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% Most of the following are not required for the majority
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% Document Info
\author{GianMaj}
\pdfinfo{
  /Title (elli-wallbox-errors.pdf)
  /Creator (Cheatography)
  /Author (GianMaj)
  /Subject (ELLI Wallbox errors Cheat Sheet)
}

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% Header and Footer
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\fancyhead[L]{
\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{C}
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    \vspace{-7pt}
    {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent
        \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}}
    }
\end{tabulary}
\columnbreak
\begin{tabulary}{11cm}{L}
    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{ELLI Wallbox errors Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{GianMaj} via \textcolor{DarkBackground}{\uline{cheatography.com/184209/cs/38394/}}}
\end{tabulary}
\end{multicols}}

\fancyfoot[L]{ \footnotesize
\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{LL}
  \SetRowColor{FootBackground}
  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}GianMaj \\
  \uline{cheatography.com/gianmaj} \\
  \end{tabulary}
\vfill
\columnbreak
\begin{tabulary}{5.8cm}{L}
  \SetRowColor{FootBackground}
  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Not Yet Published.\\
   Updated 28th April, 2023.\\
   Page {\thepage} of \pageref{LastPage}.
\end{tabulary}
\vfill
\columnbreak
\begin{tabulary}{5.8cm}{L}
  \SetRowColor{FootBackground}
  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}}  \\
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  \vspace{-5pt}
  %\includegraphics[width=48px,height=48px]{dave.jpeg}
  Measure your website readability!\\
  www.readability-score.com
\end{tabulary}
\end{multicols}}




\begin{document}
\raggedright
\raggedcolumns

% Set font size to small. Switch to any value
% from this page to resize cheat sheet text:
% www.emerson.emory.edu/services/latex/latex_169.html
\footnotesize % Small font.

\begin{multicols*}{4}

\begin{tabularx}{3.833cm}{p{0.3433 cm} p{0.3433 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Phone Call}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Hello} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Welcome to {\bf{Elli Customer Service}}} \tn 
% Row Count 2 (+ 1)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{( for AUDI customers )} \tn 
% Row Count 3 (+ 1)
% Row 3
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{My name is} \tn 
% Row Count 4 (+ 1)
% Row 4
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{\{\{bb=3\}\}What can I do for you?} \tn 
% Row Count 5 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{For Outgoing Call, choose line {\bf{B2C \& Elli Produkte}} \newline Phone numbers should have {\bf{00}} instead of +}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{x{1.39518 cm} x{1.03122 cm} p{0.6066 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{3}{x{3.833cm}}{\bf\textcolor{white}{Levels}}  \tn
% Row 0
\SetRowColor{LightBackground}
Case Record Type & Product Line & Level \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
6. CIC Charging & ELLI or AUDI & 1st Level \tn 
% Row Count 3 (+ 2)
% Row 2
\SetRowColor{LightBackground}
6. CIC Charging & Any other brand & 2nd Level \tn 
% Row Count 5 (+ 2)
% Row 3
\SetRowColor{white}
3. Technical Support & Any brand &  \tn 
% Row Count 7 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}---}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Wallbox}}  \tn
\SetRowColor{LightBackground}
\mymulticolumn{1}{p{3.833cm}}{\vspace{1px}\centerline{\includegraphics[width=5.1cm]{/web/www.cheatography.com/public/uploads/gianmaj_1682509350_19_Inside the wallbox Exp.png}}} \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{x{1.09856 cm} x{2.33444 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Icon Meaning}}  \tn
% Row 0
\SetRowColor{LightBackground}
{\bf{Icon}} & {\bf{Meaning}} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\{\{fa-refresh\}\} & Have the wallbox switched off at the power supply cabinet. Have the wallbox switched on again for a reboot. \tn 
% Row Count 5 (+ 4)
% Row 2
\SetRowColor{LightBackground}
\{\{fa-car\}\} & If the vehicle is connected to the wallbox,  disconnect it. Do not reconnect until wallbox is idle. \tn 
% Row Count 9 (+ 4)
% Row 3
\SetRowColor{white}
\{\{fa-shower\}\} & Inspect the charging cable and the connector for dirt or damage. \tn 
% Row Count 12 (+ 3)
% Row 4
\SetRowColor{LightBackground}
\{\{bb=3\}\}\{\{fa-gear\}\} & \{\{bb=3\}\}"Settings" \tn 
% Row Count 14 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{B, G, R, Y stand for {\bf{B}}lue, {\bf{G}}reen, {\bf{R}}ed, {\bf{Y}}ellow. \newline  \newline UPPERCASE = STEADY \newline lowercase = blinking \newline  \newline They refer to LEDs {\bf{left to right}} \newline ( wallbox, vehicle, home system, RFID )}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{p{0.55293 cm} x{0.81623 cm} p{0.5266 cm} p{0.73724 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{4}{x{3.833cm}}{\bf\textcolor{white}{HMI States}}  \tn
% Row 0
\SetRowColor{LightBackground}
\{\{bb=1\}\}\{\{width=30\}\} {\bf{HMI}} & \{\{bb=1\}\}{\bf{-\textgreater{}}} Solution & \{\{bb=1\}\}\{\{width=10\}\} State & \{\{bb=1\}\}Notes \tn 
% Row Count 4 (+ 4)
% Row 1
\SetRowColor{white}
\{\{border=1\}\}* * * * & \{\{border=1\}\}\{\{fa-refresh\}\} + HMI cable & \{\{fa-close\}\} &  \tn 
% Row Count 8 (+ 4)
% Row 2
\SetRowColor{LightBackground}
\{\{border=1\}\}b * * * & \{\{border=1\}\}Starting & \{\{fa-check\}\} &  \tn 
% Row Count 11 (+ 3)
% Row 3
\SetRowColor{white}
\{\{border=1\}\}b * * * & \{\{border=1\}\} Stuck. Critical. & \{\{fa-close\}\} & May be replaced with 2 min videoproof \tn 
% Row Count 15 (+ 4)
% Row 4
\SetRowColor{LightBackground}
\{\{border=1\}\}B * * * & \{\{border=1\}\}{\bf{-\textgreater{}}} Hotspot Config. & \{\{fa-close\}\} &  \tn 
% Row Count 18 (+ 3)
% Row 5
\SetRowColor{white}
\{\{border=1\}\}G * * * & \{\{border=1\}\}Ready & \{\{fa-check\}\} &  \tn 
% Row Count 21 (+ 3)
% Row 6
\SetRowColor{LightBackground}
\{\{border=1\}\}G * * * & \{\{border=1\}\} \{\{fa-car\}\} +  \{\{fa-refresh\}\} & \{\{fa-close\}\} & OR Soft Reboot \tn 
% Row Count 25 (+ 4)
% Row 7
\SetRowColor{white}
\{\{border=1\}\}G G * * & \{\{border=1\}\}Auto full OR Pause & \{\{fa-check\}\} &  \tn 
% Row Count 28 (+ 3)
% Row 8
\SetRowColor{LightBackground}
\{\{border=1\}\}G g * * & \{\{border=1\}\}Working & \{\{fa-check\}\} &  \tn 
% Row Count 31 (+ 3)
\end{tabularx}
\par\addvspace{1.3em}

