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Diff-IT ServiceNow List Filters Cheat Sheet (DRAFT) by

List filters cheat sheet for diff it

This is a draft cheat sheet. It is a work in progress and is not finished yet.

Tips

Changes to the filter breadc­rumbs will not be applied until you run a filter. Remember to run a filter before creating a favourite from it!
Filter favourites will be generated only up to the point you are dragging from on the breadc­rumb. Remember to drag the right-most breadcrumb component when creating a favourite!

Conditions

To specify all groups you are a part of use Assignment group is (dynamic) One of My Groups.
To specify unassigned incidents use Assigned to is empty.
To specify assigned tasks use Assigned to is not empty.
To specify open tasks use State is not one of Closed Comple­te/­Closed Incomp­let­e/C­losed Skipped/ Closed Abando­ned­/Re­sol­ved­/Cl­osed.
To specify finished tasks use State is one of Closed Comple­te/­Closed Incomp­let­e/C­losed Skipped/ Closed Abando­ned­/Re­sol­ved­/Cl­osed.
 

All Pools - Unassigned

Assignment group
is(dyn­amic)
One of My Groups
Assigned to
is empty
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
To create an All Pools - Open filter, change the "­Ass­igned to" from "is empty" to "is not empty".

Cluster West - Open

Assignment group
is
EMEA - West-D­iff-IT
Assigned to
is not empty
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
Replace "EMEA - West-D­iff­-IT­" with whichever group name you are creating the filter for.

To Create a Closed filter, change the "­Sta­te" from "is not one of" to "is one of".
  

My Open Work

Assigned to
is(dyn­amic)
Me
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
To create a My Closed Work filter, change "­Sta­te" from "is not one of" to "is one of"

Logged By Me - Open

Created by
is
SIMS ID
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
Replace the "SIMS ID" with your SIMS ID.

To create a Logged By Me - Closed filter, change the "­Sta­te" from "is not one of" to "is one of"