\documentclass[10pt,a4paper]{article} % Packages \usepackage{fancyhdr} % For header and footer \usepackage{multicol} % Allows multicols in tables \usepackage{tabularx} % Intelligent column widths \usepackage{tabulary} % Used in header and footer \usepackage{hhline} % Border under tables \usepackage{graphicx} % For images \usepackage{xcolor} % For hex colours %\usepackage[utf8x]{inputenc} % For unicode character support \usepackage[T1]{fontenc} % Without this we get weird character replacements \usepackage{colortbl} % For coloured tables \usepackage{setspace} % For line height \usepackage{lastpage} % Needed for total page number \usepackage{seqsplit} % Splits long words. %\usepackage{opensans} % Can't make this work so far. Shame. Would be lovely. \usepackage[normalem]{ulem} % For underlining links % Most of the following are not required for the majority % of cheat sheets but are needed for some symbol support. \usepackage{amsmath} % Symbols \usepackage{MnSymbol} % Symbols \usepackage{wasysym} % Symbols %\usepackage[english,german,french,spanish,italian]{babel} % Languages % Document Info \author{Saif\_Shines} \pdfinfo{ /Title (omniapp-freshsales-app-to-be-compatible-with-fcrm.pdf) /Creator (Cheatography) /Author (Saif\_Shines) /Subject (OmniApp: Freshsales App to be compatible with FCRM Cheat Sheet) } % Lengths and widths \addtolength{\textwidth}{6cm} \addtolength{\textheight}{-1cm} \addtolength{\hoffset}{-3cm} \addtolength{\voffset}{-2cm} \setlength{\tabcolsep}{0.2cm} % Space between columns \setlength{\headsep}{-12pt} % Reduce space between header and content \setlength{\headheight}{85pt} % If less, LaTeX automatically increases it \renewcommand{\footrulewidth}{0pt} % Remove footer line \renewcommand{\headrulewidth}{0pt} % Remove header line \renewcommand{\seqinsert}{\ifmmode\allowbreak\else\-\fi} % Hyphens in seqsplit % This two commands together give roughly % the right line height in the tables \renewcommand{\arraystretch}{1.3} \onehalfspacing % Commands \newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour \newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols \newcolumntype{x}[1]{>{\raggedright}p{#1}} % New column types for ragged-right paragraph columns \newcommand{\tn}{\tabularnewline} % Required as custom column type in use % Font and Colours \definecolor{HeadBackground}{HTML}{333333} \definecolor{FootBackground}{HTML}{666666} \definecolor{TextColor}{HTML}{333333} \definecolor{DarkBackground}{HTML}{3455A3} \definecolor{LightBackground}{HTML}{F2F4F9} \renewcommand{\familydefault}{\sfdefault} \color{TextColor} % Header and Footer \pagestyle{fancy} \fancyhead{} % Set header to blank \fancyfoot{} % Set footer to blank \fancyhead[L]{ \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{C} \SetRowColor{DarkBackground} \vspace{-7pt} {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}} } \end{tabulary} \columnbreak \begin{tabulary}{11cm}{L} \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{OmniApp: Freshsales App to be compatible with FCRM Cheat Sheet}}}} \\ \normalsize{by \textcolor{DarkBackground}{Saif\_Shines} via \textcolor{DarkBackground}{\uline{cheatography.com/123606/cs/23340/}}} \end{tabulary} \end{multicols}} \fancyfoot[L]{ \footnotesize \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{LL} \SetRowColor{FootBackground} \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}} \\ \vspace{-2pt}Saif\_Shines \\ \uline{cheatography.com/saif-shines} \\ \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}} \\ \vspace{-2pt}Not Yet Published.\\ Updated 7th July, 2020.\\ Page {\thepage} of \pageref{LastPage}. \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}} \\ \SetRowColor{white} \vspace{-5pt} %\includegraphics[width=48px,height=48px]{dave.jpeg} Measure your website readability!\\ www.readability-score.com \end{tabulary} \end{multicols}} \begin{document} \raggedright \raggedcolumns % Set font size to small. Switch to any value % from this page to resize cheat sheet text: % www.emerson.emory.edu/services/latex/latex_169.html \footnotesize % Small font. \begin{multicols*}{3} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Heads up}} \tn \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{{\bf{Who is this Cheat sheet for?}} \newline % Row Count 1 (+ 1) This cheat sheet is for Freshsales App developers who have their apps live on Freshsales Marketplace and are planning to make it available simultaneously for Freshworks CRM% Row Count 5 (+ 4) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.53367 cm} p{1.44333 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Freshsales Environment}} \tn % Row 0 \SetRowColor{LightBackground} Node Version & 10.18 \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} CLI Version & 6.0.0 \tn % Row Count 2 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshsales placeholders}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Global Navigation Page} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Lead Details Page} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Contact Details Page} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Deal Details Page} \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Sales Account Details Page} \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{CTI} \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Chat} \tn % Row Count 7 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{1.89126 