Cheatography
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managment information systems
This is a draft cheat sheet. It is a work in progress and is not finished yet.
Characteristics of processes
Business Process –Sequence of activities for accomplishing a function |
Activities – Tasks within a business process |
Resources – Items necessary to accomplish an activity |
Actors– Resources that are either human or computers |
Role – Subset of activities in a business process performed by a particular actor |
Operational Process
Characteristics |
Mix of Actors |
Frequency |
Support System |
Common, day to day, routine |
More computers than people |
High |
Transaction Processing System (TPS) |
Example: Order supplies, pay bills, and check out customers.
Managerial Process
Characteristics |
Mix of Actors |
Frequency |
Support System |
Allocation and use of resources |
Mix |
Medium |
Managment Information System (MIS) |
Example: Assessing seasonal promotions & plan and schedule cashiers
Strategic
Characteristics |
Mix of Actors |
Frequency |
Support System |
Broad scope and operational issues |
More People than computers |
Low |
Executive Support System (ESS) |
Example: Decide a new location for a store
Objectives of Processes
Effectiveness |
Create more output with the same input or the same output with less input |
Example Use less energy |
Effeciency |
Achieve organizational strategy |
Example Create better tasting pizzas |
IS Process Improvements
1. Improve an activity |
2. Improve data flow amoung activities |
3. Improve control of activities |
4. Use automation |
5. Improve procedures |
The Downfall of IS
Information Silo Data exists in isolated functional IS |
|
|
Enterprise Application Integration
1. Connects information silos via a new layer of software |
2. Enables existing applications to communicate ans share data |
3. Provides integrated data |
4. Leverages existing systems, leaving departmental information systems as is, but providing an integration layer over the top |
5. Enables gradual move to ERP |
ERP intreagtes the following functions
Supply Chain Managment SCM |
Manufacturing |
Customer Relationship Managment CRM |
Human Resources |
Accounting |
Five Components of an ERP System
1. Software |
2. Hardware |
3. Data |
4. Procedures |
5. People |
Benefits of ERP
Data sharing in real time |
Implements integrated processes that are industry best practices |
More managers see more data, leading to better oversight |
Information silo problem is solved |
Better integration with supply chain partners |
ERP Market Share
SAP |
|
22 |
Oracle |
|
15 |
Microsoft |
|
10 |
Other |
|
53 |
Fundamental Activities Of Procurment Process
Order |
Purchasing Manager |
↓ |
↓ |
Recieve |
Warehouse Manager |
↓ |
↓ |
Pay |
Accounting |
|
|
4 Characteristics of Processes
Characteristic Of Process |
Catagorites of Process Characteristics |
Stability of Flow |
Structured
Dynamic |
Scope |
Operational
Managerial
Strategic |
Objectives |
Effectivness
Efficincy |
Location in Value Chain |
Inbound Logistics
Outboung Logistics
Operations
Sales and Marketing
Service
Technology Development
Infrastructure |
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