This is a draft cheat sheet. It is a work in progress and is not finished yet.
Living the value
VISION: To fill the earth with the light and warmth of hospitality. |
MISSION: To be the preeminent global hospitality company - the first choice of guests, team members, and owners alike. |
HILTON:
Hospitality- Integrity
Leadership - Teamwork
Ownership - Now |
RECOGNITION MATTERS!
HIGH FIVE! |
Customer Focus
Job Skills Rehearsals
Job Skills Checklist |
Training during the Pre-shift |
Giving Feedbacks:
Positive & Constructive |
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Judgement
D |
Define the Problem |
E |
Examine the Facts |
C |
Consider Alternatives |
I |
Involve Others |
D |
Decide on a Course of Action |
E |
Evaluate Your Solution |
A problem shared is a problem halved
Results Focused
Setting objectives (SMART):
Specific - Measurable
Achievable - Relevant
Time bound |
Guest Satisfaction (SALT) |
Team Member Satisfaction |
Financial Performance |
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Collaboration
BEST PRACTICES: |
Inspire independent thinking.
Reward TMs for cultivating relationships with others.
Champions best practices, processes and possibilities.
Instill a Global mindset.
Actively seek out and work with others to deliver outstanding results.
Actively seek ways to help others succeed. |
AVOID COMMON MISTAKES: |
Assuming others will be able to work on your timetable.
Miscommunication or not at all.
Interacting only with people when you need them.
Failing to express appreciation. |
*Also, don't be afraid to hold others accountable.
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