\documentclass[10pt,a4paper]{article} % Packages \usepackage{fancyhdr} % For header and footer \usepackage{multicol} % Allows multicols in tables \usepackage{tabularx} % Intelligent column widths \usepackage{tabulary} % Used in header and footer \usepackage{hhline} % Border under tables \usepackage{graphicx} % For images \usepackage{xcolor} % For hex colours %\usepackage[utf8x]{inputenc} % For unicode character support \usepackage[T1]{fontenc} % Without this we get weird character replacements \usepackage{colortbl} % For coloured tables \usepackage{setspace} % For line height \usepackage{lastpage} % Needed for total page number \usepackage{seqsplit} % Splits long words. %\usepackage{opensans} % Can't make this work so far. Shame. Would be lovely. \usepackage[normalem]{ulem} % For underlining links % Most of the following are not required for the majority % of cheat sheets but are needed for some symbol support. \usepackage{amsmath} % Symbols \usepackage{MnSymbol} % Symbols \usepackage{wasysym} % Symbols %\usepackage[english,german,french,spanish,italian]{babel} % Languages % Document Info \author{NoxLupus (NoxLupus)} \pdfinfo{ /Title (bus-100-test-2.pdf) /Creator (Cheatography) /Author (NoxLupus (NoxLupus)) /Subject (bus 100 test-2 Cheat Sheet) } % Lengths and widths \addtolength{\textwidth}{6cm} \addtolength{\textheight}{-1cm} \addtolength{\hoffset}{-3cm} \addtolength{\voffset}{-2cm} \setlength{\tabcolsep}{0.2cm} % Space between columns \setlength{\headsep}{-12pt} % Reduce space between header and content \setlength{\headheight}{85pt} % If less, LaTeX automatically increases it \renewcommand{\footrulewidth}{0pt} % Remove footer line \renewcommand{\headrulewidth}{0pt} % Remove header line \renewcommand{\seqinsert}{\ifmmode\allowbreak\else\-\fi} % Hyphens in seqsplit % This two commands together give roughly % the right line height in the tables \renewcommand{\arraystretch}{1.3} \onehalfspacing % Commands \newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour \newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols \newcolumntype{x}[1]{>{\raggedright}p{#1}} % New column types for ragged-right paragraph columns \newcommand{\tn}{\tabularnewline} % Required as custom column type in use % Font and Colours \definecolor{HeadBackground}{HTML}{333333} \definecolor{FootBackground}{HTML}{666666} \definecolor{TextColor}{HTML}{333333} \definecolor{DarkBackground}{HTML}{28A31F} \definecolor{LightBackground}{HTML}{F1F9F1} \renewcommand{\familydefault}{\sfdefault} \color{TextColor} % Header and Footer \pagestyle{fancy} \fancyhead{} % Set header to blank \fancyfoot{} % Set footer to blank \fancyhead[L]{ \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{C} \SetRowColor{DarkBackground} \vspace{-7pt} {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}} } \end{tabulary} \columnbreak \begin{tabulary}{11cm}{L} \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{bus 100 test-2 Cheat Sheet}}}} \\ \normalsize{by \textcolor{DarkBackground}{NoxLupus (NoxLupus)} via \textcolor{DarkBackground}{\uline{cheatography.com/46432/cs/17511/}}} \end{tabulary} \end{multicols}} \fancyfoot[L]{ \footnotesize \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{LL} \SetRowColor{FootBackground} \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}} \\ \vspace{-2pt}NoxLupus (NoxLupus) \\ \uline{cheatography.com/noxlupus} \\ \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}} \\ \vspace{-2pt}Not Yet Published.\\ Updated 23rd October, 2018.\\ Page {\thepage} of \pageref{LastPage}. \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}} \\ \SetRowColor{white} \vspace{-5pt} %\includegraphics[width=48px,height=48px]{dave.jpeg} Measure your website readability!\\ www.readability-score.com \end{tabulary} \end{multicols}} \begin{document} \raggedright \raggedcolumns % Set font size to small. Switch to any value % from this page to resize cheat sheet text: % www.emerson.emory.edu/services/latex/latex_169.html \footnotesize % Small font. \begin{multicols*}{4} \begin{tabularx}{3.833cm}{x{1.09856 cm} x{2.33444 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{flexible scheduling}} \tn % Row 0 \SetRowColor{LightBackground} Flextime & A program that allows employees to choose their starting and ending times, provided that they are at work during a specified {\bf{core period}} \tn % Row Count 6 (+ 6) % Row 1 \SetRowColor{white} Compressed Workweek & A {\bf{four-day}} (or shorter) period during which an employee works 40 hours \tn % Row Count 9 (+ 3) % Row 2 \SetRowColor{LightBackground} Job Sharing & Performance of one {\bf{full-time}} job by {\bf{two people}} on part-time hours \tn % Row Count 12 (+ 3) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{0.99557 cm} x{2.43743 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{cultures}} \tn % Row 0 \SetRowColor{LightBackground} \seqsplit{Subcultures} & Minicultures within the organization which are likely to be defined by department designation and geographical separations. \tn % Row Count 5 (+ 5) % Row 1 \SetRowColor{white} Dominant culture & A system of shared meanings that expresses the core values of a majority of the organization's members. \tn % Row Count 9 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{0.99557 cm} x{2.43743 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{line structure and a matrix structure}} \tn % Row 0 \SetRowColor{LightBackground} line structure & Simplest organizational structure characterized by vertical links between the different levels of the organization \tn % Row Count 5 (+ 5) % Row 1 \SetRowColor{white} matrix structure & there is more than one line of reporting managers \tn % Row Count 7 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.20155 cm} x{2.23145 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{communication}} \tn % Row 0 \SetRowColor{LightBackground} Upward communication & from empoyees to empoyer \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} & such as: progress reports, suggestions for improvement, inquiries, and grievances \tn % Row Count 6 (+ 4) % Row 2 \SetRowColor{LightBackground} Downward communication & from empoyer to empoyees \tn % Row Count 8 (+ 2) % Row 3 \SetRowColor{white} & such as: directions, the assignment of tasks and responsibilities, performance feedback, and certain details about the organization's strategies and goals \tn % Row Count 14 (+ 6) % Row 4 \SetRowColor{LightBackground} Horizontal & among colleagues and peers on the same organizational level \tn % Row Count 17 (+ 3) % Row 5 \SetRowColor{white} Diagonal & individuals from different units and organizational levels communicate \tn % Row Count 20 (+ 3) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.61351 cm} x{1.81949 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{sampling}} \tn % Row 0 \SetRowColor{LightBackground} things are likly to be sampled when & it would {\bf{distroy}} the product or be to indeth to do to the hole populatoin \tn % Row Count 4 (+ 4) % Row 1 \SetRowColor{white} Allows & a company to pass an entire batch of products through inspection by testing a sample \tn % Row Count 8 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}--} \SetRowColor{LightBackground} \mymulticolumn{2}{x{3.833cm}}{more?} \tn \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{0.92691 cm} x{2.50609 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Define}} \tn % Row 0 \SetRowColor{LightBackground} job \seqsplit{enlargement} & expanding a worker's assignments to include additional but similar tasks \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{2}{x{3.833cm}}{separation} \tn % Row Count 4 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{productions and operations manager}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Develop}} and {\bf{administer}} the {\bf{activities}} involved in {\bf{transforming}} resources into {\bf{good}}s, {\bf{service}}s and{\bf{ idea}}s ready for the {\bf{marketplace}}} \tn % Row Count 4 (+ 4) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\emph{Typically involved in:}}\{\{nl\}\}{\bf{Planning}} and {\bf{designing}} production{\bf{ facilities}}\{\{nl\}\} {\bf{Purchasing raw }}materials and {\bf{supplies}} and managing {\bf{inventory}}\{\{nl\}\} {\bf{Scheduling}} processes to meet demand\{\{nl\}\} {\bf{Ensuring}} products {\bf{meet quality}} standards} \tn % Row Count 10 (+ 6) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{{\bf{Know the various types of Facility Layout}}}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{F}}ixed-{\bf{P}}osition {\emph{Layout}}: A layout that {\bf{brings}} all resources required to create the product to a {\bf{central}} location\{\{nl\}\}\{\{nl\}\}{\bf{P}}roject{\emph{ Organizations}}: Companies {\bf{using}} a fixed-{\bf{p}}osition{\bf{ l}}ayout because it is typically involved in large, {\bf{complex}} projects such} \tn % Row Count 6 (+ 6) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{P}}roduct {\emph{Layout}}:A layout requiring production be {\bf{broken down}} into relatively simple tasks assigned to workers, who are usually positioned along an {\bf{assembly line}}\{\{nl\}\}\{\{nl\}\}{\bf{C}}ontinuous {\bf{M}}anufacturing {\emph{Organizations}}:Companies that use {\bf{continuously}} running {\bf{a}}ssembly {\bf{lines}}, creating products with many {\bf{similar characteristics}}} \tn % Row Count 14 (+ 8) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Computer-Assisted Manufacturing ({\bf{CAM}})\{\{nl\}\}Computer-Assisted Design ({\bf{CAD}})} \tn % Row Count 16 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{pieces in Supply Chain Management}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Obtaining}} and {\bf{managing}} {\bf{raw}} materials and {\bf{component}} parts\{\{nl\}\} Managing Packaging \{\{nl\}\} disperbutoin} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Purchasing}}: also called procurement\{\{nl\}\}{\bf{Inventory}}:all parts and equipment\{\{nl\}\}{\bf{Inventory Control}}: knowing {\emph{where,what,amunts, and responsailaty}}} \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Economic Order Quantity (EOQ) Model:Identifies the {\bf{optimum}} number\{\{nl\}\}\{\{nl\}\}Material-Requirements Planning (MRP):{\bf{Schedules}} the precise quantity\{\{nl\}\}\{\{nl\}\}Just-In-Time (JIT) Inventory Management: A technique using {\bf{smaller}} quantities of materials that arrive "just in time" for use} \tn % Row Count 13 (+ 6) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.47619 cm} x{1.95681 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{theorys}} \tn % Row 0 \SetRowColor{LightBackground} Classical Theory of Motivation & theory holding that workers are motivated solely by {\bf{money}} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Theory X & Theory of motivation holding that people are naturally{\bf{ lazy}} and uncooperative \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} & Employees will {\bf{work}} to receive {\bf{rewards}} and to avoid {\bf{punishments}}. Job behavior must be {\bf{closely supervised}} and managed. \tn % Row Count 14 (+ 7) % Row 3 \SetRowColor{white} Theory Y & Employees will work {\bf{if}} the {\bf{job}} fufills {\bf{need}} for: energetic, growth oriented, self-motivated, and productive* \tn % Row Count 20 (+ 6) % Row 4 \SetRowColor{LightBackground} & managers that subscribe to this theory are {\bf{more}} likely to {\bf{have}} {\bf{satisfied}} and motivated employees; people are motivated to work hard because the act of {\bf{working}} is {\bf{satisfying}} \tn % Row Count 29 (+ 9) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.09856 cm} x{2.33444 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{managers leaves}} \tn % Row 0 \SetRowColor{LightBackground} Top Managers & The president and other top executives of a business, such as the chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO), who have overall responsibility for the organization \tn % Row Count 8 (+ 8) % Row 1 \SetRowColor{white} Middle Managers & Those members of an organization responsible for the tactical planning that implements the general guidelines established by top management \tn % Row Count 14 (+ 6) % Row 2 \SetRowColor{LightBackground} First-Line Managers & Those who supervise both workers and the daily operations of an organization \tn % Row Count 17 (+ 3) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{crisis management plan}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{deals with potential disasters} \tn % Row Count 1 (+ 1) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{-{}- wether, fire...etc} \tn % Row Count 2 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{responsibilities of the different managers}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Middle managers have more focused responsibilities and spend more time organizing than other managers} \tn % Row Count 3 (+ 3) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.16722 cm} x{2.26578 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{skills are necessary for managers}} \tn % Row 0 \SetRowColor{LightBackground} Technical