\documentclass[10pt,a4paper]{article}

% Packages
\usepackage{fancyhdr}           % For header and footer
\usepackage{multicol}           % Allows multicols in tables
\usepackage{tabularx}           % Intelligent column widths
\usepackage{tabulary}           % Used in header and footer
\usepackage{hhline}             % Border under tables
\usepackage{graphicx}           % For images
\usepackage{xcolor}             % For hex colours
%\usepackage[utf8x]{inputenc}    % For unicode character support
\usepackage[T1]{fontenc}        % Without this we get weird character replacements
\usepackage{colortbl}           % For coloured tables
\usepackage{setspace}           % For line height
\usepackage{lastpage}           % Needed for total page number
\usepackage{seqsplit}           % Splits long words.
%\usepackage{opensans}          % Can't make this work so far. Shame. Would be lovely.
\usepackage[normalem]{ulem}     % For underlining links
% Most of the following are not required for the majority
% of cheat sheets but are needed for some symbol support.
\usepackage{amsmath}            % Symbols
\usepackage{MnSymbol}           % Symbols
\usepackage{wasysym}            % Symbols
%\usepackage[english,german,french,spanish,italian]{babel}              % Languages

% Document Info
\author{y3wpy}
\pdfinfo{
  /Title (helpdesk-qualification.pdf)
  /Creator (Cheatography)
  /Author (y3wpy)
  /Subject (Helpdesk - Qualification Cheat Sheet)
}

% Lengths and widths
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% This two commands together give roughly
% the right line height in the tables
\renewcommand{\arraystretch}{1.3}
\onehalfspacing

% Commands
\newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour
\newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols
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\newcommand{\tn}{\tabularnewline} % Required as custom column type in use

% Font and Colours
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\definecolor{FootBackground}{HTML}{666666}
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\renewcommand{\familydefault}{\sfdefault}
\color{TextColor}

% Header and Footer
\pagestyle{fancy}
\fancyhead{} % Set header to blank
\fancyfoot{} % Set footer to blank
\fancyhead[L]{
\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{C}
    \SetRowColor{DarkBackground}
    \vspace{-7pt}
    {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent
        \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}}
    }
\end{tabulary}
\columnbreak
\begin{tabulary}{11cm}{L}
    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{Helpdesk - Qualification Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{y3wpy} via \textcolor{DarkBackground}{\uline{cheatography.com/36669/cs/11526/}}}
\end{tabulary}
\end{multicols}}

\fancyfoot[L]{ \footnotesize
\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{LL}
  \SetRowColor{FootBackground}
  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}y3wpy \\
  \uline{cheatography.com/y3wpy} \\
  \end{tabulary}
\vfill
\columnbreak
\begin{tabulary}{5.8cm}{L}
  \SetRowColor{FootBackground}
  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Not Yet Published.\\
   Updated 20th April, 2017.\\
   Page {\thepage} of \pageref{LastPage}.
\end{tabulary}
\vfill
\columnbreak
\begin{tabulary}{5.8cm}{L}
  \SetRowColor{FootBackground}
  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}}  \\
  \SetRowColor{white}
  \vspace{-5pt}
  %\includegraphics[width=48px,height=48px]{dave.jpeg}
  Measure your website readability!\\
  www.readability-score.com
\end{tabulary}
\end{multicols}}




\begin{document}
\raggedright
\raggedcolumns

% Set font size to small. Switch to any value
% from this page to resize cheat sheet text:
% www.emerson.emory.edu/services/latex/latex_169.html
\footnotesize % Small font.

