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\author{meeraqt (meeraqt)}
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  /Title (it-change-management.pdf)
  /Creator (Cheatography)
  /Author (meeraqt (meeraqt))
  /Subject (IT Change management Cheat Sheet)
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    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{IT Change management Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{meeraqt (meeraqt)} via \textcolor{DarkBackground}{\uline{cheatography.com/20937/cs/3790/}}}
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  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}meeraqt (meeraqt) \\
  \uline{cheatography.com/meeraqt} \\
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  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Published 31st March, 2015.\\
   Updated 12th May, 2016.\\
   Page {\thepage} of \pageref{LastPage}.
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  Measure your website readability!\\
  www.readability-score.com
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\begin{multicols*}{4}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Change Type}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Standard Changes}} are approved by the team leader. There is no lead time for standard changes. There is no requirement to wait for Change Management Approval} \tn 
% Row Count 4 (+ 4)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Minor Changes}} are to be submitted at least 3 working days before implementation date. Must receive final Change Management Approval prior to the start time of the Change window.} \tn 
% Row Count 8 (+ 4)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Significant Changes}} to be submitted by 15:00 hrs Monday for that week's CAB Meeting. Change can only proceed after the change has been presented and approved in the CAB meeting} \tn 
% Row Count 12 (+ 4)
% Row 3
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Major Changes}} requires a minimum 30 days prior to implementation.} \tn 
% Row Count 14 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Change Plan Check list}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{ Short Description }} - Summary details about the change plan  \newline % Row Count 2 (+ 2)
\#{\bf{ Description }} -  \newline % Row Count 3 (+ 1)
                                \textgreater{}\textgreater{} Change Details  \newline % Row Count 5 (+ 2)
                                \textgreater{}\textgreater{} Reason for the change  \newline % Row Count 7 (+ 2)
                                \textgreater{}\textgreater{} Business Approval(if any) \newline % Row Count 9 (+ 2)
                                \textgreater{}\textgreater{} Service affected by the change (Configuration item/s) \newline % Row Count 11 (+ 2)
                                \textgreater{}\textgreater{} Consequences if the change is not implemented \newline % Row Count 13 (+ 2)
                                \textgreater{}\textgreater{} Benefits  \newline % Row Count 14 (+ 1)
                                \textgreater{}\textgreater{} Implementer contact details \newline % Row Count 16 (+ 2)
                                \textgreater{}\textgreater{} Third party Contact details  \newline % Row Count 18 (+ 2)
                                \textgreater{}\textgreater{} Post  Change testers contact details  \newline % Row Count 20 (+ 2)
\#{\bf{ Implementation plan }}  \newline % Row Count 21 (+ 1)
                                           \textgreater{}\textgreater{} Clear configuration change instruction  \newline % Row Count 23 (+ 2)
                                           \textgreater{}\textgreater{} Communication plan and methods \newline % Row Count 25 (+ 2)
                                           \textgreater{}\textgreater{} Change specific Stakeholder details  \newline % Row Count 27 (+ 2)
\#{\bf{ Pre implementation plan }}  \newline % Row Count 28 (+ 1)
                                           \textgreater{}\textgreater{} Include the test logs  \newline % Row Count 30 (+ 2)
} \tn 
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\vfill
\columnbreak
\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Change Plan Check list (cont)}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{                                           \textgreater{}\textgreater{} Attach the testers sign off  \newline % Row Count 2 (+ 2)
\#{\bf{ Change Window }} \newline % Row Count 3 (+ 1)
                                           \textgreater{}\textgreater{} Define the change window% Row Count 5 (+ 2)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
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\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Change Category Lead Time}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{The minimum lead times for raising changes are as follows: \newline % Row Count 2 (+ 2)
{\bf{Standard	 }} \newline % Row Count 3 (+ 1)