Expertise & The{\bf{ specialized}} knowledge and training{\bf{ needed to perform}} jobs \{\{nl\}\}-{}-most important for first line leave \tn % Row Count 5 (+ 5) % Row 1 \SetRowColor{white} Conceptual Skills & The ability to {\bf{think in abstract}} terms and to see how parts {\bf{fit together}} to form the whole\{\{nl\}\}-{}-most important for top leave \tn % Row Count 11 (+ 6) % Row 2 \SetRowColor{LightBackground} Analytical Skills & The ability to {\bf{identify}} relevant issues, recognize their {\bf{importance}}, understand the {\bf{relationships between}} them and perceive the underlying {\bf{causes}} of a situation\{\{nl\}\}-{}-most important for top leave \tn % Row Count 20 (+ 9) % Row 3 \SetRowColor{white} Human Relation Skills & ability to {\bf{deal }}with{\bf{ people}}, {\emph{both inside and outside}} the organization\{\{nl\}\}-{}- important for services providers \tn % Row Count 25 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.06423 cm} x{2.36877 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{different styles of leadership}} \tn % Row 0 \SetRowColor{LightBackground} Autocratic leaders & {\bf{army}} |make all the decisions then tell employees what must be done and how to do it \tn % Row Count 4 (+ 4) % Row 1 \SetRowColor{white} Democratic leaders & {\bf{normal}} |involve their employees in decisions \tn % Row Count 6 (+ 2) % Row 2 \SetRowColor{LightBackground} Free-rein leaders & {\bf{dad}} |let their employees work without much interference; setting performance standards and letting employees find their own way to meet them \tn % Row Count 12 (+ 6) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{p{0.78959 cm} x{2.64341 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{salary vs. benefits}} \tn % Row 0 \SetRowColor{LightBackground} {\bf{Salary}} & money you get at the end of the {\bf{month}} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} Wage & money you get at the end of the{\bf{ week}} \tn % Row Count 4 (+ 2) % Row 2 \SetRowColor{LightBackground} {\bf{Benefits}} & {\bf{additional compensation}} paid to or on behalf of employees\{\{nl\}\}{\bf{such as}}: premiums for medical, dental, life, and disability insurance, and contributions to pension plans \tn % Row Count 10 (+ 6) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{(HR) performance appraisals}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{useed for both {\bf{measuring }}and{\bf{ monitoring}} an employee's{\bf{ contribution}}} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{they are also often the basis for deciding{\bf{ promotions}}} \tn % Row Count 4 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{primary and secondary characteristics of diversity}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{primary dimensions}}: \{\{nl\}\}{\bf{\{\{fa-star\}\}can not chang}} \{\{nl\}\}age, ethnicity, gender, physical abilities/qualities, race} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Secondary dimensions}}: \{\{nl\}\}{\bf{\{\{fa-star\}\}can chang}} \{\{nl\}\}educational background, geographic location, income, marital status, military experience, parental status, religious beliefs, and work experiences} \tn % Row Count 8 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.16722 cm} x{2.26578 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{job specification and job description}} \tn % Row 0 \SetRowColor{LightBackground} {\bf{Job Specification}} & states the {\bf{minimum qualifications}} required for performing a particular job \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} {\bf{Job Description}} & a {\bf{descriptive statement}} that {\bf{describes the role}},{\emph{ responsibility, duties, and scope}} of a particular job \tn % Row Count 8 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{involved in Planning for Human Resources Needs}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Human Resources {\bf{Managers}} ~~~Handle the staffing function and deal with employees in a {\bf{formalized}} manner} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{-Determine the human resource {\bf{need}}s\{\{nl\}\} -{\bf{Recruit}} and {\bf{hire}} new employees\{\{nl\}\} -Develop and administer employee {\bf{benefits, training}} and {\bf{performance}} appraisal programs\{\{nl\}\} -Deal with {\bf{government }}regulations} \tn % Row Count 8 (+ 5) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{more?