\documentclass[10pt,a4paper]{article}

% Packages
\usepackage{fancyhdr}           % For header and footer
\usepackage{multicol}           % Allows multicols in tables
\usepackage{tabularx}           % Intelligent column widths
\usepackage{tabulary}           % Used in header and footer
\usepackage{hhline}             % Border under tables
\usepackage{graphicx}           % For images
\usepackage{xcolor}             % For hex colours
%\usepackage[utf8x]{inputenc}    % For unicode character support
\usepackage[T1]{fontenc}        % Without this we get weird character replacements
\usepackage{colortbl}           % For coloured tables
\usepackage{setspace}           % For line height
\usepackage{lastpage}           % Needed for total page number
\usepackage{seqsplit}           % Splits long words.
%\usepackage{opensans}          % Can't make this work so far. Shame. Would be lovely.
\usepackage[normalem]{ulem}     % For underlining links
% Most of the following are not required for the majority
% of cheat sheets but are needed for some symbol support.
\usepackage{amsmath}            % Symbols
\usepackage{MnSymbol}           % Symbols
\usepackage{wasysym}            % Symbols
%\usepackage[english,german,french,spanish,italian]{babel}              % Languages

% Document Info
\author{Josh Hill}
\pdfinfo{
  /Title (travisa-first-class-phone-steps.pdf)
  /Creator (Cheatography)
  /Author (Josh Hill)
  /Subject (Travisa First Class Phone Steps Cheat Sheet)
}

% Lengths and widths
\addtolength{\textwidth}{6cm}
\addtolength{\textheight}{-1cm}
\addtolength{\hoffset}{-3cm}
\addtolength{\voffset}{-2cm}
\setlength{\tabcolsep}{0.2cm} % Space between columns
\setlength{\headsep}{-12pt} % Reduce space between header and content
\setlength{\headheight}{85pt} % If less, LaTeX automatically increases it
\renewcommand{\footrulewidth}{0pt} % Remove footer line
\renewcommand{\headrulewidth}{0pt} % Remove header line
\renewcommand{\seqinsert}{\ifmmode\allowbreak\else\-\fi} % Hyphens in seqsplit
% This two commands together give roughly
% the right line height in the tables
\renewcommand{\arraystretch}{1.3}
\onehalfspacing

% Commands
\newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour
\newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols
\newcolumntype{x}[1]{>{\raggedright}p{#1}} % New column types for ragged-right paragraph columns
\newcommand{\tn}{\tabularnewline} % Required as custom column type in use

% Font and Colours
\definecolor{HeadBackground}{HTML}{333333}
\definecolor{FootBackground}{HTML}{666666}
\definecolor{TextColor}{HTML}{333333}
\definecolor{DarkBackground}{HTML}{A30D1C}
\definecolor{LightBackground}{HTML}{FCF7F7}
\renewcommand{\familydefault}{\sfdefault}
\color{TextColor}

% Header and Footer
\pagestyle{fancy}
\fancyhead{} % Set header to blank
\fancyfoot{} % Set footer to blank
\fancyhead[L]{
\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{C}
    \SetRowColor{DarkBackground}
    \vspace{-7pt}
    {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent
        \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}}
    }
\end{tabulary}
\columnbreak
\begin{tabulary}{11cm}{L}
    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{Travisa First Class Phone Steps Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{Josh Hill} via \textcolor{DarkBackground}{\uline{cheatography.com/24774/cs/6240/}}}
\end{tabulary}
\end{multicols}}