Changes are approved by the team leader. There is no lead time for standard changes. \newline % Row Count 5 (+ 2)
{\bf{Minor}} \newline % Row Count 6 (+ 1)
At least 3 working days \newline % Row Count 7 (+ 1)
{\bf{Significant}} \newline % Row Count 8 (+ 1)
Changes should be submitted by 15:00 Hrs. Monday for that week's CAB Meeting \newline % Row Count 10 (+ 2)
{\bf{Major}} \newline % Row Count 11 (+ 1)
Minimum 30 days prior to implementation.% Row Count 12 (+ 1)
} \tn 
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Approval Workflow}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{ Minor }} - Technical Peer Review -\textgreater{} Team Leader Approval -\textgreater{} Change manager  \newline % Row Count 2 (+ 2)
\#{\bf{ Significant }} - Technical Peer review -\textgreater{} Team Leader Approval -\textgreater{} Change Manager -\textgreater{} CAB approval  \newline % Row Count 5 (+ 3)
\#{\bf{ Major }} - Technical Peer Review -\textgreater{} Team Leader Approval -\textgreater{} Change Manager -\textgreater{} Senior Management -\textgreater{} CAB Approval% Row Count 8 (+ 3)
} \tn 
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\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Change Matrix Calculator}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Emergency}} - Break-fix changes to restore disrupted services. If not implemented 					immediately customer productivity is severely impacted.} \tn 
% Row Count 3 (+ 3)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Urgent}}: 	Required within 1 working day if the change is not implemented, business productivity is significantly impaired. May be a requirement to meet operational, financial, legal, and statutory or government requirements. Urgent Changes require Department Manager approval to justify the urgency.} \tn 
% Row Count 10 (+ 7)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{High}}:	Required within the next 5 working days if the change is not implemented, business productivity will be impaired.} \tn 
% Row Count 13 (+ 3)
% Row 3
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Medium}}:	Required within the next 10 working days No current effect on business productivity or impact on the customer but possible future impact if change is not carried} \tn 
% Row Count 17 (+ 4)
% Row 4
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{Low}}:	Can wait 2 weeks or more No impact on customer service, financial, security or legal requirements; or currently a sufficient workaround exists or release is pending} \tn 
% Row Count 21 (+ 4)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
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\begin{tabularx}{3.833cm}{X}
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\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Post Change Review}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{All changes must be reviewed for their success against the following criteria: \seqsplit{\#Objectives/expectations} were met \newline % Row Count 3 (+ 3)
\#No unexpected, undesirable side-effects \newline % Row Count 4 (+ 1)
\#Resources used to implement the change were as planned \newline % Row Count 6 (+ 2)
\#User requirements have been met. \newline % Row Count 7 (+ 1)
A formal PCR will be conducted for changes which meet one of the following criteria:  \newline % Row Count 9 (+ 2)
\#Failed changes or backed out changes \newline % Row Count 10 (+ 1)
\#Changes which cause incidents \newline % Row Count 11 (+ 1)
\#Major changes \newline % Row Count 12 (+ 1)
PCR requested by SAI Global IT Management. \newline % Row Count 13 (+ 1)
The PCR meeting is scheduled and chaired by the Change Manager. \newline % Row Count 15 (+ 2)
Corrective actions are derived from this meeting and the Change Manager is responsible for follow up of the actions.% Row Count 18 (+ 3)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
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\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Closure}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{\#{\bf{ Closure }} - All change request to be closed with the appropriate closure code within 24 hours after the scheduled change window. \newline % Row Count 3 (+ 3)
\#{\bf{Failed Change}} - Post Change Review form must be completed for every failed change requests. If a change either caused an incident and is immediately identified as such or later problem management conducts an analysis and identifies the root cause then the related change record needs to have its appropriate status or outcome , changed to "failed" and a decision made as to how to best proceed% Row Count 11 (+ 8)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
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\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Scope of the Change Management}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{{\bf{ In Scope }} \newline % Row Count 1 (+ 1)
Any  addition,  deletion  or  amendment  to  hardware,  software  or  infrastructure  within  the \newline % Row Count 3 (+ 2)