}}} \tn % Row Count 9 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{x{1.51052 cm} x{1.92248 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Management}} \tn % Row 0 \SetRowColor{LightBackground} Management & A{\bf{ process}} to acheve {\bf{goals}} by using resources effectively and efficiently in a changing environment \tn % Row Count 6 (+ 6) % Row 1 \SetRowColor{white} Managers & {\bf{individuals}} in organizations who make decisions about: the use of resources and who are concerned with planning, organizing, staffing, directing and controlling the organization's activities \tn % Row Count 16 (+ 10) % Row 2 \SetRowColor{LightBackground} \{\{fa-circle\}\}Planning & is the {\bf{process}} of {\bf{determining}} the organization's {\bf{objectives}} and deciding {\bf{how }}to accomplish them \tn % Row Count 22 (+ 6) % Row 3 \SetRowColor{white} \mymulticolumn{2}{x{3.833cm}}{{\bf{plan types:}}} \tn % Row Count 23 (+ 1) % Row 4 \SetRowColor{LightBackground} ~~~Strategic & Establish {\bf{long}}-range objectives and {\bf{overall}} strategy \tn % Row Count 26 (+ 3) % Row 5 \SetRowColor{white} ~~~ Tactical & {\bf{short}}-range plans designed to {\bf{implement}} stuff for the {\bf{strategic plan}} \tn % Row Count 30 (+ 4) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{x{1.51052 cm} x{1.92248 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Management (cont)}} \tn % Row 6 \SetRowColor{LightBackground} ~~~ Operational & {\bf{Very short}}-term plans, {\bf{specify}} actions \& individuals \tn % Row Count 3 (+ 3) % Row 7 \SetRowColor{white} ~~~Crisis & {\bf{potential disasters}} \tn % Row Count 5 (+ 2) % Row 8 \SetRowColor{LightBackground} \{\{fa-circle\}\}Organizing & The {\bf{structuring}} of {\bf{resources}} and activities to accomplish objectives \tn % Row Count 9 (+ 4) % Row 9 \SetRowColor{white} & -sets up {\bf{authority}} strucsure \{\{nl\}\}-creats understanding {\bf{synergy}} \{\{nl\}\}-improves {\bf{communications}} \{\{nl\}\}-helps avoid mis{\bf{disterbutoin}} of resores \{\{nl\}\}-speeds up {\bf{decisions}} \tn % Row Count 18 (+ 9) % Row 10 \SetRowColor{LightBackground} \{\{fa-circle\}\}Staffing & {\bf{Hiring}} of people to carry out the work of the organization \tn % Row Count 21 (+ 3) % Row 11 \SetRowColor{white} & -{\bf{recruting}}\{\{nl\}\}-what {\bf{skills}} needed\{\{nl\}\}-{\bf{Motivating}} and {\bf{training}}\{\{nl\}\}-chosing {\bf{pay}}\{\{nl\}\}-{\bf{Preparing}} employees for {\bf{higher-level}} jobs \tn % Row Count 29 (+ 8) % Row 12 \SetRowColor{LightBackground} \{\{fa-circle\}\}Downsizing & The {\bf{elimination}} of a significant number of employees from an organization \tn % Row Count 33 (+ 4) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{x{1.51052 cm} x{1.92248 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Management (cont)}} \tn % Row 13 \SetRowColor{LightBackground} & -{\bf{outsorcing}} \{\{nl\}\}-reduse {\bf{cost}} quickly\{\{nl\}\}-job lose \& low {\bf{morale}} \tn % Row Count 4 (+ 4) % Row 14 \SetRowColor{white} \{\{fa-circle\}\}Directing & {\emph{Motivating}}* and leading employees to achieve \tn % Row Count 7 (+ 3) % Row 15 \SetRowColor{LightBackground} & -{\bf{what/were}} to do using deadlines \{\{nl\}\}-chocing and giving {\bf{awards}} \tn % Row Count 11 (+ 4) % Row 16 \SetRowColor{white} \{\{fa-circle\}\}Controlling & The {\bf{process}} of {\bf{evaluating}} and {\bf{correcting}} activities to keep the organization on course \tn % Row Count 16 (+ 5) % Row 17 \SetRowColor{LightBackground} & -Measuring performance\{\{nl\}\}-compare objectives \{\{nl\}\}-Identifying deviations from the standards\{\{nl\}\}-Investigating the causes of deviations\{\{nl\}\}-Taking corrective action when necessary \tn % Row Count 25 (+ 9) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{labor union}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{An organized group of workers who {\bf{bargain}} collectively with management in an attempt to get their demands met such as higher wages or better working conditions} \tn % Row Count 4 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{downsize}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{a company strategy to {\bf{reduce the scale}} (size and scope) of its business in order to improve the company's {\bf{financial