\documentclass[10pt,a4paper]{article} % Packages \usepackage{fancyhdr} % For header and footer \usepackage{multicol} % Allows multicols in tables \usepackage{tabularx} % Intelligent column widths \usepackage{tabulary} % Used in header and footer \usepackage{hhline} % Border under tables \usepackage{graphicx} % For images \usepackage{xcolor} % For hex colours %\usepackage[utf8x]{inputenc} % For unicode character support \usepackage[T1]{fontenc} % Without this we get weird character replacements \usepackage{colortbl} % For coloured tables \usepackage{setspace} % For line height \usepackage{lastpage} % Needed for total page number \usepackage{seqsplit} % Splits long words. %\usepackage{opensans} % Can't make this work so far. Shame. Would be lovely. \usepackage[normalem]{ulem} % For underlining links % Most of the following are not required for the majority % of cheat sheets but are needed for some symbol support. \usepackage{amsmath} % Symbols \usepackage{MnSymbol} % Symbols \usepackage{wasysym} % Symbols %\usepackage[english,german,french,spanish,italian]{babel} % Languages % Document Info \author{tarheel89} \pdfinfo{ /Title (ringcentral-voicemail.pdf) /Creator (Cheatography) /Author (tarheel89) /Subject (RingCentral Voicemail Cheat Sheet) } % Lengths and widths \addtolength{\textwidth}{6cm} \addtolength{\textheight}{-1cm} \addtolength{\hoffset}{-3cm} \addtolength{\voffset}{-2cm} \setlength{\tabcolsep}{0.2cm} % Space between columns \setlength{\headsep}{-12pt} % Reduce space between header and content \setlength{\headheight}{85pt} % If less, LaTeX automatically increases it \renewcommand{\footrulewidth}{0pt} % Remove footer line \renewcommand{\headrulewidth}{0pt} % Remove header line \renewcommand{\seqinsert}{\ifmmode\allowbreak\else\-\fi} % Hyphens in seqsplit % This two commands together give roughly % the right line height in the tables \renewcommand{\arraystretch}{1.3} \onehalfspacing % Commands \newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour \newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols \newcolumntype{x}[1]{>{\raggedright}p{#1}} % New column types for ragged-right paragraph columns \newcommand{\tn}{\tabularnewline} % Required as custom column type in use % Font and Colours \definecolor{HeadBackground}{HTML}{333333} \definecolor{FootBackground}{HTML}{666666} \definecolor{TextColor}{HTML}{333333} \definecolor{DarkBackground}{HTML}{DBCA32} \definecolor{LightBackground}{HTML}{FCFBF2} \renewcommand{\familydefault}{\sfdefault} \color{TextColor} % Header and Footer \pagestyle{fancy} \fancyhead{} % Set header to blank \fancyfoot{} % Set footer to blank \fancyhead[L]{ \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{C} \SetRowColor{DarkBackground} \vspace{-7pt} {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}} } \end{tabulary} \columnbreak \begin{tabulary}{11cm}{L} \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{RingCentral Voicemail Cheat Sheet}}}} \\ \normalsize{by \textcolor{DarkBackground}{tarheel89} via \textcolor{DarkBackground}{\uline{cheatography.com/22288/cs/5163/}}} \end{tabulary} \end{multicols}} \fancyfoot[L]{ \footnotesize \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{LL} \SetRowColor{FootBackground} \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}} \\ \vspace{-2pt}tarheel89 \\ \uline{cheatography.com/tarheel89} \\ \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}} \\ \vspace{-2pt}Published 15th September, 2015.\\ Updated 13th May, 2016.\\ Page {\thepage} of \pageref{LastPage}. \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}} \\ \SetRowColor{white} \vspace{-5pt} %\includegraphics[width=48px,height=48px]{dave.jpeg} Measure your website readability!\\ www.readability-score.com \end{tabulary} \end{multicols}} \begin{document} \raggedright \raggedcolumns % Set font size to small. Switch to any value % from this page to resize cheat sheet text: % www.emerson.emory.edu/services/latex/latex_169.html \footnotesize % Small font. \begin{multicols*}{4} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Installing RingCentral on Windows \& Mac}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{To download and install RingCentral for Desktop: \newline % Row Count 1 (+ 1) {\bf{1.