Cheatography
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definition
All forms of communication are either verbal
or nonverbal.
Verbal messages uses words to convey
information to other people. They are either
vocal or nonvocal. |
Verbal Communication
Vocal – spoken language
Nonvocal – alternatives to vocal language,
e.g. written words, sign language or finger
spelling, Braille |
People interpret messages in different ways
Depending on communicators’:
-relationship
-cultural values
-background/orientation
-beliefs |
Nonverbal to verbal communication
Contradicts |
Augments |
Replaces |
Repeats |
Complements |
Regulates |
Substitutes |
human communication
Sender: • Thinking • Encoding • Transmitting |
Receiver: • Perceiving • Decoding • Understanding |
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Nonverbal Communication
Nonverbal communication entails
transmission of messages without the use of
words. (nonlinguistic)
Uses gestures, body movements, facial
expressions, etc. |
Types of Nonverbal communication
Body movement (Kinesics) |
Social/physical space(Proxemics) |
Touch (Tactile) |
Time (chronemics) |
Paralanguage |
Silence |
Physical appearance & Clothing (artifacts) |
Eye behavior/movement (Occulesics) |
Nonverbal cues are especially important:
– For identity management |
– In defining our relationships (e.g., level of intimacy) |
– For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling |
Nonverbal Messages:
Present in all communications |
Mean different things |
May be intentional or unintentional |
Provide information |
May contradict verbal message |
May outweigh verbal message |
Depends on the total environment |
May have positive or negative effects |
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