1.1
Compare/contrast common OS's, functions & features |
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Mobile types: |
Apple iOS |
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Android |
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Windows Phone |
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Blackberry |
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Workstation types: |
Windows |
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Mac |
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Linux |
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Chrome OS |
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Open source vs commercial |
Software compatibility for different OS types and versions |
Awareness of hardware compatibility for OS support |
32bit vs. 64bit operating systems |
Basic functions of an operating system |
Interface between user and machine |
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Coordination of hardware components |
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Provides environment for software to function |
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Monitors system health and functionality |
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Displays structure / directories for data management |
1.2
dentify common programs, applications and their purpose |
Types: |
Productivity Software |
- Word processing |
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- Spreadsheet software |
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- Email software |
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- Basic database software |
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- PDF viewers/creators |
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- Presentation software |
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- Desktop publishing software |
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- Personal Information Manager |
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- Remote desktop software |
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Collaboration Software |
- Online workspace |
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- Document storage/sharing |
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- Screen sharing software |
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- Video conferencing software |
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- nstant messaging software |
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- Email software |
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Utility Software |
- Utility Software |
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- Software firewalls |
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- Diagnostic/maintenance software |
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- Compression software |
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Specialized Software |
- CAD |
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- Graphic design |
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- Medical |
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- Scientific |
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- Financial |
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- Gaming |
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- Entertainment |
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Open source vs. commercial |
Platforms |
Mobile |
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Desktop |
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Web-based |
Common file-types |
Documents |
txt, rtf, doc/docx, xls/xlsx, ppt/pptx, pdf |
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Audio |
mp3, wav, flac, aac, m4a |
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Images |
jpg, gif, tiff, pag, bmp |
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Video |
mpg, mp4, flv, wmv, avi |
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Executables |
exe, msi, app, bat, scexe |
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Compression formats |
rar, tar, zip, dmg, iso, 7zip/7z, gzip/gz, jar |
1.3
Given a scenario, use software management best practices |
nstall / uninstall |
OS features |
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Applications |
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Drivers |
Patching / updates for OS, drivers, applications and security software |
Scheduling |
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Frequency |
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Automatics updates |
Software version identification and compatibility |
Licensing |
Products keys |
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Single/multi-license |
1.4
Identify the following alternative technologies and their purpose |
Virtualization |
Physical machine vs. virtual machine |
Cloud Computing |
Streaming media(audio/video) |
Web applications |
VoIP |
Telepresence |
Gesture-based interaction |
Swiping |
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Pinch-to-zoom |
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Kinetics |
1.5
Explain the basic software features and functions of wireless devices |
Unlocking/security |
Bluetooth pairing |
Hands free |
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Data transfer |
Wireless connection setup |
Verify wireless capabilities |
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Turn on WiFi |
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Locate SSID |
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Enter wireless password(if applicable) |
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Verify Internet connection |
Email configuration |
POP3 |
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IMAP |
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SMTP |
Screen orientation |
Synchronization configuration |
Airplane mode |
Stores for mobile applications |
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2.0
Identify basic wired and wireless peripherals and their purpose |
Putput devices |
Printer: |
- Laser |
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- Inkjet |
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- Thermal |
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Display devices: |
- Flatscreen |
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- CRT |
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- Projection |
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Speakers |
Input devices |
Keyboard |
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Pointing devices |
Mouse |
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Touchpad |
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- Joystick |
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Stylus pen |
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Trackball |
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Scanner |
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Microphone |
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Webcam |
Input & Output devices |
Fax |
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External storage devices |
Flash drive |
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External hard drive |
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CD/DVD/Blu-Ray |
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Network Attached Storage |
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Memory card |
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Mobile media players |
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Smart phone |
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Touchscreen display |
2.2
Compare and contrast common computer connector types |
Video |
VGA, DVI, HDMI, Display port/Thunderbolt, USB, S-video, Component - RGB |
FireWire |
eSATA |
Thunderbolt |
USB |
PS/2 |
Parallel |
Serial |
RJ-45 |
RJ-11 |
Audio |
Power |
AC/DC |
2.3
Identify the purpose of internal computer components |
CPU |
Power Supply |
RAM |
Storage |
- Optical drive |
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- Hard drive |
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- Solid state drive |
Expansion cards |
- Video card |
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- Audio card |
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- NEtwork card |
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- Modem |
Motherboard/mainboard |
System cooling |
- Case fans |
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CPU fans |
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Liquid cooling |
3.1 Security
Define basic security threats |
Malware |
Virus |
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Trojan |