}} Log in to your RingCentral online account. \newline % Row Count 2 (+ 1) {\bf{2.}} Go to the Tools menu and select Desktop App. \newline % Row Count 4 (+ 2) {\bf{3.}} Download the version of the app compatible with your computer, either PC or Mac. \newline % Row Count 6 (+ 2) {\bf{4.}} Run the install wizard. \newline % Row Count 7 (+ 1) Now you're ready to log in to RingCentral for Desktop.% Row Count 9 (+ 2) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{System Requirements}} \newline Your computer needs the following minimum requirements to best use RingCentral for Desktop: \newline {\bf{PC}} \newline • Windows 7 or later \newline • 1 GHz (32-bit) or 2 GHz (64-bit) processor \newline • Minimum 512 MB RAM \newline • 200 MB hard drive space \newline {\bf{Mac}} \newline • Mac OS X 10.7 Lion or above \newline • Intel processor \newline • Minimum 512 MB RAM \newline • 100 MB hard drive space} \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail Preview}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{The voicemail preview provides a text version of your voicemail that allows you to get the gist of the message. It delivers the text version of your voicemail to your RingCentral mobile or desktop application or via e-mail. \newline % Row Count 5 (+ 5) {\bf{1.}} From the {\bf{Settings}} tab, select {\bf{Messages \& Notifications}}. \newline % Row Count 7 (+ 2) {\bf{2.}} Click {\bf{Voicemail Preview}}. \newline % Row Count 8 (+ 1) {\bf{3.}} A pop-up will appear with the option to turn Voicemail Preview on or off. \newline % Row Count 10 (+ 2) {\bf{4.}} Select the radio button next to {\bf{On}} or {\bf{Off}}. \newline % Row Count 12 (+ 2) {\bf{5.}} Click {\bf{Save}}.% Row Count 13 (+ 1) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Note: The result of text transcription varies depending on the clarity of the caller's voice and background noise.} \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail Greeting}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Set a Voicemail Greeting}} \newline % Row Count 1 (+ 1) {\bf{1.}} From the {\bf{Settings}} tab, select {\bf{Messages \& Notifications}}. \newline % Row Count 3 (+ 2) {\bf{2.}} Under {\bf{Take Messages}}, click the radio button next to {\bf{Yes}}. \newline % Row Count 5 (+ 2) {\bf{3.}} Click {\bf{Voicemail Greeting}}. \newline % Row Count 6 (+ 1) {\bf{4.}} A pop-up will appear with the current Voicemail Greeting. \newline % Row Count 8 (+ 2) Choose your preferred type of greeting. \newline % Row Count 9 (+ 1) {\bf{a.}} {\bf{Default}} – Select the radio button next to Default. \newline % Row Count 11 (+ 2) {\bf{b.}} {\bf{Custom}} – Select the radio button next to Custom and select \newline % Row Count 13 (+ 2) how you'd like to set your custom recording: \newline % Row Count 14 (+ 1) • {\bf{Record Over the Phone}} \newline % Row Count 15 (+ 1) Next to Call me at, choose a phone number from the dropdown menu if you have saved numbers or type a phone number in the text field. Click the Call Now button, and RingCentral will call you to record your message. \newline % Row Count 20 (+ 5) • {\bf{Record Using Computer Microphone}} \newline % Row Count 21 (+ 1) Click Allow on the Adobe Flash Player Settings pop-up. Click Allow if RingCentral asks to record through your computer. The Microphone Test and Record settings will appear. When ready, click the red Record button to record your company greeting through your computer microphone. Stop the recording and listen to the playback. \newline % Row Count 28 (+ 7) • {\bf{Import}} \newline % Row Count 29 (+ 1) Browse for a WAV or MP3 file you want to use. Click Attach. \newline % Row Count 31 (+ 2) } \tn \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail Greeting (cont)}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Click the play button to listen to your greeting. \newline % Row Count 1 (+ 1) {\bf{5.}} Click {\bf{Save}}.