\vfill
\columnbreak
\begin{tabularx}{3.833cm}{p{0.55293 cm} x{0.81623 cm} p{0.5266 cm} p{0.73724 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{4}{x{3.833cm}}{\bf\textcolor{white}{HMI States (cont)}}  \tn
% Row 9
\SetRowColor{LightBackground}
\{\{border=1\}\}g * * * & \{\{border=1\}\}{\bf{-\textgreater{}}} Use OK Card or with no control + \{\{fa-gear\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 6 (+ 6)
% Row 10
\SetRowColor{white}
\{\{border=1\}\}G R * * & \{\{border=1\}\}\{\{fa-car\}\} + \{\{fa-shower\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 10 (+ 4)
% Row 11
\SetRowColor{LightBackground}
\{\{border=1\}\}Y g * * & \{\{border=1\}\}{\bf{-\textgreater{}}} \{\{fa-snowflake-o\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 14 (+ 4)
% Row 12
\SetRowColor{white}
\{\{border=1\}\}Y Y * * & \{\{border=1\}\}Suspended & \{\{fa-check\}\} &  \tn 
% Row Count 17 (+ 3)
% Row 13
\SetRowColor{LightBackground}
\{\{border=1\}\}Y * Y * & \{\{border=1\}\}High Consumption {\bf{-\textgreater{}}} Power Limitation & \{\{fa-check\}\} &  \tn 
% Row Count 22 (+ 5)
% Row 14
\SetRowColor{white}
\{\{border=1\}\}Y Y Y * & \{\{border=1\}\}High Consumption & \{\{fa-close\}\} &  \tn 
% Row Count 25 (+ 3)
% Row 15
\SetRowColor{LightBackground}
\{\{border=1\}\}R * * * & \{\{border=1\}\}{\bf{-\textgreater{}}} \{\{fa-refresh\}\} + HMI cable {\bf{OR}} \{\{fa-car\}\} x 1h & \{\{fa-close\}\} & Manual pdf p.45 \tn 
% Row Count 31 (+ 6)
\end{tabularx}
\par\addvspace{1.3em}

