Roles and Responsibilities
Incident Manager |
Leads response efforts, making key decisions and ensuring coordination across the team |
Tools |
Project management software for task tracking (e.g., Asana, Jira) |
Security Analysts |
Conduct technical investigations and analyses using various tools |
Tools |
SIEM systems for monitoring and analysis (e.g., Splunk, LogRhythm), and forensics analysis tools for in-depth investigation (e.g., Encase, FTK) |
Communications Officer |
Manages all communications, ensuring clarity and timeliness |
Tools |
Secure communication platforms (e.g., Signal, Microsoft Teams for internal coordination) |
IT Specialists |
Implement technical fixes and restore systems |
Tools |
Endpoint detection and response (EDR) tools for mitigating threats (e.g., CrowdStrike Falcon, Microsoft Defender for Endpoint) |
Legal and Compliance Officer |
Provides legal guidance and ensures compliance with relevant laws and regulations |
Tools |
Compliance management software (e.g., LogicGate, NAVEX Global) |
Incident Response Phases
Phase |
Key Actions |
Tools |
Preparation |
Establish an incident response policy, form a response team, and prepare incident response playbooks |
Training platforms (e.g., Infosec IQ, CyberHoot) |
Detection and Analysis |
Monitor systems for signs of unauthorized activity, analyze alerts to confirm incidents |
SIEM systems, intrusion detection systems (IDS) like Snort or Suricata |
Containment |
Isolate affected systems, apply short-term fixes |
Network segmentation tools, firewall and intrusion prevention systems (IPS) |
Eradication and Recovery |
Remove malware, apply patches, and recover data from backups |
Antivirus/malware removal tools, patch management software (e.g., ManageEngine Patch Manager Plus), backup and recovery solutions (e.g., Veeam, Acronis) |
Post-Incident Evaluation |
Document the incident, evaluate response effectiveness, update plans and defenses based on lessons learned |
After-action review templates, lessons learned databases |
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