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% Document Info
\author{tarheel89}
\pdfinfo{
  /Title (ringcentral-user-guide.pdf)
  /Creator (Cheatography)
  /Author (tarheel89)
  /Subject (RingCentral User Guide Cheat Sheet)
}

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    {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent
        \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}}
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    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{RingCentral User Guide Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{tarheel89} via \textcolor{DarkBackground}{\uline{cheatography.com/22288/cs/4536/}}}
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  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}tarheel89 \\
  \uline{cheatography.com/tarheel89} \\
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  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Published 3rd July, 2015.\\
   Updated 13th May, 2016.\\
   Page {\thepage} of \pageref{LastPage}.
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  \vspace{-5pt}
  %\includegraphics[width=48px,height=48px]{dave.jpeg}
  Measure your website readability!\\
  www.readability-score.com
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\begin{document}
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\begin{multicols*}{4}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Activate and Setup Account}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{{\bf{Welcome Email}} \newline % Row Count 1 (+ 1)
After you have been added to the RingCentral business phone system, you will receive an email welcoming you to your new account. In this email you will receive your company phone number and extension (if applicable).  Please follow the instructions in the email and click (or copy-and-paste) the activation link. \newline % Row Count 8 (+ 7)
{\bf{Create Password}} \newline % Row Count 9 (+ 1)
Next you'll need to create a password, PIN, and security question and answer for your account. Follow the on-screen prompts. After completing this step, you will be taken to the Express Setup. \newline % Row Count 13 (+ 4)
{\bf{Express Setup}} \newline % Row Count 14 (+ 1)
After you activate your account, RingCentral starts Express Setup, which quicky guides you through the process of setting up your new phone system.% Row Count 17 (+ 3)
} \tn 
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Logging In}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Log in to your online account at \seqsplit{https://service.ringcentral.com} using your main RingCentral phone number and password. \newline % Row Count 3 (+ 3)
{\bf{Account Validation}} \newline % Row Count 4 (+ 1)
Account Validation is a security feature that helps protect against fraudulent activity on your account. You will be asked for a security validation code when you log in from a new or unrecognized computer for the first time. Depending on your account settings, you will need to check your phone or email for the security code and enter it in the box before logging in.% Row Count 12 (+ 8)
} \tn 
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\begin{tabularx}{3.833cm}{X}
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Voicemail}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{{\bf{Message Tab}} \newline % Row Count 1 (+ 1)
Your voicemail and fax messages are stored here. Under Messages, you can: \newline % Row Count 3 (+ 2)
• Review inbound and outbound callers \newline % Row Count 4 (+ 1)
• Listen to voicemail \newline % Row Count 5 (+ 1)
• View faxes \newline % Row Count 6 (+ 1)
• Save voicemail and received faxes to your computer \newline % Row Count 8 (+ 2)
• Forward messages and faxes by email \newline % Row Count 9 (+ 1)
• Click on a caller's number to call them back \newline % Row Count 10 (+ 1)
• Delete and undelete items \newline % Row Count 11 (+ 1)
• Block caller \newline % Row Count 12 (+ 1)
Under the Open column, you will see symbols for the following types of messages: \newline % Row Count 14 (+ 2)
{\bf{Voicemail}} - Hover over the Voicemail and Play symbols to hear the message \newline % Row Count 16 (+ 2)
{\bf{Fax}} - Hover over the Fax and Eye symbols to view a preview of the fax cover page.% Row Count 18 (+ 2)
} \tn 
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{User Settings}}  \tn
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\mymulticolumn{1}{x{3.833cm}}{Click the {\bf{Settings}} tab on the menu bar to change your settings. \newline % Row Count 2 (+ 2)
{\bf{Shortcuts}} \newline % Row Count 3 (+ 1)
On your Settings page, you have Shortcuts that allow you to quickly access commonly used functions. \newline % Row Count 5 (+ 2)
 • Manage My Call Forwarding  \newline % Row Count 6 (+ 1)
• Manage Greeting \& Call Screening  \newline % Row Count 7 (+ 1)
• Change My Voicemail Greeting  \newline % Row Count 8 (+ 1)
• Manage My After Hours Settings  \newline % Row Count 9 (+ 1)
• Set My Caller ID \newline % Row Count 10 (+ 1)
How do I… \newline % Row Count 11 (+ 1)
If you need help setting up your phone system, check out the How do I… section to watch short, helpful videos.% Row Count 14 (+ 3)
} \tn 
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Launch Conferencing App}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{1. Click the {\bf{Conference icon}}. \newline % Row Count 1 (+ 1)
2. A pop-up will appear with conference \newline % Row Count 2 (+ 1)
numbers and settings. \newline % Row Count 3 (+ 1)
- a. View {\bf{Dial-in numbers}}. \newline % Row Count 4 (+ 1)
