What is business
what business an organisation wants to be and how it is going to get there |
taking decisions which allow an organisation to achieve a sustainable competitive advantage over the long term (Henry, 2021) |
Strategy formulation (emergent)
strategy formulation emergent is the process of using available knowledge to document the intended direction of a business |
the Rationalist School (Kenneth Andrews and Igor Ansoff) |
an organisation needs to match its strengths and weaknesses which derive from its resources and competencies with the needs of its business environment; formal, systematic approach; achieved using tools such as SWOT |
the Learning School |
successful businesses pursue strategies that are opportunistic and adaptive; Mintzberg and Waters suggest 3 approaches to strategy: intended, realised,emergent; “Strategy comes about as a result of a process of learning” (Henry); strategic drift |
YIP's global drivers
internal businesses trade in one or more countries |
global businesses complete across the globe set up subsidiaries across the globe |
George Yip’s framework helps a business determine which parts of an industry can be considered global or not, enabling managers to be able to determine a global strategy by reviewing four key global drivers: |
market drivers (who are customers, what are implications); cost drivers (economies of scale + economies of scope); government drivers; competitive drivers |
Porter's 5 forces
powerful tool used to analyse the competitiveness of an industry |
helps businesses determine the profitability of the industry and main factors that can impact upon it |
once businesses understand this, they are then able to determine strategies to improve profitability |
threat of new entrants |
if new entrants move into an industry they will gain market share and rivalry will intensify; the position of existing firms is stronger if there are barriers to entering the market; if barriers to entry are low then the threat of new entrants will be high, and vice versa |
bargaining power of suppliers |
if the supplier forces up the price paid for inputs, profits will be reduced |
bargaining power of customers |
powerful customers are able to exert pressure to drive down prices |
threat of substitute products |
if there are substitutes to a firm’s product, they will limit the price that can be charged and will reduce profits; customer loyalty and availability will limit the extent of this threat |
intensity of rivalry |
competitive rivalry will be higher in an industry with many current and potential competitors |
Organisational charts
Weber suggested managers structure their organisations carefully and show their structure using organisational charts. He suggested this in part to reduce nepotism. Weber pursued the internal process management model – bureaucracy – lots of rules |
show |
lines of authority/chains of command; subdivisions/functional areas or departments; levels and tasks; spans of control; roles, responsibility and accountability; channel of communication; specialisation |
Henry Fayol’s Scalar Chain within his 14 Principles of Management suggested organisations should be structured, and this should be depicted through an organisational chart |
Structuring organisations
centralised |
occurs where senior management make most decisions in the organisation |
decentralised |
occurs when lower level or non-managerial employees make decisions as opposed to senior managers |
formalised |
is in place where organisations use written or electronic documents to direct and control employees, rather than a friendly chat |
Porter's value chain
higher the added value, the more competitive and profitable the organisation becomes |
model focuses on systems with customers at its centre |
focuses on primary activities |
production; maintenance; sales; supporting activities; any area that does not add value needs to be restructured |
Business entities
sole trader |
partnership + LLP |
private/public limited company |
social enterprises |
franchise |
legal framework determines who shares in the profits and losses, how tax is paid, and the legal liability |
Agile organisations
a company whose structure, policies, and capabilities have been designed to enable employees to quickly respond to changing environments |
why adopt agile techniques |
globalisation; IT and digital development; economy changes; value of human resources; environmental concerns; ethical influences; political change; lifestyle trends; marketing evolvement; legal change; faster product delivery; operational efficiencies; culture issues; necessity to react; strategic development; core competence; pandemic |
traditional structures are replaced by flatter structures, formal working practices and relationships are replaced by new ones with wider reporting lines and new ways of working |
flatter structures encourages innovation and engagement |
performance replaces presenteeism |
high level of trust placed on employees |
agile organisations succeed if the business culture supports the change |
features of agile working practices |
efficient use of technology; productive working environment; team working; recognition and use of skills; flexible practices; career development; enrichment; less constraints; empowerment; more remote working; workers autonomy; talent acquisition and retention; job satisfaction; reduced operating costs; motivated staff; lean production; social interaction; career development; efficient space management |
benefits of agile organisations |
manage and prosper in complex environments; talent to quickly identify threats and identify business opportunities; innovative in product/service creation, but also in creating value; increased business value; long-term approach to business; establishes sustainability |
drawbacks of agile organisations |
change cannot happen overnight; there must be commitment at all levels; culture is long established and can be a significant barrier; not everyone will buy into the agile concept; benefits may not be clearly measurable and can be very subjective; staff may need to be educated and trained regarding agile processes |
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What is a competitive strategy
how a business intends to achieve a competitive advantage in its market |
competitive advantage is the configuration of an organisations activities which enable it to meet consumer needs better than its rivals (Henry, 2021) |
competitive strategy is about being different; it means deliberately choosing a different set of activities to deliver a unique mix of value (Porter, 1966) |
Strategy loop
just like the Kolb’s learning loop |
managers make adjustments based on experience |
volatile markets offer opportunities and threats, but they are unpredictable so planning is difficult |
"every strategy is a work in progress that is subject to revision in light of ongoing interactions between the organisation and its environment” (Sull, 2007) |
3 levels of strategy
Corporate-level strategy |
