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% Document Info
\author{felynaaa}
\pdfinfo{
  /Title (behat-use-case-pengaduan-layanan.pdf)
  /Creator (Cheatography)
  /Author (felynaaa)
  /Subject (Behat Use Case Pengaduan Layanan Cheat Sheet)
}

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\noindent
\begin{multicols}{3}
\begin{tabulary}{5.8cm}{C}
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    \vspace{-7pt}
    {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent
        \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}}
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\begin{tabulary}{11cm}{L}
    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{Behat Use Case Pengaduan Layanan Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{felynaaa} via \textcolor{DarkBackground}{\uline{cheatography.com/219024/cs/48464/}}}
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\noindent
\begin{multicols}{3}
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  \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}}  \\
  \vspace{-2pt}felynaaa \\
  \uline{cheatography.com/felynaaa} \\
  \end{tabulary}
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  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Not Yet Published.\\
   Updated 24th September, 2026.\\
   Page {\thepage} of \pageref{LastPage}.
\end{tabulary}
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  %\includegraphics[width=48px,height=48px]{dave.jpeg}
  Measure your website readability!\\
  www.readability-score.com
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\end{multicols}}




\begin{document}
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\begin{multicols*}{2}

\begin{tabularx}{8.4cm}{x{3.84 cm} x{4.16 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Command Line (Behat)}}  \tn
% Row 0
\SetRowColor{LightBackground}
-{}-init & Membuat direktori features \tn 
% Row Count 2 (+ 2)
% Row 1
\SetRowColor{white}
-{}-config=behat.yml & Menggunakan file konfigurasi \tn 
% Row Count 4 (+ 2)
% Row 2
\SetRowColor{LightBackground}
-{}-format=html -out=report.html & Membuat laporan format HTML \tn 
% Row Count 6 (+ 2)
% Row 3
\SetRowColor{white}
-{}-expand & Menampilkan detail pengujian \tn 
% Row Count 8 (+ 2)
% Row 4
\SetRowColor{LightBackground}
-{}-tags='@warga' & Menjalankan tes pada tag tertentu \tn 
% Row Count 10 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
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\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{x{4 cm} x{4 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Feature \& Scenario}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Feature: Pengaduan Layanan} \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
\mymulticolumn{2}{x{8.4cm}}{In order to menyampaikan pengaduan} \tn 
% Row Count 2 (+ 1)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{As a WARGA} \tn 
% Row Count 3 (+ 1)
% Row 3
\SetRowColor{white}
\mymulticolumn{2}{x{8.4cm}}{I want to mengirimkan keluhan} \tn 
% Row Count 4 (+ 1)
% Row 4
\SetRowColor{LightBackground}
Scenario: Warga mengirimkan pengaduan layanan baru   Given Warga berada di aplikasi pengaduan   When Warga memilih menu "Lapor Keluhan"   And Warga mengisi Formulir Pengaduan   And Warga mengunggah Dokumen atau foto pendukung   And Warga memilih opsi Mengirim Keluhan Layanan   Then Sistem menampilkan konfirmasi pengaduan berhasil dikirim & Mencakup use case: - Memilih menu "Lapor Keluhan" - Mengisi Formulir Pengaduan - Mengunggah Dokumen/foto pendukung - Mengirim Keluhan Layanan \tn 
% Row Count 21 (+ 17)
% Row 5
\SetRowColor{white}
Scenario: Warga mengecek status keluhan   Given Warga telah mengirimkan keluhan sebelumnya   When Warga memilih opsi mengecek status keluhan   Then Sistem menampilkan status proses keluhan saat ini & Mencakup use case: - Mengecek status keluhan \tn 
% Row Count 31 (+ 10)
\end{tabularx}
\par\addvspace{1.3em}

