Cheatography
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managment information systems
This is a draft cheat sheet. It is a work in progress and is not finished yet.
Characteristics of processesBusiness Process –Sequence of activities for accomplishing a function | Activities – Tasks within a business process | Resources – Items necessary to accomplish an activity | Actors– Resources that are either human or computers | Role – Subset of activities in a business process performed by a particular actor |
Operational ProcessCharacteristics | Mix of Actors | Frequency | Support System | Common, day to day, routine | More computers than people | High | Transaction Processing System (TPS) |
Example: Order supplies, pay bills, and check out customers. Managerial ProcessCharacteristics | Mix of Actors | Frequency | Support System | Allocation and use of resources | Mix | Medium | Managment Information System (MIS) |
Example: Assessing seasonal promotions & plan and schedule cashiers StrategicCharacteristics | Mix of Actors | Frequency | Support System | Broad scope and operational issues | More People than computers | Low | Executive Support System (ESS) |
Example: Decide a new location for a store Objectives of ProcessesEffectiveness | Create more output with the same input or the same output with less input | Example Use less energy | Effeciency | Achieve organizational strategy | Example Create better tasting pizzas |
IS Process Improvements1. Improve an activity | 2. Improve data flow amoung activities | 3. Improve control of activities | 4. Use automation | 5. Improve procedures |
The Downfall of ISInformation Silo Data exists in isolated functional IS |
| | Enterprise Application Integration1. Connects information silos via a new layer of software | 2. Enables existing applications to communicate ans share data | 3. Provides integrated data | 4. Leverages existing systems, leaving departmental information systems as is, but providing an integration layer over the top | 5. Enables gradual move to ERP |
ERP intreagtes the following functionsSupply Chain Managment SCM | Manufacturing | Customer Relationship Managment CRM | Human Resources | Accounting |
Five Components of an ERP System1. Software | 2. Hardware | 3. Data | 4. Procedures | 5. People |
Benefits of ERPData sharing in real time | Implements integrated processes that are industry best practices | More managers see more data, leading to better oversight | Information silo problem is solved | Better integration with supply chain partners |
ERP Market ShareSAP | | 22 | Oracle | | 15 | Microsoft | | 10 | Other | | 53 |
Fundamental Activities Of Procurment ProcessOrder | Purchasing Manager | ↓ | ↓ | Recieve | Warehouse Manager | ↓ | ↓ | Pay | Accounting |
| | 4 Characteristics of ProcessesCharacteristic Of Process | Catagorites of Process Characteristics | Stability of Flow | Structured
Dynamic | Scope | Operational
Managerial
Strategic | Objectives | Effectivness
Efficincy | Location in Value Chain | Inbound Logistics
Outboung Logistics
Operations
Sales and Marketing
Service
Technology Development
Infrastructure |
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