performance}}} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{"rightsizing"} \tn % Row Count 4 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 4}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Building a computer so that components can be installed in different configurations to meet customers' needs is a result of {\bf{ modular design}}} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{To ensure {\bf{quality }}and{\bf{ efficiency}}, operations managers take {\bf{feedback}} at {\bf{various}} points in the transformation process and {\bf{compar}}e them to established standards} \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Operations management}} includes responsibility fori nputs and outputs} \tn % Row Count 9 (+ 2) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{An organization that creates many products with similar characteristics, such as automobiles, television sets, or vacuum cleaners, would most likely be {\bf{ Continuous manufacturing}} type of organization} \tn % Row Count 14 (+ 5) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{When managing quality in manufacturing, when is {\bf{sampling}} likely to be used When inspection tests are destructive} \tn % Row Count 17 (+ 3) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Which of the following is not a point of difference between service providers and manufacturers -{}- Services do not undergo a transformation process} \tn % Row Count 20 (+ 3) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{quality control}} is the processes an organization uses to {\bf{maintain}} its established {\bf{quality standards}}} \tn % Row Count 23 (+ 3) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{To receive a haircut, you generally have to go to a barbershop or salon. To the characteristics does this pertain {\bf{Nature}} and {\bf{consumption of output}}} \tn % Row Count 27 (+ 4) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{The fact that a hairdresser gives each customer a{\bf{ different haircut}} relates to which of the following points of difference between service providers and manufacturers {\bf{Uniformity of output}}} \tn % Row Count 31 (+ 4) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 4 (cont)}} \tn % Row 9 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{If ABC Computer Company is determining demand for its future products and how much consumers are willing to pay, the company will likely rely on {\bf{marketing research}}} \tn % Row Count 4 (+ 4) % Row 10 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{A company performing {\bf{large, complex}} tasks such as construction or exploration is called a {\bf{project organization}}} \tn % Row Count 7 (+ 3) % Row 11 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{The {\bf{transformation process}} is the {\bf{conversion}} of {\emph{human}}, {\emph{financial}}, and {\emph{physical resources}} {\bf{into}} {\emph{goods}}, {\emph{services}}, and {\emph{ideas}}} \tn % Row Count 10 (+ 3) % Row 12 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{it is especially {\bf{difficult}} to {\bf{measure quality characteristics}} when the product is a{\bf{ service}}} \tn % Row Count 13 (+ 3) % Row 13 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{The {\bf{transformation}} process occurs in {\bf{all organizations}}, regardless of product} \tn % Row Count 15 (+ 2) % Row 14 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Why do the {\bf{products of service providers}} tend to be more {\bf{customized}} than those of manufacturers {\bf{differing customers}} have {\bf{differing needs}}*} \tn % Row Count 19 (+ 4) % Row 15 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{For most organizations, the ultimate objective is for {\bf{produced outputs}} wich are {\bf{worth more}} than the {\bf{costs of input}}} \tn % Row Count 22 (+ 3) % Row 16 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Money, employees, time, and equipment represent an airline's inputs to the {\bf{transformation process}}} \tn % Row Count 25 (+ 3) % Row 17 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{A planning system that schedules the precise quantity of materials needed for production is called {\bf{material-requirements planning}}} \tn % Row Count 28 (+ 3) % Row 18 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{If an employee is associated with producing goods, services, and