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ServiceNow Tables, Relationships, and Commands Cheat Sheet (DRAFT) by

Overview of common ServiceNow tables and relationships.

This is a draft cheat sheet. It is a work in progress and is not finished yet.

Useful Commands & Shortcuts

System Info: 
stats.do
List Records: 
[TABLE NAME].list
Form View: 
[TABLE NAME].[do | form]
System Properties are stored in: sys_pr­ope­rties

User/Group Tables

sys_user
sys_us­er_­group
sys_us­er_­pre­ference
sys_us­er_role
 
sys_us­er_­grm­ember
sys_us­er_­upd­ate_set
sys_us­er_­gro­up_type

Visual Task Boards (VTB)

vtb_board
vtb_card
vtb_lane
vtb_bo­ard­member
vtb_task
vtb_hi­story

Service Catalog

sc_request
 
sc_req­_item
   
sc_task
 

Customer Service

TABLE (EXTENDS)
PARENT
custom­er_­account (core_­com­pany)
custom­er_­contact (sys_user)
+sys_user
sn_cus­tom­ers­erv­ice­_case (task)
custom­er_­account
csm_or­der­_case
csm_or­der­_ca­se_line

CSM: Customer Project Management

TABLE (EXTENDS)
PARENT
custom­er_­project (pm_pr­oject)
custom­er_­account
custom­er_­pro­jec­t_task (pm_pr­oje­ct_­task)
cutome­r_p­roject

CSM: Field Service Management

TABLE (EXTENDS)
PARENT
intera­ction
wm_order (sm_order)
intera­ction
wm_task (sm_or­der­_task)
wm_order
CSM Agent Workspace is used to interact with customers via phone, email, or chat.

Intera­ction records (IMS) can be parents to Cases (sn_cu­sto­mer­ser­vic­e_c­ase), Work Orders (wm_or­der), and Work Order Tasks (wm_task).