- b. View {\bf{Host}} and {\bf{Participant}} codes. \newline % Row Count 5 (+ 1)
- c. If you have international participants, check the checkbox next to {\bf{I have international participants}}. Select international dial-in numbers at the bottom of the pop-up. \newline % Row Count 9 (+ 4)
- d. Check the checkbox next to {\bf{Enable join}} before host to allow participants to start a conference call without a host. \newline % Row Count 12 (+ 3)
- e. Click {\bf{Invite with Email}} to open an email with prep-populated conference details - simply enter participant emails and send. \newline % Row Count 15 (+ 3)
- f. Click {\bf{Conference Commands}} to view Conference Commands*. \newline % Row Count 17 (+ 2)
3. Click {\bf{Close}}.% Row Count 18 (+ 1)
} \tn 
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\begin{tabularx}{3.833cm}{X}
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Making Calls}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{The RingOut icon is located in the upper right of every online account page. \newline % Row Count 2 (+ 2)
1. Click the {\bf{RingOut}} icon in the upper right corner. \newline % Row Count 4 (+ 2)
2. A pop-up dialer will appear. \newline % Row Count 5 (+ 1)
3. Dial a number or use your keyboard to type a number into the text field. You can also choose from among recent calls, or from your contact list. \newline % Row Count 8 (+ 3)
4. Once you have entered a valid number or chosen a contact, the {\bf{Call button}} will turn green. \newline % Row Count 10 (+ 2)
5. At the bottom of the pop-up you will see a drown-down menu with your different phone numbers. From here you can select the number you'd like to show as your {\bf{Caller ID}}. You also have the option to choose custom phone number from the drop-down menu and enter the desired number in the text field below the drop-down menu. \newline % Row Count 17 (+ 7)
6. Check the checkbox next to {\bf{Prompt me to press 1 before connecting the call}} if you'd like the system to confirm that you would like to make the call before you are connected. When the system calls you, you will hear "Please press 1 to connect." This protects you in case you mistyped your own number, or if your voicemail picks up too quickly. \newline % Row Count 25 (+ 8)
7. Click {\bf{Call}}. The system first calls you. When you answer (and press 1 as instructed if you've selected this option), it then calls the other number and connects you.% Row Count 29 (+ 4)
} \tn 
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Forwarding Calls}}  \tn
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\mymulticolumn{1}{x{3.833cm}}{1. From the {\bf{Settings tab}}, select {\bf{Call Handling \& Forwarding}}. \newline % Row Count 2 (+ 2)
2. {\bf{First Ring:}} \newline % Row Count 3 (+ 1)
- a. Click {\bf{Desktop apps \& Smartphones}} to turn on notifications and set the number of seconds to wait before forwarding begins. \newline % Row Count 6 (+ 3)
3. {\bf{Then forward calls to:}} \newline % Row Count 7 (+ 1)
- a. Enter other numbers to receive forwarded calls. These are then added to your call list, where they can also be reordered and turned on or off. \newline % Row Count 10 (+ 3)
- b. Click the slider in the Active column to turn call forwarding to each number listed on and off. \newline % Row Count 13 (+ 3)
- c. Use the drop-down menu to select the length of time for each phone to ring. \newline % Row Count 15 (+ 2)
4. If you'd like to forward your calls to other users' phones, click {\bf{\textgreater{}Forward to other user's phones.}} \newline % Row Count 18 (+ 3)
- a. Select the user you'd like to forward calls to. \newline % Row Count 20 (+ 2)
- b. Click the arrow to move the selected members to the column on the right. This column is for users who will receive forwarded calls. You can select users and use the arrows to add or remove them from this column. \newline % Row Count 25 (+ 5)
- c. Click {\bf{Done}}.  \newline % Row Count 26 (+ 1)
5. Click {\bf{Add Phone}} button to add up to 10 forwarding numbers to each phone extension. \newline % Row Count 28 (+ 2)
6. Click {\bf{Create Ring Groups}} and select the phones that will ring at the same time your call comes in. \newline % Row Count 31 (+ 3)
} \tn 
\end{tabularx}
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\vfill
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\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Forwarding Calls (cont)}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{- a. Check the checkbox next to the phones you'd like to include as a group. \newline % Row Count 2 (+ 2)
- b. Click {\bf{Group}}. \newline % Row Count 3 (+ 1)
- c. You will see the grouped phones highlighted in blue with only one checkbox. \newline % Row Count 5 (+ 2)
- d. Click {\bf{Done}}. \newline % Row Count 6 (+ 1)
- e. Groups will appear highlighted in blue under {\bf{Call Handling \& Forwarding}}. \newline % Row Count 8 (+ 2)
7. Make your selection for {\bf{Phones will ring}}: \newline % Row Count 9 (+ 1)
- a. {\bf{Sequentially}} - Use the up and down arrows next to each phone in the Move column to set the order in which your phones will ring. \newline % Row Count 12 (+ 3)
- b. {\bf{Simultaneously}} - All phones listed will ring at the same time. \newline % Row Count 14 (+ 2)
8. Click {\bf{Save}}.% Row Count 15 (+ 1)
} \tn 
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\end{tabularx}
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% That's all folks
\end{multicols*}

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