cm} x{3.08574 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Basic Features - Freshsales}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{Basic Features} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} Data Method & Global Data APIs \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} & Lead Details Page \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} & Contact Details Page \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} & Deal Details Page \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} & Account Details Page \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} App Lifecycle Events & `App.Initialized()` \tn % Row Count 8 (+ 2) % Row 7 \SetRowColor{white} & `App.Activated()` \tn % Row Count 9 (+ 1) % Row 8 \SetRowColor{LightBackground} & `App.Deactivated()` \tn % Row Count 10 (+ 1) % Row 9 \SetRowColor{white} Events API & Lead Details Page Events \tn % Row Count 11 (+ 1) % Row 10 \SetRowColor{LightBackground} & Contact Details Page Events \tn % Row Count 13 (+ 2) % Row 11 \SetRowColor{white} & Deal Details Page Events \tn % Row Count 14 (+ 1) % Row 12 \SetRowColor{LightBackground} & Sales Account Details Page Events \tn % Row Count 16 (+ 2) % Row 13 \SetRowColor{white} Interface API & {\emph{Global Interface APIs}} \tn % Row Count 17 (+ 1) % Row 14 \SetRowColor{LightBackground} & Show Modal \tn % Row Count 18 (+ 1) % Row 15 \SetRowColor{white} & Show Confirm \tn % Row Count 19 (+ 1) % Row 16 \SetRowColor{LightBackground} & Show Notifications \tn % Row Count 20 (+ 1) % Row 17 \SetRowColor{white} & Open Create Lead \tn % Row Count 21 (+ 1) % Row 18 \SetRowColor{LightBackground} & Open Create Contact \tn % Row Count 22 (+ 1) % Row 19 \SetRowColor{white} & Open Create Account \tn % Row Count 23 (+ 1) % Row 20 \SetRowColor{LightBackground} & Open Create Deal \tn % Row Count 24 (+ 1) % Row 21 \SetRowColor{white} & Open Create Call Log \tn % Row Count 25 (+ 1) % Row 22 \SetRowColor{LightBackground} & Show Lead \tn % Row Count 26 (+ 1) % Row 23 \SetRowColor{white} & Show Contact \tn % Row Count 27 (+ 1) % Row 24 \SetRowColor{LightBackground} & Show Account \tn % Row Count 28 (+ 1) % Row 25 \SetRowColor{white} & Show Deal \tn % Row Count 29 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshsales - Advanced Features}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Data Storage} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Request API} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Instance API} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OAuth} \tn % Row Count 4 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshsales Product Events}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnContactCreate} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnContactUpdate} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnDealCreate} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnDealUpdate} \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnLeadCreate} \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnLeadCreate} \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnSalesAccountCreate} \tn % Row Count 7 (+ 1) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnSalesAccountUpdate} \tn % Row Count 8 (+ 1) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnCustomModuleCreate} \tn % Row Count 9 (+ 1) % Row 9 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnCustomModuleUpdate} \tn % Row Count 10 (+ 1) % Row 10 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnAppointmentCreate} \tn % Row Count 11 (+ 1) % Row 11 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnAppointmentUpdate} \tn % Row Count 12 (+ 1) % Row 12 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{OnTaskCreate} \tn % Row Count 13 (+ 1) % Row 13 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OnTaskUpdate} \tn % Row Count 14 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshsales REST APIs}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Notes} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Tasks} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Appointment} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Sales Activities} \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Search} \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Lookup Search} \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Phone} \tn % Row Count 7 (+ 1) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Manual Call Log} \tn % Row Count 8 (+ 1) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Files} \tn % Row Count 9 (+ 1) % Row 9 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Links} \tn % Row Count 10 (+ 1) % Row 10 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Create a Link} \tn % Row Count 11 (+ 1) % Row 11 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Create a File} \tn % Row Count 12 (+ 1) % Row 12 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{List all Files and Links} \tn % Row Count 13 (+ 1) % Row 13 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Contacts module} \tn % Row Count 14 (+ 1) % Row 14 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Contacts module} \tn % Row Count 15 (+ 1) % Row 15 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Leads} \tn % Row Count 16 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.53367 cm} p{1.44333 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Freshworks