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DIALOGFLOW CHATBOT CREATION Cheat Sheet by

CHEET SHEET DESGINED FOR PEOPLE WHITH INTEREST IN COGNITIVE TECHNOLOGY

DIALOGFLOW CHEAT SHEET PART-1

1. Start Small:-
Start with something small as your chatbot version 1.0 and then iterate for a version 2.0 after you’ve collected enough data to know what’s working well and what needs polishing. You can learn a lot about your users’ behavior with simple functi­ona­lity, which will also help you tweak future versions of your bot. But first, build your infras­tru­cture. To test your chatbot more easily, always set the part you want to test as default. That way you avoid going through the whole flow.
To-do: Take a piece of paper and draw a mind map If you don’t like paper find mind mapping software First, create your folders Then add the flows Set-up a persistent menu with a “Start again” option

DIALOGFLOW CHEAT SHEET PART-2

2. Consider Your Chatbot’s Person­ality:-
Poncho the Weather Cat makes jokes, has a story, and sometimes talks in memes. He’s also reliable and accurate with the inform­ation he provides. Think about creating a person­ality for your bot. How should it address your users? Does it say hi, what’s up, or how do you do? Does it have a name? Develop a character with a distinct style and stick with it, because if you start mixing different speaking styles, your customers will feel like they’re intera­cting with some random customer service rep, instead of the chatbot you’ve spent hours develo­ping.
To-do: Choose a name for your chatbot Prepare the greeting: Hi, Hello, Saluta­tions… Find an image that represents your chatbot
 

DIALOGFLOW CHEAT SHEET PART-3

3. Manage Expect­ations, and Don’t Try to Fool Anyone
Don’t try to fool your customers into thinking your chatbot is a human agent. What you can do is give the bot human-like qualities, such as a sense of humor. It might also be a good idea to explain to customers the scope of activities the chatbot can help with. Once you’ve establ­ished the tone of voice, think about the type of content you want your bot to deliver. Preferably this is a combin­ation of text, photos, emojis and videos. Make it rich!
To-do: Write the chatbot’s introd­uction line Explain the scope of your chatbot’s capabi­lities Find a set of pictures that you want to use in commun­ication

DIALOGFLOW CHEAT SHEET PART-4

4. Compose a Greeting Message:-
You have 160 characters in the greeting text to commun­icate your bot’s purpose and set your customer’s expect­ations. Once the greeting text is set up, it will override the descri­ption that was pulled from your Facebook company page. The greeting text isn’t the same as the first message or conver­sation. The first message comes right after a visitor engages. It’s the first conver­sat­ional text or media. Your greeting text adds specif­icity and sets visitor expect­ations.
To-do: Write 2 or more greeting messages for variety
 

DIALOGFLOW CHEAT SHEET PART-5

5. Specify Your Customer’s Intere­sts:-
Help customers find what they need by offering a simple selection of choices. You should use a menu bar when building your flows. Think about the structure of choices you want to give your customer. To help select your choices you may choose a gallery accomp­anied by pictures.
To-do: Define the decision trees your customer will go through Decide which decision tree will be better as a horizontal menu with pictures, and which will be displayed as a simpler vertical menu

DIALOGFLOW CHEAT SHEET PART-6

Buttons:-
Chatbots allow the customer to pick the next step by showing a maximum of 3 buttons per bubble. Buttons have many charac­ter­istics and functions, including: 20 characters Opening a URL Calling a phone number Opening a shared dialog in Messenger Forwarding to another flow The shorter you make the text on the button, the better.
 

HELPFUL CODES FOR DIALOGFLOW

ADDING IMAGES
ADDING LINKS
ADDING VIDEOS
ADDING BUTTONS
{ "­ima­ges­": [ { "­src­": "­IMAGE SOURCE­", "­alt­": "ALT TEXT", "­wid­th": "­100­%" "­url­": "URL OPENED WHEN IMAGE IS CLICKE­D" } ] }
{ "­lin­kBu­tto­ns": [ { "­tex­t": "LINK BUTTON TEXT", "­url­": "LINK BUTTON URL" } ] }
{ "­vid­eos­": [ { "­url­": "­VIDEO URL", "­wid­th": "­100­%" } ] }
{ "­but­ton­s": [ "­BUTTON 1", "­BUTTON 2" ] }
IF YOU HAVE ANY DIFFICULTY EMAIL ME TO-aic­hro­nic­les­248­200­5@g­mai­l.com.
                   
 

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