Production Environment. \newline % Row Count 4 (+ 1)
•	Include UAT or DEV environments that may impact Production \newline % Row Count 6 (+ 2)
•	Changes to business applications as agreed between Change Management and the Divisions \newline % Row Count 8 (+ 2)
•	New network appliances and  servers installed on the production network for testing and piloting purposes \newline % Row Count 11 (+ 3)
•	Emergency break fix changes \newline % Row Count 12 (+ 1)
•	Changes made to DR systems \newline % Row Count 13 (+ 1)
\seqsplit{•	Commissioning/decommissioning}  of   Severs   and   Network   appliance's   in   non-production environments. \newline % Row Count 16 (+ 3)
{\bf{ Out of Scope }} \newline % Row Count 17 (+ 1)
This Policy does not apply to: \newline % Row Count 18 (+ 1)
•	Changes made by a third party to equipment/applications within their network or control (services provided by external vendors) \newline % Row Count 21 (+ 3)
•	Changes made to individual desktops \newline % Row Count 22 (+ 1)
•	Application and OS changes made to non-production environments e.g. Test and Development environments. \newline % Row Count 25 (+ 3)
•	Service Request changes supported by 1st level support and Desktop Support% Row Count 27 (+ 2)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Unauthorised Change}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Any addition, deletion or amendment to hardware, software  or  infrastructure  within  the  SAI  Global production environment that does not have Change \newline % Row Count 4 (+ 4)
Management   approval   will  be classified as an unauthorized change. \newline % Row Count 6 (+ 2)
In the event of an unauthorized change: \newline % Row Count 7 (+ 1)
The change implementer will be asked to present the facts of the change to the Change Manager and his/her Team Leader/Manager. \newline % Row Count 10 (+ 3)
Where appropriate, disciplinary action may be undertaken by SAI Global Management in consideration of the circumstances and magnitude of the change. In extreme cases such actions may result in termination of employment.% Row Count 15 (+ 5)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{CAB}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{The CAB meets every {\bf{Wednesday at 14:00 AEST/AEDT}} to review and approve Significant and Major changes. \newline % Row Count 3 (+ 3)
All changes should be submitted by {\bf{15:00 Hrs on Monday}} for that week's CAB presentation.  \newline % Row Count 5 (+ 2)
The Change Manager circulates a CAB agenda to all CAB members at {\bf{10:00 am every Tuesday}}. CAB members are expected to review all changes on the agenda prior to attending the meeting and raise any major issues before the meeting. This enables the Change Manager and Change Initiator to address any extra detail required before the meeting so that the change does not have to wait a further week for authorization. \newline % Row Count 14 (+ 9)
The Change Initiator or Requester needs to present the change to the CAB. \newline % Row Count 16 (+ 2)
Changes that do not have representation at the CAB meeting will be put on hold and will be reviewed only at the next CAB meeting unless a valid reason is provided. In such an event an Emergency Change Advisory Board (ECAB) will be convened to review and approve the change. \newline % Row Count 22 (+ 6)
All changes presented at the CAB must have a risk assessment done which should be a part of the CAB Agenda. The risk assessment will be done by the Change Manager in consultation with the necessary stakeholders.% Row Count 27 (+ 5)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Change Management Escalation Matrix}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Primary Contact : {\bf{Kalai Meeran - 0467 493 931}}} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Secondary Contact : {\bf{ Namal Perara - 0459 037 930}}} \tn 
% Row Count 3 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Emergency Change}}  \tn
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{The Emergency Change Advisory Board (ECAB) reviews and approves Significant Emergency changes. The ECAB will be convened by the Change Manager at his/her discretion. \newline % Row Count 4 (+ 4)
The makeup of the ECAB and the approval process depends upon the change being reviewed. Approval may be obtained through the following, \newline % Row Count 7 (+ 3)
A formal ECAB meeting \newline % Row Count 8 (+ 1)
The Change Manager meeting with all relevant stake holders and obtaining approval \newline % Row Count 10 (+ 2)
The Change Manager calling all the relevant stakeholders to obtain approval. \newline % Row Count 12 (+ 2)
An ECAB may consists of \newline % Row Count 13 (+ 1)
IT\&T Senior Managers \newline % Row Count 14 (+ 1)
IT\&T Technical Team Leaders/Managers \newline % Row Count 15 (+ 1)
Change Manager% Row Count 16 (+ 1)
} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}


% That's all folks
\end{multicols*}

\end{document}