This is a draft cheat sheet. It is a work in progress and is not finished yet.
Quality and Notable Names
- Quality: Ability of a product/service to consistently meet or exceed cust. Expectations |
- Sony promotes continuous, decisive efforts to enhance product quality and to reinforce its quality management system |
- Walter Shewart- “Father of statistical quality control” - Edwards Deming- The 14 points of quality management - Joseph Juran- Quality trilogy: quality planning, quality control, quality improvement - Taiichi Ohno & Shigeo Shingo - Toyota Executives- Developed philosophy and methods of kaizen |
|
|
Performance Quality Dimensions:
o Performance- Main Features/ characteristics |
o Aesthetics- appearance, feel, smell, etc |
o Conformance- conforms to design specifications |
o Reliability |
o Durability |
o Perceived Quality- Indirect evaluation of quality |
o Serviceability- Handling of complaints or repairs |
o Consistency- Quality |
|
|
|
|
|