\vfill
\columnbreak
\begin{tabularx}{8.4cm}{x{4 cm} x{4 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Feature \& Scenario (cont)}}  \tn
% Row 6
\SetRowColor{LightBackground}
Scenario: Petugas meninjau keluhan yang masuk   Given Petugas Pemerintah telah masuk ke sistem   When Petugas memilih menu "Daftar Keluhan"   And Petugas meninjau Keluhan Masyarakat   And Petugas mengecek Kelengkapan Informasi Keluhan masyarakat   Then Sistem menampilkan rincian informasi pengaduan & Mencakup use case: - Memilih menu "Daftar Keluhan" - Meninjau Keluhan Masyarakat - Mengecek Kelengkapan Informasi \tn 
% Row Count 15 (+ 15)
% Row 7
\SetRowColor{white}
Scenario: Petugas meminta kelengkapan informasi   Given Informasi keluhan masyarakat belum lengkap   When Petugas Meminta Detail Informasi kepada Masyarakat   Then Sistem mengirim pemberitahuan permintaan data ke Warga & Mencakup use case: - Meminta Detail Informasi kepada Masyarakat \tn 
% Row Count 26 (+ 11)
% Row 8
\SetRowColor{LightBackground}
Scenario: Petugas memproses dan memperbarui status keluhan   Given Informasi keluhan masyarakat telah lengkap   When Petugas Memproses Keluhan Masyarakat   And Petugas Memperbarui status keluhan   Then Status keluhan berubah menjadi selesai atau diproses & Mencakup use case: - Memproses Keluhan Masyarakat - Memperbarui status keluhan \tn 
% Row Count 39 (+ 13)
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\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{X}
\SetRowColor{DarkBackground}
\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Behat in Two Words}}  \tn
% Row 0
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{Behat mengotomatisasi "acceptance testing" pada Sistem Pengaduan Layanan. Setiap pengujian ditulis menggunakan bahasa sehari-hari dengan sintaks {\bf{Gherkin}}.} \tn 
% Row Count 4 (+ 4)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{Fitur dijelaskan dalam berkas `\textless{}nama\_fitur\textgreater{}.feature` (contoh: \seqsplit{`pengaduan\_warga.feature`).} Sebuah fitur berisi kumpulan pengujian yang disebut {\bf{Scenarios}}.} \tn 
% Row Count 8 (+ 4)
% Row 2
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\mymulticolumn{1}{x{8.4cm}}{Setiap skenario terdiri dari:} \tn 
% Row Count 9 (+ 1)
% Row 3
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\mymulticolumn{1}{x{8.4cm}}{- {\bf{Konteks}} (Given): Kondisi awal atau peran aktor (contoh: WARGA atau Petugas)} \tn 
% Row Count 11 (+ 2)
% Row 4
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{- {\bf{Aksi}} (When): Tindakan yang dilakukan (contoh: mengisi formulir atau memproses keluhan)} \tn 
% Row Count 13 (+ 2)
% Row 5
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{- {\bf{Hasil}} (Then): Hasil akhir yang diharapkan (contoh: status keluhan berhasil diperbarui)} \tn 
% Row Count 15 (+ 2)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
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\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{X}
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\mymulticolumn{1}{x{8.4cm}}{\bf\textcolor{white}{Use Examples}}  \tn
% Row 0
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\mymulticolumn{1}{x{8.4cm}}{Scenario Outline: Memproses keluhan berdasarkan kelengkapan data} \tn 
% Row Count 2 (+ 2)
% Row 1
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{Given Petugas mengecek keluhan dengan kondisi data "\textless{}kelengkapan\textgreater{}"} \tn 
% Row Count 4 (+ 2)
% Row 2
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{When Petugas mengambil tindakan "\textless{}tindakan\textgreater{}"} \tn 
% Row Count 5 (+ 1)
% Row 3
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{Then Status keluhan diperbarui menjadi "\textless{}status\_akhir\textgreater{}"} \tn 
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\mymulticolumn{1}{x{8.4cm}}{Examples:} \tn 
% Row Count 8 (+ 1)
% Row 5
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{|kelengkapan  | tindakan                 | status\_akhir        |} \tn 
% Row Count 10 (+ 2)
% Row 6
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{|Lengkap         | Memproses Keluhan       | Diproses     |} \tn 
% Row Count 12 (+ 2)
% Row 7
\SetRowColor{white}
\mymulticolumn{1}{x{8.4cm}}{|Tidak Lengkap|Meminta Detail Informasi|Menunggu Informasi|} \tn 
% Row Count 14 (+ 2)
% Row 8
\SetRowColor{LightBackground}
\mymulticolumn{1}{x{8.4cm}}{|Selesai|Memperbarui status keluhan|Selesai|} \tn 
% Row Count 15 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}-}
\end{tabularx}
\par\addvspace{1.3em}

\begin{tabularx}{8.4cm}{x{3.76 cm} x{4.24 cm} }
\SetRowColor{DarkBackground}
\mymulticolumn{2}{x{8.4cm}}{\bf\textcolor{white}{Web Apps (Mink)}}  \tn
% Row 0
\SetRowColor{LightBackground}
Navigasi (Surf): & Formulir (Forms): \tn 
% Row Count 1 (+ 1)
% Row 1
\SetRowColor{white}
Saya berada di "/lapor-keluhan" & Saya mengisi "Judul Keluhan" dengan "Lampu Jalan Rusak" \tn 
% Row Count 4 (+ 3)
% Row 2
\SetRowColor{LightBackground}
Saya pergi ke "/daftar-keluhan" & Saya mengunggah berkas "bukti.jpg" ke "Dokumen Pendukung" \tn 
% Row Count 7 (+ 3)
% Row 3
\SetRowColor{white}
Saya menekan tombol "Kirim Keluhan" & Saya memilih "Infrastruktur" dari "Kategori Keluhan" \tn 
% Row Count 10 (+ 3)
% Row 4
\SetRowColor{LightBackground}
Saya memilih tautan "Cek Status" & Saya mengisi "Catatan Petugas" dengan "Meminta Detail Informasi" \tn 
% Row Count 14 (+ 4)
% Row 5
\SetRowColor{white}
 & Saya memilih "Diproses" dari "Status Keluhan" \tn 
% Row Count 17 (+ 3)
% Row 6
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Pengecekan (Assertions):} \tn 
% Row Count 18 (+ 1)
% Row 7
\SetRowColor{white}
\mymulticolumn{2}{x{8.4cm}}{Saya harus melihat "Keluhan berhasil dikirim"} \tn 
% Row Count 19 (+ 1)
% Row 8
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Saya harus berada di halaman "/daftar-keluhan"} \tn 
% Row Count 20 (+ 1)
% Row 9
\SetRowColor{white}
\mymulticolumn{2}{x{8.4cm}}{Field "Status" harus berisi "Diproses"} \tn 
% Row Count 21 (+ 1)
% Row 10
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Saya harus melihat "Meminta Detail Informasi kepada Masyarakat"} \tn 
% Row Count 23 (+ 2)
% Row 11
\SetRowColor{white}
\mymulticolumn{2}{x{8.4cm}}{Saya tidak boleh melihat "Gagal Mengirim"} \tn 
% Row Count 24 (+ 1)
% Row 12
\SetRowColor{LightBackground}
\mymulticolumn{2}{x{8.4cm}}{Tautan "Unggah Dokumen" harus tersedia} \tn 
% Row Count 25 (+ 1)
\hhline{>{\arrayrulecolor{DarkBackground}}--}
\end{tabularx}
\par\addvspace{1.3em}


% That's all folks
\end{multicols*}

\end{document}