\vfill
\columnbreak
\begin{tabularx}{3.833cm}{p{0.55293 cm} x{0.81623 cm} p{0.5266 cm} p{0.73724 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{4}{x{3.833cm}}{\bf\textcolor{white}{HMI States (cont)}}  \tn
% Row 16
\SetRowColor{LightBackground}
\{\{border=1\}\}R R * * & \{\{border=1\}\}\{\{fa-car\}\} + \{\{fa-refresh\}\} + \{\{fa-shower\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 5 (+ 5)
% Row 17
\SetRowColor{white}
\{\{border=1\}\}r r r r & \{\{border=1\}\}\{\{fa-warning\}\}! {\bf{-\textgreater{}}} \{\{fa-power-off\}\} + \{\{fa-car\}\} + \{\{fa-refresh\}\} & \{\{fa-close\}\} & May be replaced out of warranty \tn 
% Row Count 12 (+ 7)
% Row 18
\SetRowColor{LightBackground}
\{\{border=1\}\}R R R R & \{\{border=1\}\}{\bf{-\textgreater{}}} \{\{fa-refresh\}\} + check COMboard {\bf{OR}} \{\{fa-car\}\} + \{\{fa-refresh\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 20 (+ 8)
% Row 19
\SetRowColor{white}
\{\{border=1\}\}* * Y * & \{\{border=1\}\}{\bf{-\textgreater{}}} check HEMS + Network \{\{fa-gear\}\} + HEMS \{\{fa-gear\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 26 (+ 6)
% Row 20
\SetRowColor{LightBackground}
\{\{border=1\}\}* * R * & \{\{border=1\}\}{\bf{-\textgreater{}}} check DIP switches & \{\{fa-close\}\} & Manual pdf p.32 \tn 
% Row Count 30 (+ 4)
\end{tabularx}
\par\addvspace{1.3em}

