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The 7Cs for Effective Communication Cheat Sheet (DRAFT) by [deleted]

This is a draft cheat sheet. It is a work in progress and is not finished yet.


Effective commun­ication is one of the master skills to boost your produc­tivity. A commun­ication is said effective when your message will be received and understood the way you intended. A very helpful guideline to effective commun­ication is given by the 7 C’s.

These seven commun­ication principles provide a checklist for making sure that every kind of commun­ica­tion, such as emails, calls, reports, and presen­tat­ions, is well-c­ons­tructed and straig­htf­orward:
• Clear
• Concise
• Concrete
• Correct
• Consid­erate
• Complete
• Courteous

1) Clear – Clarity makes compre­hension easier

Be clear about your goal or message, when writing or speaking to someone. What is your purpose in commun­icating with this person? Answer this question before addressing the receiver. Make sure that it’s easy for the receiver to understand your meaning. People shouldn’t have to “read between the lines” and make assump­tions on their own to understand what you are trying to say.
Clarity in commun­ication means:
• minimize the quantity of ideas in each sentence
• use exact, approp­riate, and simple words
• construct effective sentences and paragraphs

2) Concise – Concis­eness saves time

Follow the golden rule “as much as necessary – as little as possible”. A concise message uses brief and to the point sentences, thus, saves time of both the sender and the receiver.
Concis­eness in commun­ication means:
• avoid wordy expres­sions and repetition
• convey in least possible words without forgoing the other C’s of commun­ication
• eliminate adjectives or filler words/­phrases like “for instance,” “you see/know,” “defin­itely,” “actua­lly,” “kind of,” “liter­ally,” “basic­ally,” or “I think that”

3) Concrete – Concre­teness enhances credib­ility

Concrete commun­ication implies being definite, clear and specific rather than vague and general. In order to make your message solid, a concrete commun­ication uses specific facts and figures.
Concre­teness in commun­ication means:
• use words that are clear and statem­ent­-like
• choose vivid, image-­bui­lding words
• use active verbs rather than passive
• when approp­riate, use analogies to make compar­isons

The 7 Cs of Effective Commun­ica­tions

4) Correct – Correc­tness helps build confidence

Besides proper grammar, punctu­ation, and spelling, correc­tness means an approp­riate commun­ication style that fits your audience in terms of status, knowledge, and educat­ional backgr­ound. Beyond that, all inform­ation should be accurate and timely.
Concre­teness in commun­ication means:
• use the right level of language
• choose non-di­scr­imi­natory expres­sions
• spell all names and titles correctly
• send proof read messages

5) Consid­erate – means unders­tanding

Consid­eration means to put yourself in the place of receiver while composing a message. Ask yourself: “Why should my reader spend time reading this?” The capacity to envisage your audience’s needs, their requir­ements, emotions, as well as problems will make you an effective, well-liked commun­icator.
Consid­eration in commun­ication means:
• focus on “you”, instead of “I” or “we”
• show receiver’s benefit or interest in receiver
• emphasize positive or pleasant facts
• lay stress on positive words

6) Comple­te(­ness) - brings desired response

Your message is “complete” when it contains all facts the receiver needs for the reaction you desire. Remember that commun­icators differ in their mental filters; they are influenced by their backgr­ounds, viewpo­ints, needs, attitudes, status, and emotions.
Comple­teness in commun­ication means:
• answer all questions asked
• provide all inform­ation
• check for the five W’s (who?, where?, why?, when?, what?)
• include a “call to action”, so that the receiver clearly knows what you want her or him to do

7) Courteous – Courtesy strengthen relations

Courteous commun­ication is friendly, open, and honest. Courtesy implies taking into consid­eration both viewpoints as well as feelings of the receiver. It is not merely politeness with mechanical insertions of “please’s” and “thank­-yo­u’s.” Then courteous message helps you to strengthen present relations and make new friends.
Courtesy in commun­ication means:
• be sincerely tactful, though­tful, and apprec­iative
• omit expres­sions that irritate, hurt, or belittle
• be positive and focused at the receiver
• answer mails promptly