CRM Environment}} \tn % Row 0 \SetRowColor{LightBackground} Node Version & 10.18 \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} CLI Version & 6.6.0 \tn % Row Count 2 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshworks CRM placeholders}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Contact Details Page} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Deal Details Page} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Sales Account Details Page} \tn % Row Count 3 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{1.89126 cm} x{3.08574 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Basic Features - Freshworks CRM}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{Basic Features} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} Data Method & Global Data APIs \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} & \textasciitilde{}\textasciitilde{}Lead Details Page\textasciitilde{}\textasciitilde{} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} & Contact Details Page \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} & Deal Details Page \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} & Account Details Page \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} App Lifecycle Events & `App.Initialized()` \tn % Row Count 8 (+ 2) % Row 7 \SetRowColor{white} & `App.Activated()` \tn % Row Count 9 (+ 1) % Row 8 \SetRowColor{LightBackground} & `App.Deactivated()` \tn % Row Count 10 (+ 1) % Row 9 \SetRowColor{white} Events API & \textasciitilde{}\textasciitilde{}Lead Details Page Events\textasciitilde{}\textasciitilde{} \tn % Row Count 12 (+ 2) % Row 10 \SetRowColor{LightBackground} & Contact Details Page Events \tn % Row Count 14 (+ 2) % Row 11 \SetRowColor{white} & Deal Details Page Events \tn % Row Count 15 (+ 1) % Row 12 \SetRowColor{LightBackground} & Sales Account Details Page Events \tn % Row Count 17 (+ 2) % Row 13 \SetRowColor{white} Interface API & {\emph{Global Interface APIs}} \tn % Row Count 18 (+ 1) % Row 14 \SetRowColor{LightBackground} & Show Modal \tn % Row Count 19 (+ 1) % Row 15 \SetRowColor{white} & Show Confirm \tn % Row Count 20 (+ 1) % Row 16 \SetRowColor{LightBackground} & Show Notifications \tn % Row Count 21 (+ 1) % Row 17 \SetRowColor{white} & \textasciitilde{}\textasciitilde{}Open Create Lead\textasciitilde{}\textasciitilde{} \tn % Row Count 22 (+ 1) % Row 18 \SetRowColor{LightBackground} & Open Create Contact \tn % Row Count 23 (+ 1) % Row 19 \SetRowColor{white} & Open Create Account \tn % Row Count 24 (+ 1) % Row 20 \SetRowColor{LightBackground} & Open Create Deal \tn % Row Count 25 (+ 1) % Row 21 \SetRowColor{white} & Open Create Call Log \tn % Row Count 26 (+ 1) % Row 22 \SetRowColor{LightBackground} & \textasciitilde{}\textasciitilde{}Show Lead\textasciitilde{}\textasciitilde{} \tn % Row Count 27 (+ 1) % Row 23 \SetRowColor{white} & Show Contact \tn % Row Count 28 (+ 1) % Row 24 \SetRowColor{LightBackground} & Show Account \tn % Row Count 29 (+ 1) % Row 25 \SetRowColor{white} & Show Deal \tn % Row Count 30 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshworks CRM - Advanced Features}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Data Storage} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Request API} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Instance API} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{OAuth} \tn % Row Count 4 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{2.18988 cm} x{2.78712 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Freshworks CRM - Serverless}} \tn % Row 0 \SetRowColor{LightBackground} Product Events & OnContactCreate \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} & OnContactUpdate \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} & OnDealCreate \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} & OnDealUpdate \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} & \textasciitilde{}\textasciitilde{}OnLeadCreate\textasciitilde{}\textasciitilde{} \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} & \textasciitilde{}\textasciitilde{}OnLeadUpdate\textasciitilde{}\textasciitilde{} \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} & OnSalesAccountCreate \tn % Row Count 7 (+ 1) % Row 7 \SetRowColor{white} & OnSalesAccountUpdate \tn % Row Count 8 (+ 1) % Row 8 \SetRowColor{LightBackground} & OnCustomModuleUpdate \tn % Row Count 9 (+ 1) % Row 9 \SetRowColor{white} & OnCustomModuleCreate \tn % Row Count 10 (+ 1) % Row 10 \SetRowColor{LightBackground} & OnAppointmentCreate \tn % Row Count 11 (+ 1) % Row 11 \SetRowColor{white} & OnAppointmentUpdate \tn % Row Count 12 (+ 1) % Row 12 \SetRowColor{LightBackground} & OnTaskCreate \tn % Row Count 13 (+ 1) % Row 13 \SetRowColor{white} & OnTaskUpdate \tn % Row Count 14 (+ 1) % Row 14 \SetRowColor{LightBackground} App Setup Events & OnAppInstall \tn % Row Count 15 (+ 1) % Row 15 \SetRowColor{white} & OnAppUninstall \tn % Row Count 16 (+ 1) % Row 16 \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{External Events} \tn % Row Count 17 (+ 1) % Row 17 \SetRowColor{white} \mymulticolumn{2}{x{5.377cm}}{Scheduled Events} \tn % Row Count 18 (+ 1) % Row 18 \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{Server Method Invocation} \tn % Row Count 19 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Freshworks CRM REST APIs (copy)}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Notes} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Tasks} \tn % Row Count 2 (+ 1) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Appointment} \tn % Row Count 3 (+ 1) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Sales Activities} \tn % Row Count 4 (+ 1) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Search} \tn % Row Count 5 (+ 1) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Lookup Search} \tn % Row Count 6 (+ 1) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Phone} \tn % Row Count 7 (+ 1) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Manual Call Log} \tn % Row Count 8 (+ 1) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Files} \tn % Row Count 9 (+ 1) % Row 9 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Links} \tn % Row Count 10 (+ 1) % Row 10 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Create a Link} \tn % Row Count 11 (+ 1) % Row 11 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Create a File} \tn % Row Count 12 (+ 1) % Row 12 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{List all Files and Links} \tn % Row Count 13 (+ 1) % Row 13 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Contacts module} \tn % Row Count 14 (+ 1) % Row 14 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Contacts module} \tn % Row Count 15 (+ 1) % Row 15 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{\textasciitilde{}\textasciitilde{}Leads\textasciitilde{}\textasciitilde{}} \tn % Row Count 16 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{\{\{popup="http://fsales-doc-freshworks.com.s3-website-us-east-1.amazonaws.com/"\}\}Read the detailed REST API documentation\{\{/popup\}\}} \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Early Access Limitations}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{{\bf{Extending Omni Capabilities for Freshsales developers - Early Access}}} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{Hint: Leads module and Entities don't exist in Freshworks CRM directly via dedicated App or REST APIs.} \tn % Row Count 5 (+ 3) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Hint: The the URLs used in Freshworks CRM for it's App reference or REST APIs will be different to that of Freshsales. Make sure you check and update those.} \tn % Row Count 9 (+ 4) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{CTI, Full Page and Chat app placeholders are not available at the time of Early access.} \tn % Row Count 11 (+ 2) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Broadly, to extend the Omni capabilities - App Manifest, Serverless Events, Installation Parameters, URLs of APIs consumed are most components of your app to make sure.} \tn % Row Count 15 (+ 4) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{To extend your Freshsales app with Omni capabilities, your app must use same product events supported by both Freshworks CRM and Freshsales} \tn % Row Count 18 (+ 3) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{\textless{}PENDING: PRODUCT EVENT IMPLEMENTATION INFO\textgreater{}} \tn % Row Count 19 (+ 1) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{For your app to extend Omni Capabilities, {\bf{iparams.json}} doesn't not support the input field types {\bf{domain}} and {\bf{api\_key}}. Developers are expected to use iparams.html \textgreater{} `data-bind` with input field type: {\bf{text}}.} \tn % Row Count 24 (+ 5) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Data API's \seqsplit{`client.data.get("domainName")`} will give you `sample.freshsales.io` for Freshsales and \seqsplit{`sample.myfreshworks.com`} for Freshworks CRM`} \tn % Row Count 27 (+ 3) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Testing your App - Early Access Limitations}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{When app is run locally via CLI, you can test/run the app on a trial account of the Product (object) which ever comes first in `manifest.json` -\textgreater{} `product\{ \}` . To test in both freshsales and FCRM, developer needs to switch the order.} \tn % Row Count 5 (+ 5) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{When app is run locally via CLI, you can test/run the app on a trial account of the Product (object) which ever comes first in manifest.json -\textgreater{} product\{\} . To test in both freshsales and FCRM, developer needs to switch the order.} \tn % Row Count 10 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{App publishing - Early Access Limitations}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{Your Freshsales public app's extension ID needs to be shared with us in prior by emailing to \seqsplit{marketplace@freshworks.com.}} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{In App submission portal, your existing Freshsales App will accept next version with Omni capabilities.} \tn % Row Count 6 (+ 3) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{You can now upload your app with Omni capabilities and submit it.} \tn % Row Count 8 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}-} \SetRowColor{LightBackground} \mymulticolumn{1}{x{5.377cm}}{If you are Freshsales App developer adding Omni capabilities to support Freshworks CRM, your can email our team and in parallel can work on changes to support Omni capabilities.} \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} % That's all folks \end{multicols*} \end{document}