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zendesk Cheat Sheet (DRAFT) by

zendesk Markdown. Markdown can be used by agents in ticket comments, in macros, and in your agent signature. You add Markdown formatting as plain text and can then preview it before saving the comment (via submitting a ticket update).

This is a draft cheat sheet. It is a work in progress and is not finished yet.

Bold and italic

Italics
*I will display in italics*
Bold
**While I will display in bold**

Unordened lists

Input
Output
 
<ul>
* Item 1
<li­>Item 1</­li>
* Item 2
<li­>Item 2</­li>
* Item 3
<li­>Item 3</­li>
 
</u­l>
Lists must begin and end with a blank line.
Unordered lists can begin with an asterisk followed by a space.

Ordened lists

Input
Output
 
<ol>
1. Item 1
<li­>Item 1</­li>
2. Item 2
<li­>Item 2</­li>
3. Item 3
<li­>Item 3</­li>
 
</o­l>
Lists must begin and end with a blank line.
You create numbered lists using a number and a period followed by a space.
  

Images and links

Image with alt text
Image without alt text
![](ht­tp:­//w­ww.e­xa­mpl­e.c­om/­ima­ge.png)
Link with link text
Link without link text

Headings

# Heading 1
## Heading 2
### Heading 3
Heading levels are expressed using the hash character (#) followed by a space.
You must add blank lines above and below each heading.
  

Block quotes

> This is a quote
Quotes are created using the right arrow character (>) and a space, which you add before each line of the quote.
The quote must begin and end with a blank line

Inline code and code blocks

Inline code
codeIs­Awe­some()


Code block
`

Code blocks
  are great for display
  large amount of code

 ­    that need to maintain whitespace
  and indenting
`
A code block must begin and end with a blank line.
Within the code block itself, you use spaces to indent your lines of code.