\fancyfoot[L]{ \footnotesize
\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{LL}
  \SetRowColor{FootBackground}
  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}Josh Hill \\
  \uline{cheatography.com/josh-hill} \\
  \end{tabulary}
\vfill
\columnbreak
\begin{tabulary}{5.8cm}{L}
  \SetRowColor{FootBackground}
  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Published 2nd December, 2015.\\
   Updated 10th May, 2016.\\
   Page {\thepage} of \pageref{LastPage}.
\end{tabulary}
\vfill
\columnbreak
\begin{tabulary}{5.8cm}{L}
  \SetRowColor{FootBackground}
  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}}  \\
  \SetRowColor{white}
  \vspace{-5pt}
  %\includegraphics[width=48px,height=48px]{dave.jpeg}
  Measure your website readability!\\
  www.readability-score.com
\end{tabulary}
\end{multicols}}




\begin{document}
\raggedright
\raggedcolumns

% Set font size to small. Switch to any value
% from this page to resize cheat sheet text:
% www.emerson.emory.edu/services/latex/latex_169.html
\footnotesize % Small font.

\begin{multicols*}{3}

\begin{tabularx}{5.377cm}{x{2.4885 cm} x{2.4885 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Travisa First Class Greetings/Salutation}}  \tn
% Row 0
\SetRowColor{LightBackground}
GREETING & CLOSING \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
Thank you for calling Travisa First Class, This is \_\_\_\_\_\_\_, How may I help you? & Goodbye, Thank you again for calling Travisa First Class. \tn 
% Row Count 5 (+ 4)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{5.377cm}}{Be sure to greet with a pleasant tone and patiently listen to the caller.}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{5.377cm}{x{1.8308 cm} x{2.2885 cm} p{0.4577 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{3}{x{5.377cm}}{\bf\textcolor{white}{Travisa First Class Overview}}  \tn
% Row 0
\SetRowColor{LightBackground}
What's Travisa First Class? & Why use Travisa First Class? &  \tn 
% Row Count 2 (+ 2)
% Row 1
\SetRowColor{white}
Concierge Level Service. \seqsplit{(3P's)Personalized} service, Priority orders, Profile management. & Do not detail differences in service unless asked. When asked only detail what FC offers above and that this is the service that offers all of these options plus the already great service Travisa provides. &  \tn 
% Row Count 13 (+ 11)
% Row 2
\SetRowColor{LightBackground}
Offers: FC Case Manager assigned to your case. Document preparation \seqsplit{review/assistance}. Robust profile to make ordering detailed to you. Preferential processing, opened first, filed with Consulates first and collected first. & Stress the value of the Case Manager who handles from beginning to end of their case and the expert handling of their documents with review and preparation. &  \tn 
% Row Count 27 (+ 14)
% Row 3
\SetRowColor{white}
Only quote price of a membership requested \seqsplit{orders(\$299.00)}, Explain fees can be more if client uses GSOF. & The First Class Profile as they use it will help us be more intuitive and personalized to you. Making the service more complete and easier to use with every request. &  \tn 
% Row Count 36 (+ 9)
\hhline{>{\arrayrulecolor{DarkBackground}}---}
\SetRowColor{LightBackground}
\mymulticolumn{3}{x{5.377cm}}{Be sure to sound confident and in control yet still with a pleasant tone and patiently listen to the caller.}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}---}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{5.377cm}{x{2.4885 cm} x{2.4885 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Travisa First Class Do's/Dont's}}  \tn
% Row 0
\SetRowColor{LightBackground}
Do! & Don't! \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
Be patient when explainig the process. It's alot that people miss and sometimes is the difference in how the case ineveitably is handled. & Sound rushed, impatient or nervous. You are a seasoned expert, sound like it. \tn 
% Row Count 8 (+ 7)
% Row 2
\SetRowColor{LightBackground}
When asked for requirements, offer to email to client directly.  (personalized service) & Direct to Travisa.com \tn 
% Row Count 13 (+ 5)
% Row 3
\SetRowColor{white}
When placing on hold, ask if you could place the caller on a brief hold. & Say just one moment, hold on, wait a minute etc. \tn 
% Row Count 17 (+ 4)
% Row 4
\SetRowColor{LightBackground}
If you need additional info to assist client. Ask if we could follow up once we check with consulate, website, or processing location. & Ever say "I don't know." \tn 
% Row Count 24 (+ 7)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{5.377cm}}{Always be professional, courteous, and attentive. Remember we are the highest level of processing offered and what is expected.}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}


% That's all folks
\end{multicols*}

\end{document}