\begin{multicols*}{2}

\begin{tabularx}{8.4cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{ }}  \tn
\SetRowColor{LightBackground}
\mymulticolumn{1}{p{8.4cm}}{\vspace{1px}\centerline{\includegraphics[width=5.1cm]{/web/www.cheatography.com/public/uploads/y3wpy_1492706396_calmimero[3].png}}} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{x{4 cm} x{4 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Qualification}}  \tn
% Row 0
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Scénario de reproduction & Si absent \tn 
% Row Count 3 (+ 3)
% Row 1
\SetRowColor{white}
\{\{fa-check-square-o\}\} Logs applicatifs & Si non reproductible \tn 
% Row Count 5 (+ 2)
% Row 2
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Logs serveur d'application & Si possible problème d'intégration \tn 
% Row Count 8 (+ 3)
% Row 3
\SetRowColor{white}
\{\{fa-check-square-o\}\} Capture d'écran & Si anomalie visuelle \tn 
% Row Count 10 (+ 2)
% Row 4
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Précisions sur le comportement & Si le scénario n'est pas clair \tn 
% Row Count 13 (+ 3)
% Row 5
\SetRowColor{white}
\{\{fa-check-square-o\}\} Régression ? & {\bf{Si oui, bien valider la régression !}} \tn 
% Row Count 16 (+ 3)
% Row 6
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{\{\{fa-check-square-o\}\} Autre ?...} \tn 
% Row Count 17 (+ 1)
% Row 7
\SetRowColor{white}
Statut \{\{fa-arrow-right\}\} & Demande d'information \tn 
% Row Count 19 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Si des précisions issues de l'étape de prise sont à demander ou si l'un des éléments ci-dessus est manquant et nécessaire pour reproduire (et estimer la charge de correction) de l'anomalie. \newline  \newline Passage au statut {\bf{{\emph{Demande d'information}}}}}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Faites des notes privées}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{\{\{fa-info-circle\}\} En cours de qualification, ajouter des notes privées sur les tests et constats réalisés ! Il ne faut pas perdre le temps passé en qualification et permettre à tout membre de l'équipe de reprendre le travail en cas d'absence ! \{\{fa-info-circle\}\}% Row Count 6 (+ 6)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{{\emph{Plutôt que modifier une note privée, si jamais une nouvelle information doit être connue, ajouter une nouvelle note permet à l'équipe d'en prendre connaissance.}}}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Report Clients}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{\{\{fa-check-square-o\}\} Dupliquer l'anomalie en recette interne (chez tous les clients concernés)} \tn 
% Row Count 2 (+ 2)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{\{\{fa-check-square-o\}\} Lier tous les tickets entre eux} \tn 
% Row Count 4 (+ 2)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{\{\{fa-check-square-o\}\} Ajouter un commentaire sur les tickets si jamais des spécificités client sont à signaler} \tn 
% Row Count 7 (+ 3)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{Si l'anomalie est reproductible chez un ou plusieurs autres clients, le ou les ticket(s) de recette interne doivent être créé(s) immédiatement.}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{x{4.64 cm} x{3.36 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Réception}}  \tn
% Row 0
\SetRowColor{LightBackground}
Statut \{\{fa-arrow-right\}\} & Pris en charge \tn 
% Row Count 2 (+ 2)
% Row 1
\SetRowColor{white}
\{\{fa-check-square-o\}\} Urgence ? & Mineure / Majeure / Bloquante \tn 
% Row Count 4 (+ 2)
% Row 2
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Reproductibilité ? & A préciser si absente \tn 
% Row Count 6 (+ 2)
% Row 3
\SetRowColor{white}
\{\{fa-check-square-o\}\} Version du produit ? & A préciser si absente \tn 
% Row Count 8 (+ 2)
% Row 4
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Projet ? & A préciser si absent \tn 
% Row Count 10 (+ 2)
% Row 5
\SetRowColor{white}
\{\{fa-check-square-o\}\} Composants ? & A préciser si absent \tn 
% Row Count 12 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{1. Prendre en compte le ticket et renseigner les éléments manquants (si possible). \newline  \newline 2. Noter les éléments à faire préciser par le client permettant de bien renseigner le ticket. \newline  \newline {\bf{\{\{fa-bolt\}\} Si l'anomalie est bloquante, solliciter l'équipe pour confirmer sa gravité. Si elle n'est pas justifié, demander au client une requalification \{\{fa-bolt\}\}}}}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{ }}  \tn
\SetRowColor{LightBackground}
\mymulticolumn{1}{p{8.4cm}}{\vspace{1px}\centerline{\includegraphics[width=5.1cm]{/web/www.cheatography.com/public/uploads/y3wpy_1492700683_fightc10[1].jpg}}} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{x{4 cm} x{4 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Acceptation}}  \tn
% Row 0
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Gravité & Cohérente \tn 
% Row Count 2 (+ 2)
% Row 1
\SetRowColor{white}
\{\{fa-check-square-o\}\} Reproductibilité & Correcte \tn 
% Row Count 4 (+ 2)
% Row 2
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Version du produit & Version avec laquelle le client a reproduit \tn 
% Row Count 7 (+ 3)
% Row 3
\SetRowColor{white}
\{\{fa-check-square-o\}\} Scénario de reproduction & Complet \tn 
% Row Count 10 (+ 3)
% Row 4
\SetRowColor{LightBackground}
\{\{fa-check-square-o\}\} Logs, captures, autres... & Elements suffisant pour estimer une charge corrective \tn 
% Row Count 13 (+ 3)
% Row 5
\SetRowColor{white}
\{\{fa-question-circle\}\} Charge (h) & A estimer \tn 
% Row Count 15 (+ 2)
% Row 6
\SetRowColor{LightBackground}
Statut \{\{fa-arrow-right\}\} & Accepté \tn 
% Row Count 17 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Si tous les critères ci-dessus sont respectés, alors la correction de l'anomalie doit être estimée (en heures). \newline  \newline Passage au statut {\bf{{\emph{Accepté}}}}}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}


% That's all folks
\end{multicols*}

\end{document}