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Spyware |
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Ransomware |
Phishing |
Social engineering |
Spam |
Password cracking |
Physical security |
- Hardware theft |
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- Software/license theft |
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- Shoulder surfing |
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- Dumpster diving |
3.2
Given a scenario, use security best practices |
Password management |
Password complexity |
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Change default passwords |
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Password confidentiality |
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Password expiration |
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Password reuse |
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Awareness of Single Sign On |
Device hardening |
Disable unused features |
- Disable Bluetooth |
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- Disable NFC |
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Timeout/lock options |
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Enable security oftware/features |
- Software firewall |
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- Anti-malware |
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Encryption options |
Open WiFi vs. secure WiFi |
Multifactor authentication |
Suspicious emails |
- Attachments |
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- Hyperlinks |
Act on security software alerts |
Admin vs.user vs. guest account |
3.3
Given a scenario, use web-browsing best practices |
Recognize... |
... a secure connection/website |
https, lock symbol |
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... invalid certificate warnings |
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...suspicious links |
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...suspicious banner ads |
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...adware symptoms |
- constant popups |
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- homepage redirection |
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- Search engine redirections |
Limit the use of personal information (PII) |
Update browsers and plugins |
- Avoid use of legacy browsers |
Disable unneeded/suspicious browser plugins, toolbars and extensions |
Disable autofill forms/passwords |
Clear browser cache/history/cookies |
Recognize untrusted source warnings |
Risks of using public workstations |
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4.1
Given a scenario, set up and configure a basic SOHO router (wired / wireless) |
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- Verify wired connection, if applicable |
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Set WEP vs. WPA vs. WPA2 |
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Change SSID from default |
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Apply a new wireless password |
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Change admin password for router |
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Connect to the new network |
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Verify internet connectivity |
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Update firmware if necessary |
4.2
Compare and contrast cellular, wireless and wired data connections |
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High vs. low mobility |
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High vs. low availability |
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High vs. low throughput/bandwidth |
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High vs. low reliability |
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Connection delay |
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Number of concurrent connections |
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Levels of security |
4.3
Compare and contrast different methods of sharing and storage |
HTTP vs. HTTPS |
- Browser-based file downloads |
FTP vs. FTPS vs. SFTP (Secure File Transfer Protocol) |
Local vs. hosted storage |
Cloud-based services |
- Cloud-based collaborative applications |
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Cloud-based storage |
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File and print sharing |
Workgroup |
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Homegroup |
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Network drives |
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Netword attached storage |
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Direct attached storage |
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External hard drives |
Peer-to-peer |
Local adhoc network |
- Bluetooth sharing |
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Direct link(PC-to-PC) |
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Online peer-to-peer network |
Network vs. local printing |
USB |
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Wireless/wired network |
5.1
Perform appropriate steps to set up a basic workstation |
Plug in cables |
Power on computer |
Follow initial operating system setup wizard |
-Localization settings |
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- Screen resolution |
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- Audio settings |
Install security software |
Configure peripherals (if applicable) |
Uninstall unneeded software (if applicable) |
Configure and verify internet connection |
Install additional software (if applicable) |
Run software and security updates |
Other user accounts (if applicable) |
Basic cable management |
5.2
Explain the basic methods of navigating an operating system |
Executing programs |
Difference between shortcuts and files |
Manipulating files |
Open |
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Edit |
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Save |
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Move |
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Copy |
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Cut |
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Paste |
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Delete |
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Rename |
Read-only vs. modifiable files |
Navigate a file structure |
Search, sort and display files |
Create screen captures |
Navigate with hot keys |
Folder and file size |
Accessibility options |
Folder and file permissions |
5.3
Given a scenario, implement basic support concepts |
Check for external issues |
Loose cables / connections |
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Power |
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Physical damage |
Manufacturer documentation |
Manufacturer websites |
Technical community groups |
Internet search engine |
Contact technical support |
5.4
Explain basic backup concepts |
Importance of backups |
Scheduling |
Frequency |
Storage mediums |
- Locally attached storage |
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- Offsite/cloud-based |
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-Network attached storage |
Backup verification and testing |
5.5
Describe the importance and impact of various environmental and safety concepts |
Propoer disposal methods |
RoHS |
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CRT monitors |
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Scanners |
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Batteries |
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Ink/Toner |
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Hard drives |
Power |
Energy efficient devices |
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Power profiles |
Power options |
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Sleep/Hibernation |
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UPS vs surge protector vs power strip |
Power limitations |
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International power differences |
Device placement |
Airflow |
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Humidity |
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Temperature |
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Dust accumulation |
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EMI |
Electrostatic discharge concepts |
Ergonomic concepts |
Proper keyboard and mouse placement |
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Sitting positions |
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Monitor level placement |
Follow manufacturer safety guidelines |
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