\vfill
\columnbreak
\begin{tabularx}{3.833cm}{p{0.55293 cm} x{0.81623 cm} p{0.5266 cm} p{0.73724 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{4}{x{3.833cm}}{\bf\textcolor{white}{HMI States (cont)}}  \tn
% Row 21
\SetRowColor{LightBackground}
\{\{border=1\}\}* * * G & \{\{border=1\}\}Waiting for card & \{\{fa-check\}\} &  \tn 
% Row Count 3 (+ 3)
% Row 22
\SetRowColor{white}
\{\{border=1\}\}* * * g & \{\{border=1\}\}Starting & \{\{fa-check\}\} &  \tn 
% Row Count 6 (+ 3)
% Row 23
\SetRowColor{LightBackground}
\{\{border=1\}\}* * * r & \{\{border=1\}\}Card refused {\bf{-\textgreater{}}} \{\{fa-gear\}\} & \{\{fa-close\}\} &  \tn 
% Row Count 10 (+ 4)
\hhline{>{\arrayrulecolor{DarkBackground}}----}
\SetRowColor{LightBackground}
\mymulticolumn{4}{x{3.833cm}}{\{\{link="https://www.elli.eco/media/pages/downloads/elli-charger-manual/8b448034f9-1677776265/elli\_charger\_manual\_en\_es\_pl\_el\_v1.5.pdf"\}\}Manual link\{\{/link\}\}}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}----}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{3.833cm}}{\bf\textcolor{white}{Escalation (TECH)}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Asset} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Sales Project} \tn 
% Row Count 2 (+ 1)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Case Category Tree} \tn 
% Row Count 3 (+ 1)
% Row 3
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Serial number of the charging station} \tn 
% Row Count 4 (+ 1)
% Row 4
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Installed by} \tn 
% Row Count 5 (+ 1)
% Row 5
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{{\bf{Commissioning Protocol}}  + With measured values + With stamp from electrical contractor} \tn 
% Row Count 7 (+ 2)
% Row 6
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{{\bf{Pictures of the installation (Internal wiring)}}} \tn 
% Row Count 8 (+ 1)
% Row 7
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Location of installation} \tn 
% Row Count 9 (+ 1)
% Row 8
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{HMI Behavior} \tn 
% Row Count 10 (+ 1)
% Row 9
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{What happens when the customer plugs in the cable} \tn 
% Row Count 11 (+ 1)
% Row 10
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Load management} \tn 
% Row Count 12 (+ 1)
% Row 11
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{{\bf{How are the DIP switches set}}} \tn 
% Row Count 13 (+ 1)
% Row 12
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{{\bf{Are CT coils installed and configured?}}} \tn 
% Row Count 14 (+ 1)
% Row 13
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Vehicle model that was loaded} \tn 
% Row Count 15 (+ 1)
% Row 14
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Time period in which the problem occurs} \tn 
% Row Count 16 (+ 1)
% Row 15
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Timestamp to analyze the logs} \tn 
% Row Count 17 (+ 1)
% Row 16
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{WLAN / LTE or LAN?} \tn 
% Row Count 18 (+ 1)
% Row 17
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Configuration Manager Accessible} \tn 
% Row Count 19 (+ 1)
% Row 18
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Connection through which app} \tn 
% Row Count 20 (+ 1)
% Row 19
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{Exact description of the problem and since when did it occur} \tn 
% Row Count 22 (+ 2)
% Row 20
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{3.833cm}}{Information from the backend what is the status of the box} \tn 
% Row Count 24 (+ 2)
% Row 21
\SetRowColor{white}
\mymulticolumn{1}{x{3.833cm}}{{\bf{Video and proof of the problem if possible}}} \tn 
% Row Count 25 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{x{1.57918 cm} x{1.85382 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{MSP: Unable to Unplug}}  \tn
% Row 0
\SetRowColor{LightBackground}
Troubleshoot & Note \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Lock/Unlock Car} \tn 
% Row Count 2 (+ 1)
% Row 2
\SetRowColor{LightBackground}
Soft Reset from Management Console & Only do it if no other cars are charging there \tn 
% Row Count 5 (+ 3)
% Row 3
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Tell to ask Car manufacturer's Customer Service} \tn 
% Row Count 6 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{x{1.44186 cm} x{1.99114 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{MSP: Common Issues}}  \tn
% Row 0
\SetRowColor{LightBackground}
Unable to use Plug and Charge & Check if car is able. Check if Station is able. \tn 
% Row Count 3 (+ 3)
% Row 1
\SetRowColor{white}
QR code not working & Ask to seek help from the Station owner \tn 
% Row Count 5 (+ 2)
% Row 2
\SetRowColor{LightBackground}
Charging not starting & Unplug and retry. Check car settings. \tn 
% Row Count 7 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{p{0.3433 cm} p{0.3433 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{\{\{fa-warning\}\}Asset Not Paired}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{{\bf{Do not work. Make a post with the following:}}} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{ASSET PAIRING PROCESS REQUEST} \tn 
% Row Count 2 (+ 1)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Seriennummer (SN):} \tn 
% Row Count 3 (+ 1)
% Row 3
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Modell:} \tn 
% Row Count 4 (+ 1)
% Row 4
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Dealer Name (Wallbox Buyer):} \tn 
% Row Count 5 (+ 1)
% Row 5
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Order Number:} \tn 
% Row Count 6 (+ 1)
% Row 6
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Order Date:} \tn 
% Row Count 7 (+ 1)
% Row 7
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Delivery Date:} \tn 
% Row Count 8 (+ 1)
% Row 8
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{KVPS No.:} \tn 
% Row Count 9 (+ 1)
% Row 9
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{End Customer/Wallbox User Name:} \tn 
% Row Count 10 (+ 1)
% Row 10
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Elli Customer Number:} \tn 
% Row Count 11 (+ 1)
% Row 11
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Address:} \tn 
% Row Count 12 (+ 1)
% Row 12
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Email Address:} \tn 
% Row Count 13 (+ 1)
% Row 13
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{Date of sale from dealer/electrical retailer to end customer:} \tn 
% Row Count 15 (+ 2)
% Row 14
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{(name of electrical contractor, if applicable)} \tn 
% Row Count 16 (+ 1)
% Row 15
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{\{\{bb=3\}\}{\bf{Send to dealer Dealer Support Queue}}} \tn 
% Row Count 17 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Attach billing documentation.}  \tn 
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{3.833cm}{p{0.3433 cm} p{0.3433 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{3.833cm}}{\bf\textcolor{white}{Spare Part Request}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Create child case. Make a post with:} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{1. Spare Part Requested} \tn 
% Row Count 2 (+ 1)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{2. Is ISP needed?} \tn 
% Row Count 3 (+ 1)
% Row 3
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{3. Shipping address} \tn 
% Row Count 4 (+ 1)
% Row 4
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{4. Free/Against charge} \tn 
% Row Count 5 (+ 1)
% Row 5
\SetRowColor{white}
\mymulticolumn{2}{x{3.833cm}}{5. Additional comment} \tn 
% Row Count 6 (+ 1)
% Row 6
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{3.833cm}}{Send to Replacements \& Spare parts Queue} \tn 
% Row Count 7 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}


% That's all folks
\end{multicols*}

\end{document}