ideas that{\bf{ satisfy the needs of customers}}, then she works with {\bf{operations}}} \tn % Row Count 31 (+ 3) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 4 (cont)}} \tn % Row 19 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Quality}} is a critical element of operations management} \tn % Row Count 2 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 3}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Forecasting}} is most closely associated with {\bf{planning}}} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{The development of a {\bf{performance-appraisal system}} is primarily the concern of {\bf{HR management}}} \tn % Row Count 4 (+ 2) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Decisions regarding adding new products, acquiring companies, and moving into foreign markets would most typically be made by {\bf{top management}}} \tn % Row Count 7 (+ 3) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Selecting the best}} option in the decision-making process is often {\bf{subjective}}} \tn % Row Count 9 (+ 2) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Having {\bf{good HR skills}} means that a manager is able to {\bf{work with others}}} \tn % Row Count 11 (+ 2) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Management}} is a process of coordinating resources to achieve objectives} \tn % Row Count 13 (+ 2) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Organizations {\bf{need}}{\emph{ adequate supplies}} of all types of {\emph{resources}} and {\emph{coordinate their use}} carefully to {\bf{achieve}} their objectives} \tn % Row Count 16 (+ 3) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{When {\bf{assessing}} the{\bf{ appropriateness}} of a {\bf{decision}} option, managers should {\bf{consider its impact}} on the organization as a whole} \tn % Row Count 19 (+ 3) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{All of the following {\bf{steps}} are a part of the {\bf{decision-making process}} {\emph{except}} {\bf{delegating}} the decision} \tn % Row Count 22 (+ 3) % Row 9 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Upward communication}} conveys {\bf{progress}} reports and {\bf{complaints}}} \tn % Row Count 24 (+ 2) % Row 10 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Task force is a{\bf{ temporary}} group of employees, usually{\bf{ chosen for}} their expertise, responsible for bringing out a {\bf{specific change}}} \tn % Row Count 27 (+ 3) % Row 11 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{If Juan's manager gives him an assignment without providing Juan with the resources to complete the assignment, Juan's manager is exhibiting improper {\bf{ delegation of authority}}} \tn % Row Count 31 (+ 4) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 3 (cont)}} \tn % Row 12 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{ Gossip}}is {\bf{not}} typically part of {\emph{downward communication}}} \tn % Row Count 2 (+ 2) % Row 13 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Organizational cultures that {\bf{lack positive values}} may result in {\bf{unproductive}} and {\bf{indifferent}} employees} \tn % Row Count 5 (+ 3) % Row 14 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Joe is a copywriter in his company's marketing department. The copy for an ad placed in Time magazine for his company {\bf{misspelled}} the company's name. The {\bf{marketing}} {\bf{v}}ice {\bf{p}}resident is {\bf{ultimately responsible}} for the {\bf{mistake}}} \tn % Row Count 10 (+ 5) % Row 15 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{The rationale for {\bf{job specialization}} is that it is more {\bf{efficient}}} \tn % Row Count 12 (+ 2) % Row 16 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Downward communication}} {\bf{conveys}} {\emph{explanations}} of {\emph{decisions}} and {\emph{orders}}} \tn % Row Count 14 (+ 2) % Row 17 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Quest Star}} It {\bf{flattened}} its layers of {\bf{management}}, structurally, to help it become {\bf{more competitive}} with Japanese firms} \tn % Row Count 17 (+ 3) % Row 18 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Adam Smith}} illustrated improvements in efficiency through the application of {\bf{specialization}}} \tn % Row Count 19 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 6}} \tn % Row 0 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Allowing one employee to work from different starting times and end times, but with the same {\bf{core hours}} is called {\bf{job sharing}}} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{According to {\bf{McGregor's Theory X}}, most workers must be {\bf{coerced}} to work.} \tn % Row Count 5 (+ 2) % Row 2 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{The birth of the {\bf{study of human relations}} can be traced to time and motion studies conducted by {\bf{Frederick W. Taylor }}and{\bf{ Frank and Lillian Gilbreth}}.} \tn % Row Count 9 (+ 4) % Row 3 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\emph{Achievement, recognition, involvement, responsibility,}} and {\emph{advancement}} are all examples of {\bf{Herzberg's motivational factors}}} \tn % Row Count 12 (+ 3) % Row 4 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{rederick Taylor and other {\bf{early twentieth-century management theorists}} believed {\bf{financial incentives}} would {\bf{motivate}} employees to work hard} \tn % Row Count 15 (+ 3) % Row 5 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{A {\bf{compressed workweek}} is a four-day or {\emph{shorter period}} in which employees {\bf{work 40 hours}}} \tn % Row Count 17 (+ 2) % Row 6 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Theories X and Y}} are most closely associated with {\bf{Douglas McGregor}}} \tn % Row Count 19 (+ 2) % Row 7 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{According to {\bf{Herzberg's two-factor theory}}, all of the following represent hygiene factors except responsibility} \tn % Row Count 22 (+ 3) % Row 8 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{If a department store contest promises that the employee with the highest sales will be {\bf{treated to dinner}} by the store manager, the store is helping its employees {\bf{esteem}}} \tn % Row Count 26 (+ 4) % Row 9 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{All of the following are {\bf{morale boosters}} except hygiene} \tn % Row Count 28 (+ 2) % Row 10 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{When explaining employee motivation through {\bf{Herzberg's two-factor theory}}, all of the following represent motivational factors except wages} \tn % Row Count 31 (+ 3) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{3.833cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Quiz: 6 (cont)}} \tn % Row 11 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Through {\bf{rewarding good performance}} {\bf{Eagle Pharmaceutical motivate}} its employees to perform} \tn % Row Count 2 (+ 2) % Row 12 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{the {\bf{Hawthorne studies}} revealed That {\bf{managers who understand}} the needs, beliefs, and expectations of people will have the greatest success motivating workers} \tn % Row Count 6 (+ 4) % Row 13 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{{\bf{Human relations}} is important in business primarily because it affects worker morale and productivity} \tn % Row Count 9 (+ 3) % Row 14 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{{\bf{Correct Job enlargement adds tasks to a job}} instead of treating each task as a separate job} \tn % Row Count 11 (+ 2) % Row 15 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{According to Maslow, an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill the {\bf{ Security need}}} \tn % Row Count 15 (+ 4) % Row 16 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{Allowing some employees to work at {\bf{home part-time}} is a flexible scheduling strategy} \tn % Row Count 17 (+ 2) % Row 17 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{The person primarily associated with{\bf{ Theory Z}} is {\bf{William Ouchi}}} \tn % Row Count 19 (+ 2) % Row 18 \SetRowColor{white} \mymulticolumn{1}{x{3.833cm}}{A work system that allows employees to {\bf{choose their starting and ending}} times as long as they are at work during a specified {\bf{core period}} is {\bf{flextime}}} \tn % Row Count 23 (+ 4) % Row 19 \SetRowColor{LightBackground} \mymulticolumn{1}{x{3.833cm}}{Who {\bf{ranked people's five basic needs}} in order of importance {\bf{Abraham Maslow}}} \tn % Row Count 25 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} % That's all folks \end{multicols*} \end{document}