This is a draft cheat sheet. It is a work in progress and is not finished yet.
Communication Methods and Charting
What is the most important thing to do when communicating with a patient or doctor? |
Listen carefully |
Good listening skills include... |
Facing the person | Having good eye contact | Leaning toward the person | Responding to the person | Paraphrasing | Clarifying | Remaining silent (sometimes nothing needs to be said) |
Paraphrasing |
Restating the person's message into ones own words |
Clarifying |
Lets one make sure the message is understude |
Kinesics |
The study of nonverbal communication |
Kinesic Slip |
When Verbal and Nonverbal messages do not match |
Zones of comfort |
Intimate space(18 inches or closer) | Personal space(18 in. to 4ft) | Social space(4ft to 12ft) | Public space(12ft or more) |
Steps for proper telephone etiquette: |
1. Answer the telephone promptly and kindly | 2. Never allow an angry caller to upset you; remain calm | 3. Speak clearly and concisely |
Communication Methods and Charting
What is the most important thing to do when communicating with a patient or doctor? |
Listen carefully |
Good listening skills include... |
Facing the person | Having good eye contact | Leaning toward the person | Responding to the person | Paraphrasing | Clarifying |
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Medical Law & Ethics
Ethics |
The knowledge of what is right conduct versus wrong conduct |
Tort |
A wrong committed against a person or the person's property. Torts may be intentional or unintentional. |
Negligence |
Unintentional wrong |
Malpractice |
Negligence by a professional person(unintentional) |
Intentional tort |
An act that is meant to be harmful |
Defamation |
Injuring a person's name and reputation by making false statements to a third person |
Libel |
Making false statements in print, writing or through pictures |
Slander |
Making false statements orally |
Invasion of pricacy |
Violating a person's right not to have his or her private affairs exposed |
Fraud |
Saying or doing something to trick,fool or deceive a person |
Assault |
intentionally attempting to touch or threaten a person's body without their consent |
Battery |
Touching a person's body without their consent |
Informed consent |
When the person clearly understands what is going to be done |
If you suspect any type of abuse, what should you do? |
Share/report your concerns to the RN or Physician immediately |
Communication Methods and Charting
What is the most important thing to do when communicating with a patient or doctor? |
Listen carefully |
Good listening skills include... |
Facing the person | Having good eye contact | Leaning toward the person | Responding to the person | Paraphrasing | Clarifying | Remaining silent (sometimes nothing needs to be said) |
Paraphrasing |
Restating the person's message into ones own words |
Clarifying |
Lets one make sure the message is understude |
Kinesics |
The study of nonverbal communication |
Kinesic Slip |
When Verbal and Nonverbal messages do not match |
Zones of comfort |
Intimate space(18 inches or closer) | Personal space(18 in. to 4ft) | Social space(4ft to 12ft) | Public space(12ft or more) |
Steps for proper telephone etiquette: |
1. Answer the telephone promptly and kindly | 2. Never allow an angry caller to upset you; remain calm | 3. Speak clearly and concisely | 4. Be sure to ask the caller's permission before placing them on hold |
E-Mail Etiquette includes: |
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