Business-level strategy |
Operational strategies |
mechanistic and organic organisations
Burns & Stalker (1961) |
links to Quinn's Competing Values Framework |
Mechanistic |
tall organisations; inflexible; often bureaucracies; fixed roles and rules; emphasis is around control; main goal is efficiency, but are these businesses efficient? |
Organic |
flatter organisations; fewer rules; decentralised; flexible bottom-up; employees involved more in decision-making process; human relations model |
PESTLE analysis
Political |
competition policy; industry regulation; government spending and tax policies; business policy and incentives |
Economic |
interest rates; consumer spending and income; exchange rates; business cycle (GDP) |
Social |
demographic change; impact of pressure groups; consumer tastes and fashions; changing lifestyles |
Technological |
disruptive technologies; adoption of mobile technology; new production processes; big data and dynamic pricing |
Legislation |
employment law; minimum/living wage; health and safety laws; environmental legislation |
Ethical + environmental |
sustainability; tax practices; ethical sourcing; pollution & carbon emissions |
must be relevant and personal to the organisation |
useful when done well |
quite often done badly |
Porter's generic strategies
Kay's RAI |
distinctive capabilities; unique to each business; critical for establishing competitive advantage |
cost leadership |
striving to be lowest-cost provider in market; increased profit with market level prices/increase market share with lower prices |
differentiation |
involves a business operating in a amass market but adopting a unique position; usp may mean premium price; easy to copy |
focus |
targeting a narrow range of customers; closely aligned to niche marketing; cost focus/differentiation focus |
Liability
limited liability company |
a business that is owned by its shareholders, run by directors and,most importantly, where the liability of shareholders for the debts of the company is limited; business is a separate entity to the shareholders of a business; investors can only lose the money they have invested and no more |
unlimited liability company |
owner is liable for the debts run up in trading |
Ansoff's Matrix
gives managers options to achieve growth using one of more of the strategies suggested |
market penetration |
business aims to sell existing products into existing markets; aims to increase market share by reducing price, increasing advertising or improving distribution |
market development |
business aims to sell existing products into new markets; businesses retain existing markets whilst moving into new markets by altering products or developing new ones |
product development |
business aims to sell new products into existing markets; exploits existing customer base |
diversification |
business aims to sell new products in new markets; horizontal and vertical integration; very risky |
businesses can pursue more than one strategy at any one time |
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Different structures
entrepreneurial structures |
centralised structure revolves around founder of business; founder makes all decisions; employees may not have clearly defined roles and will work long hours; flexibility a strength |
traditional (tall) structures |
narrow spans of control; long chain of command; more promotional opportunities; functional structure |
flat structures |
middle layer (middle managers) removed; based around teamwork and collaboration; open culture; wide spans of control; short chain of command; respond faster to market changes; innovative; manager overload; lack of promotion opportunities; lack of close supervision may lead to poor decision making so a drop in productivity |
matrix structures |
combines functional and divisional structure; occurs when projects run; attempt to increase organisational flexibility and meet needs of rapidly changing market; those involved have two bosses; can be productive and break down silos; may place more pressure and conflict on team members; may create role incompatibility; may create role ambiguity |
networks |
outsourced activities controlled by a central hub, organisations that outsource all activities other than central capabilities are called hollow organisations; core capabilities retained centrally; where manufacturing is outsourced; organisations are known as modular organisations useful in fast moving industries; flexible; need to agree and understand goals |
virtual organisation |
employees physically dispersed; organisations need to be flexible and responsive to change; customisation and personalisation key features; cost effective; less risky; collaboration of other organisations to form a virtual organisation developing products/services; no hierarchal relationship; made possible by technological advances; useful if dynamic and globalised markets |
holacracy |
an organisation that focuses on autonomy and self-governance; employees are not told how to work but belong to voluntary groups who listen to new ideas or problems and come up with solutions together; decision making by everyone rather than a line manager/HR manager; engagement and motivation increases as employees experience autonomy, mastery and meaning (Daniel Pink); originated from anti-totalitarian political writer Arthur Koestler |
Organisational life cycle
creation (non-bureaucratic) |
few staff; few written rules; few formalised processes |
young (pre-bureaucratic) |
growth and expansion; more staff; rules and guideline established |
mid-life (bureaucratic) |
becoming large in market; many rules; many hires; decentralised structure |
maturity (very bureaucratic) |
risk of stagnation and inflexible approach |
SWOT analysis
Internal |
strengths + weaknesses |
External |
opportunities + threats |
strengths of SWOT analysis |
logical structure; focuses on strategic issues; encourages analysis of external environment |
limitations of SWOT |
too often lacks focus; independent; needs to be regularly reviewed as can quickly become out of date |
Levels of goals and their importance
strategy is shaped by the mission |
a mission statement creates a shared and clear sense of purpose/a broad vision; it powerfully communicates intentions which inspires and motivates employees to realise the organisation’s visions of the future |
Resources and competencies
valuable capabilities |
enable a business to exploit an internal opportunity or neutralise an external threat; in regards to revenues and costs, any positive impact is a valuable capability |
rarity |
capabilities are rare if only one organisation has them, i.e. visionary leadership |
imitability |
difficult to retain as competitors copy |
organisation |
this may be location, knowledge, the right policies, control system and procedures |
make or buy |
anything that is not a core competence may be outsourced, which may keep costs down but then it is open to supplier price hikes/supply issues |
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