Show Menu
Cheatography
  1. Home >
  2. Cheat Sheets >

Diff-IT Service Now List Filters Cheat Sheet (DRAFT) by

This is a draft cheat sheet. It is a work in progress and is not finished yet.

Tips

Changes to the filter breadc­rumbs will not be applied until you run a filter. Remember to run a filter before creating a favourite from it!
Filter favourites will be generated only up to the point you are dragging from on the breadc­rumb. Remember to drag the right-most breadcrumb component when creating a favourite!

Conditions

To specify all groups you are a part of, use Assignment group is(dyn­amic) One of My Groups
To specify unassigned incidents use Assigned to is empty
To specify assigned tasks use Assigned to is not empty
To specify open tasks use State is not one of Closed Comple­ted­/Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
To specify finished tasks use State is one of Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
 

All Pools - Unassigned

Assignment group
is(dyn­amic)
One of My Groups
Assigned to
is empty
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
Set "­Ass­igned to" as "is not empty" to create an All Pools - Open filter

Cluster West - Open

Assignment group
is
EMEA - West-D­iff-IT
Assigned to
is not empty
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
Set "­Sta­te" to "is one of" to create a Cluster West - Closed Filter

Change the Assignment group to match whichever group you are creating a filter for.
  

My Open Work

Assignment group
is(dyn­amic)
One of My Groups
Assigned to
is(dyn­amic)
Me
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
Set "­Sta­te" to "is one of" to create a My Closed Work filter

Logged By Me - Open

Created by
is
Your SIMS ID
State
is not one of
Closed Comple­te/­Closed Incomp­let­e/C­losed Skippe­d/C­losed Abando­ned­/Re­sol­ved­/Closed
Set "­Sta­te" to "is one of" to create a Logged By Me -Closed filter