% Row Count 2 (+ 1) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{This can only be done on ringcentral.com . This cannot be changed on the desktop app.} \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail Notifications}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Set your settings for email alerts or text messages when you receive a voicemail message, fax, missed call or for the status of their fax transmission results. \newline % Row Count 4 (+ 4) {\bf{1.}} From the {\bf{Settings}} tab, select {\bf{Messages \& Notifications}}. \newline % Row Count 6 (+ 2) {\bf{2.}} Click {\bf{Notifications}}. \newline % Row Count 7 (+ 1) {\bf{3.}} A pop-up will appear with options for email or text-message notifications to a recipient of your choice when voicemail messages* or faxes are received, or calls missed. \newline % Row Count 11 (+ 4) {\bf{4.}} Set your notification settings by checking the checkboxes and filling in email and phone numbers. \newline % Row Count 14 (+ 3) {\bf{a.}} Click {\bf{Advanced Notification Options}} to see more detailed notification settings. \newline % Row Count 16 (+ 2) {\bf{b.}} Set your {\bf{Advanced Notification Options}} \newline % Row Count 17 (+ 1) {\bf{c.}} Click {\bf{Back to Basic Notification Settings}} \newline % Row Count 19 (+ 2) {\bf{5.}} Click {\bf{Save}}.% Row Count 20 (+ 1) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail Scripts}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{When recording your EI voicemail, please use the following approved voicemail scripts: \newline % Row Count 2 (+ 2) \{\{nl\}\} \{\{nl\}\} \{\{nl\}\} \{\{nl\}\} \newline % Row Count 3 (+ 1) {\bf{Personal (Template for Employees)}} \newline % Row Count 4 (+ 1) Hello, you have reached the voicemail for \seqsplit{\_\_\_\_\_\_\_\_\_\_\_\_\_\_}.  I am currently on the phone or away from my desk. Please leave your name, number, and a detailed message and I will return your call as soon as possible. Thank you. \newline % Row Count 9 (+ 5) {\bf{Vacation}} \newline % Row Count 10 (+ 1) Hello, you have reached the voicemail for \seqsplit{\_\_\_\_\_\_\_\_\_\_\_\_\_\_}. I will be on vacation from (MMMM DD), returning on (MMMM DD). If you need immediate assistance, please call the Operator by pressing 0 now. Otherwise, please leave your name, number and a detailed message and I will return your call as soon as possible. Thank you. \newline % Row Count 17 (+ 7) {\bf{Out of Office}} \newline % Row Count 18 (+ 1) Hello, you have reached the voicemail for \seqsplit{\_\_\_\_\_\_\_\_\_\_\_\_\_\_}. I will be out of the office from (MMMM DD), returning on (MMMM DD). If you need immediate assistance, please call the Operator by pressing 0 now. Otherwise, please leave your name, number and a detailed message and I will return your call as possible. Thank you. \newline % Row Count 25 (+ 7) {\bf{Holiday message}} \newline % Row Count 26 (+ 1) Our office is currently closed for (holiday). Please call back on (MMMM DD) to speak with the party you are trying to reach, or leave your name, number and a brief message and we will call you back as soon as possible. Thank you. \newline % Row Count 31 (+ 5) } \tn \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail Scripts (cont)}} \tn \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Natural Disaster message}} \newline % Row Count 1 (+ 1) Our office is currently closed due to (natural disaster). (We will return on MM DD/We will be closed until further notice.) Please leave your name, number and a brief message and we will call you back as soon as possible. Thank you. \newline % Row Count 6 (+ 5) {\bf{After hours message}} \newline % Row Count 7 (+ 1) Hello, you have reached the voicemail of \_\_\_\_\_\_\_\_\_\_\_. It is currently after hours and I am out of the office for the day. Please leave your name, number, and a detailed message and I will return your call as soon as possible. If your message is urgent, you can press 9 to page the on-call representative. Thank you.% Row Count 14 (+ 7) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} % That's all folks \end{multicols*} \end{document}