Volunteers
Types of Volunteers |
Management Guidelines |
Spot |
Vs = essential to org |
Regular |
Org must involve/recognise Vs |
Pressured to volunteer |
V manager must be resourced & supported |
Stakeholder Value
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What is stakeholder value? How satisified a SH is from a specific activity or anything that has the potential to provide SHs value
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How is stakeholder value optimised? 1) Maximisation of SV 2) Fairness in distribution
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What is shared value creation? The creation of economic value through creating social value for others
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Stakeholder Management Process
1) Identify SH |
Who is affected? |
2) Understand SH interests |
What do they want/need? |
3) Balance competing needs |
Intersectionality matters |
4) Create value |
What is valuable to all SHs? |
Model of Social Entrepreneurship (4 Antecedents)
Management Theories of Motivation
Mazlow |
Herberg |
Myer-Brigg |
Needs |
"Hygiene" |
Personality |
Erikson |
McGregor |
McClelland |
Lifecycles |
Theories X/Y |
3 Needs |
4 Pillars of Sustainable Social Impact
Open Circles |
The capacity to welcome new SHs |
Focused Purpose Sharing |
Shared purpose among SHs |
Mutuality of Success |
Success is mutual but not equal |
Persistant Change Perspective |
Having tenancity and perserverance |
Stakeholder Prioritisation
Core |
Necessary for the organisation's existence and survival |
Strategic |
Necessary for success but not survival |
Enviro |
Affects neither. Exists in the organisational background |
Creating Shared Value
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Reconceiving products & services Redesigning products to meet social needs
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Redefining productivity in the supply chain Redesigning operations to benefit society
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Supporting local industry clusters Strengthening the environment in which the business operates
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Danielle Le Gallais (Sunday Blessings)
Activity |
Stakeholders |
Kai packs |
Volunteers, homeless & food insecure individuals, social workers, supermarkets, AKL council, central government & other orgs |
Chloe Vos (Briscoe Group Limited)
Activity |
Stakeholders |
Recycled Textile Boxing Bag |
ImpacTex, Will&Able (disabled workers), BGL + RS staff & customers |
Responsible Sourcing Program |
Factory owners & workers, Briscoes & customers |
Product Returns Diversion Program |
BGL staff, rescue recovery partners, NZ Foodnetwork, (Salvation Army) op-shops, communities in need |
Pass it forward (Ball) |
BGL/RS, sports clubs, customers, communities in need |
Buy a blanket give a blanket |
BGL/Briscoes, customers, communities in need |
RS Grants & Equipment donations |
Community groups, sports clubs & BGL/RS |
Assessing Corporate Social Performance
Responsibility |
Responsiveness |
Issues Maturity |
Org. Implementation |
Economic |
Reactive |
Institutionalised |
Isolated |
Legal |
Defensive |
Consolidating |
Managerial |
Ethical |
Accomodative |
Emerging |
Strategic |
Discretionary |
Proactive |
Latent |
Civic |
3 Mechanisms to Scale Social Impact
Dissemination |
Spreading awareness so others can replicate |
Affiliation |
Partnering with other orgs |
Branching |
Creating new parts of the org |
Must consider the 5 Rs when branching: readiness, receptivity, resources, risks & returns
What is stakeholder management?
"Stakeholder management is the process of managing relationships with the various groups, that are affected by an activity." |
Stakeholder Identification
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Dependency Who is (in)directly dependent on the org's activities?
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Responsibility Which groups does the org have legal, commercial, operational or ethical responsibilities with?
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Tension Who needs immediate attention regarding financial, economic, social or environmental issues?
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Influence Who can impact the org or a SH's decision making?
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Remember: DRTI: Don't Record The Igloo
Stakeholder Identification
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Dependency Who is (in)directly dependent on the org's activities?
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Responsibility Which groups does the org have legal, commercial, operational or ethical responsibilities with?
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Remember: DRTI: Don't Record The Igloo
Categorising Stakeholders (Model 2)
Internal vs External |
Internal are part of org, external are not |
Primary vs Secondary |
Primary stakeholders have a direct connection with the organisation, whilst secondary stakeholders are indirectly connected to the organisation through a primary stakeholder. |
Social and non-social |
Social = can communicate needs, non-social = animals, environment |
SHs vs Non-Stakeholders |
SHs = related to the org, non-shs are not |
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