This is a draft cheat sheet. It is a work in progress and is not finished yet.
Purpose of a 1-on-1
To give you a chance to bring up issues that we haven’t had time to discuss in other settings. To talk about just about anything you’d like.To discuss your professional development goals for the week, or anything I can do to support your other work |
Manager Goals
Build Relationship |
Help Reports Grow |
Set and Follow Up on Expectations |
Safe Space For Two-Way Feedback |
Agenda
Take Temperature |
Follow Up on Followups |
Discuss Topics |
Give Feedback |
Take Feedback |
Create More Followups |
Tips
It's Their Meeting, Not Yours |
No Status Updates! |
Ask Open-Ended Questions (How, What) |
Take Notes |
Encouraging Tone & Body Language |
Wait Out Silences |
Coach, Don't Tell |
Get Out Of The Rut (Lunch, Walk, Game) |
Feedback Model
Describe Specific Behavior and Impact |
Listen Carefully |
Develop Shared Expectations |
Collaborate on Plan |
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Prompts: Career Development
What areas do you want to work on this week? |
Have you thought about your long-term goals? |
What steps do you think you could take to reach your goals? |
Is your recent work helping or hurting your development? |
Prompts: Job Satisfaction
Are you happy here? What makes you say that? |
Are you growing in your role? What makes you say that? |
What interests you about your current project(s)? |
What's your (least) favorite thing about work right now? |
What changes would you like to see? |
What areas do you feel your hands are tied about? |
Which areas would you you like more feedback on? |
Prompts: Company
What's the biggest opportunity we're missing out? |
What's the #1 problem in the organization? What's causing it? |
What are we (not) doing that we should (not) be doing? |
What would you change or improve? |
Prompts: Team / Project
How are you feeling about the team (project)? |
Are you working well together as a team? What makes you say that? |
Who would you like to work more (less) with? Why? |
What are you learning on this project? Any interesting aspects? |
What has gone well, what could have gone better? |
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Common Problems
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Emotions Emotions are normal. Be a calming presence (calm <> indifferent.) Take a break if needed. "How can I help? What can we do?" LISTEN.
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Tough Feedback Prepare thoroughly. Do it first and be direct. Acknowledge discomfort. Reports WANT feedback.
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Not My Fault Whose fault is it? (LISTEN!) Might be a mismatch of expectations.
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Quiet / Awkward Open-ended questions. Use silence as tool. Set expectations. Ask for feedback. Start with favorite topics (#1 interesting topic: the report themselves.)
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