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Principles of Person-Centered Care (PCC) Cheat Sheet (DRAFT) by [deleted]

This is a draft cheat sheet. It is a work in progress and is not finished yet.


The term ‘perso­n-c­entred care’ is used to refer to many different principles and activi­ties, and there is no single agreed definition of the concept. This is partly because person­-ce­ntred care is still an emerging and evolving area. It is also because, if care is to be person centred, then what it looks like will depend on the needs, circum­stances and prefer­ences of the individual receiving care. What is important to one person in their health care may be unnece­ssary, or even undesi­rable, to another. It may also change over time, as the indivi­dual’s needs change.

Instead of offering a concise but inevitably limited defini­tion, the Health Foundation has identified a framework that comprises four principles of person­-ce­ntred care:

1. Affording people dignity, compassion and respect.
2. Offering coordi­nated care, support or treatment.
3. