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% Document Info
\author{nataly1212}
\pdfinfo{
  /Title (nursing-skills-unit-7.pdf)
  /Creator (Cheatography)
  /Author (nataly1212)
  /Subject (Nursing Skills: Unit 7 Cheat Sheet)
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\noindent
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        \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}}
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    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{Nursing Skills: Unit 7 Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{nataly1212} via \textcolor{DarkBackground}{\uline{cheatography.com/55023/cs/17117/}}}
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  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}nataly1212 \\
  \uline{cheatography.com/nataly1212} \\
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  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Published 24th September, 2018.\\
   Updated 25th September, 2018.\\
   Page {\thepage} of \pageref{LastPage}.
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  Measure your website readability!\\
  www.readability-score.com
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Introduction}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{Communication- two-way process in which we share information  \newline % Row Count 2 (+ 2)
Communicate orally, in writing, \& through body language  \newline % Row Count 4 (+ 2)
Will need to receive \& send information about your:  \newline % Row Count 6 (+ 2)
{\emph{Observations \& care of patients}}  \newline % Row Count 7 (+ 1)
{\emph{Interactions with patients \& visitors}} \newline % Row Count 8 (+ 1)
{\emph{Patients' feelings, problems, and complaints}}  \newline % Row Count 9 (+ 1)
Sent through communication process% Row Count 10 (+ 1)
} \tn 
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Elements of Communication}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{Understanding the elements of communication will help you communicate effectively \newline % Row Count 2 (+ 2)
Each message has 4 parts:  \newline % Row Count 3 (+ 1)
{\emph{Sender}} \newline % Row Count 4 (+ 1)
{\emph{Message}} \newline % Row Count 5 (+ 1)
{\emph{Receiver}} \newline % Row Count 6 (+ 1)
{\emph{Feedback}}% Row Count 7 (+ 1)
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Answering The Telephone}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{If you answer the telephone: \newline % Row Count 1 (+ 1)
{\emph{Smile!}} \newline % Row Count 2 (+ 1)
{\emph{Identify nursing unit}} \newline % Row Count 3 (+ 1)
{\emph{Identify yourself \& position}} \newline % Row Count 4 (+ 1)
{\emph{Ask the caller's home \& information needed}} \newline % Row Count 5 (+ 1)
{\emph{If unavailable, take a message \& the following information:}} \newline % Row Count 7 (+ 2)
{\bf{Date \& time of call}} \newline % Row Count 8 (+ 1)
{\bf{Caller's name \& telephone \#}} \newline % Row Count 9 (+ 1)
{\bf{Message}} \newline % Row Count 10 (+ 1)
{\bf{Your Signature}}% Row Count 11 (+ 1)
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Written Communication Among Staff Members}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{{\bf{Memo}} \newline % Row Count 1 (+ 1)
{\emph{Changes in policies or produces}} \newline % Row Count 2 (+ 1)
{\emph{Upcoming meetings \& staff developments programs}} \newline % Row Count 3 (+ 1)
{\emph{Admission of new patients}} \newline % Row Count 4 (+ 1)
{\emph{Promotions of staff members}} \newline % Row Count 5 (+ 1)
{\bf{Manuals}} \newline % Row Count 6 (+ 1)
{\emph{Employee Personnel Handbook- Describes all personnel policies \& benefits}} \newline % Row Count 8 (+ 2)
{\emph{Safety \& Disaster Manual- Gives directions all actions to take in case of fire or other disasters}}% Row Count 10 (+ 2)
} \tn 
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\par\addvspace{1.3em}

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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Cummicating with Patients Who Have Special Needs}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{May have: \newline % Row Count 1 (+ 1)
{\emph{Have hearing impairment}} \newline % Row Count 2 (+ 1)
{\emph{Have a vision impairment}} \newline % Row Count 3 (+ 1)
{\emph{Have aphasia}} \newline % Row Count 4 (+ 1)
{\emph{Be confused or disoriented}} \newline % Row Count 5 (+ 1)
{\emph{Be from a culture different}}% Row Count 6 (+ 1)
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Verbal Communication}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{Uses words \newline % Row Count 1 (+ 1)
May be spoken or written  \newline % Row Count 2 (+ 1)
Choose words carefully so message is clear  \newline % Row Count 3 (+ 1)
Avoid using slang \newline % Row Count 4 (+ 1)
Use words that the receiver is familiar with  \newline % Row Count 5 (+ 1)
Paraphrasing- an effective method of showing that you understand what the speaker has said% Row Count 7 (+ 2)
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Key Terms}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{{\bf{Aphasia}}- language impairments; loss of ability to comprehend or procedure language normally \newline % Row Count 2 (+ 2)
{\bf{Body Language}}- use of facial expression, body positions, and vocal inflections to covey a message  \newline % Row Count 5 (+ 3)
{\bf{Braille}}- method of communication used by persons with visual impairments, who use fingertips to feel a series of raised dots represented letters \& numbers  \newline % Row Count 9 (+ 4)
{\bf{Communication}}- exchange of messages  \newline % Row Count 10 (+ 1)
{\bf{Disorientation}}- loss of recognition of time, place, or people \newline % Row Count 12 (+ 2)
{\bf{Ethnic}}- relating to customs, language, \& traditions of specific groups of people. \newline % Row Count 14 (+ 2)
{\bf{Feedback}}- confirmation that a message was received as intended \newline % Row Count 16 (+ 2)
{\bf{Interpreter}}- a communication professional who mediates between speakers of different languages. \newline % Row Count 18 (+ 2)
{\bf{Memo}}- brief, written communication to relay information  \newline % Row Count 20 (+ 2)
{\bf{Message}}- the information the sender wants to communicate. \newline % Row Count 22 (+ 2)
{\bf{Nonverbal Communication}}-  communication transmitted without spoken words, such as by facial expressions \& body language  \newline % Row Count 25 (+ 3)
{\bf{Paraphrasing}}- providing communication feedback by restating one's understanding what was said \newline % Row Count 27 (+ 2)
{\bf{Receiver}}- person for whom a communication is intended  \newline % Row Count 29 (+ 2)
{\bf{Sender}}- the person who originates a communication is intended  \newline % Row Count 31 (+ 2)
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Key Terms (cont)}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{{\bf{Sign Language}}- communication for persons with hearing impairment; uses gestures and forms made with the fingers \& hands  \newline % Row Count 3 (+ 3)
{\bf{Staff Development}}- process used to educate staff in health care facilities \newline % Row Count 5 (+ 2)
{\bf{Symbols}}- signs, pictures, or other characters used to communicate  \newline % Row Count 7 (+ 2)
{\bf{Verbal Communication}}- transmitting messages using words% Row Count 9 (+ 2)
} \tn 
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Staff Developments}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{An educational Process  \newline % Row Count 1 (+ 1)
Might be to inform staff of: \newline % Row Count 2 (+ 1)
{\emph{New rules \& regulations}} \newline % Row Count 3 (+ 1)
{\emph{New produres, techiques, \& information}} \newline % Row Count 4 (+ 1)
{\emph{Recent research findings}} \newline % Row Count 5 (+ 1)
{\emph{How to use new equipment}}% Row Count 6 (+ 1)
} \tn 
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\begin{tabularx}{8.4cm}{X}
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Nonverbal Communication}}  \tn
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\mymulticolumn{1}{x{8.4cm}}{A message that is sent through the use of one's body \newline % Row Count 2 (+ 2)
Called body language  \newline % Row Count 3 (+ 1)
Send even stronger signals  \newline % Row Count 4 (+ 1)
Eye Contract \newline % Row Count 5 (+ 1)
{\emph{Makes the biggest impression}} \newline % Row Count 6 (+ 1)
{\emph{Creates positive (+) atmosphere}} \newline % Row Count 7 (+ 1)
{\emph{Remember cultural differences}} \newline % Row Count 8 (+ 1)
Other Types \newline % Row Count 9 (+ 1)
{\emph{Posture}} \newline % Row Count 10 (+ 1)
{\emph{Activity Level}} \newline % Row Count 11 (+ 1)
{\emph{Facial Expressions}} \newline % Row Count 12 (+ 1)
{\emph{Hand \& Body Movements}} \newline % Row Count 13 (+ 1)
{\emph{Overall Appearance}} \newline % Row Count 14 (+ 1)
{\emph{Body Position}}% Row Count 15 (+ 1)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
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\par\addvspace{1.3em}


% That's all folks
\end{multicols*}

\end{document}