ication
people send a receive messages simult­ane­ously
commun­ica­tor's response to another's message
Intrap­ersonal commun­ication
commun­icating with oneself (inner voice)
dyadic commun­ica­tio­n/i­nte­rpe­rsonal commun­ication
two people intera­cting (in person or through mediated channels)
Small group commun­ication
each person can partic­ipate actively with other members
organized commun­ication
larger collec­tions of people work collec­tively to achieve goals
Public commun­ication
Unequal amount of speaking among the members
Mass commun­ication
messages transm­itted to large, widespread audiences (via electronic or print media)
commun­ication competence
achieving one's goals in a manner that, ideally, maintains or enhances the relati­onship in which it occurs
Cognitive complexity
ability to understand issues from a variety of perspe­ctives
self monitoring
paying close attention to one's own behavior and using these observ­ations to make effective choices.
Self concept
a set of largely stable percep­tions indivi­duals have of themselves
self esteem
evaluation of self worth
charac­ter­istic ways you think and behave across a variety of situations
reflected appraisal
the influence of others on one's self concept
social comparison
evaluating yourself in comparison to others
self fulfilling prophecy
occurs when a person's expect­ation of an outcome and subsequent behavior makes the outcome more likely to occur
the way people regard others and the world around them
paying attention to some stimuli while ignoring others
arranging inform­ation to make meaning of it
making the inform­ation make sense
oversi­mpl­ified or inaccurate ideas tied to social catego­riz­ation
biological category
a socially constr­ucted set of expect­ations
gender matrix
recognizes gender as a multid­ime­nsional collection of qualities
implicit bias
uncons­ciously held associ­ations about a social group
stories people create to make sense of the world
the process of attaching meaning to behavior
Self serving bias
When others suffer- blame their personal qualities. When we suffer­-find explan­ations outside of ourselves
Negativity bias
focus more on negative impres­sions than on positive ones
Horns effect
perceiving others in an unfairly negative light on the basis of a single negative trait or experience
the ability to imagine another person's perspe­ctive
compassion for another's predic­ament
Perception checking
structure way to boost unders­tanding and empathy and minimize defens­iveness and show respect
Emotional intell­igence
the ability to understand and manage your own emotions and deal effect­ively with the emotions of others
Identity management
commun­ication strategies meant to influence how others view us
perceved self
reflection of self concept (not public self)
Presenting self
public image- way you want to appear to others
presenting self
verbal and nonverbal ways people maintain their own presenting image and image of others
frame stitching
adopting different perspe­ctives based on the cultures and situations in which you find yourself
habitual behaviors people have developed overtime
high self monitors
pay close attention to their own behavior and to others' reactions, adjusting thei commun­ication to create the desired impression
low self monitors
express what they are thinking and feeling without much attention to the impression their behavior creates
Specia­lized vocabulary that functions as a linguistic shorthand for ppl with common backgr­ounds
a mild or indirect term substi­tuted for a more direct but potent­ially less pleasant one
Overly Abstract language
speech that refers to events or objects only vaguely
Behavioral descri­ptions
1. Who is involved 2. in what circum­stances does the behavior occur 3. What behaviors are involved


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