DIALOGFLOW CHATBOT CREATION Cheat Sheet by PRAKHAR

Start with something small as your chatbot version 1.0 and then iterate for a version 2.0 after you’ve collected enough data to know what’s working well and what needs polishing. You can learn a lot about your users’ behavior with simple functi­ona­lity, which will also help you tweak future versions of your bot. But first, build your infras­tru­cture. To test your chatbot more easily, always set the part you want to test as default. That way you avoid going through the whole flow.

Poncho the Weather Cat makes jokes, has a story, and sometimes talks in memes. He’s also reliable and accurate with the inform­ation he provides. Think about creating a person­ality for your bot. How should it address your users? Does it say hi, what’s up, or how do you do? Does it have a name? Develop a character with a distinct style and stick with it, because if you start mixing different speaking styles, your customers will feel like they’re intera­cting with some random customer service rep, instead of the chatbot you’ve spent hours develo­ping.

Don’t try to fool your customers into thinking your chatbot is a human agent. What you can do is give the bot human-like qualities, such as a sense of humor. It might also be a good idea to explain to customers the scope of activities the chatbot can help with. Once you’ve establ­ished the tone of voice, think about the type of content you want your bot to deliver. Preferably this is a combin­ation of text, photos, emojis and videos. Make it rich!

You have 160 characters in the greeting text to commun­icate your bot’s purpose and set your customer’s expect­ations. Once the greeting text is set up, it will override the descri­ption that was pulled from your Facebook company page. The greeting text isn’t the same as the first message or conver­sation. The first message comes right after a visitor engages. It’s the first conver­sat­ional text or media. Your greeting text adds specif­icity and sets visitor expect­ations.

Help customers find what they need by offering a simple selection of choices. You should use a menu bar when building your flows. Think about the structure of choices you want to give your customer. To help select your choices you may choose a gallery accomp­anied by pictures.

Chatbots allow the customer to pick the next step by showing a maximum of 3 buttons per bubble. Buttons have many charac­ter­istics and functions, including: 20 characters Opening a URL Calling a phone number Opening a shared dialog in Messenger Forwarding to another flow The shorter you make the text on the button, the better.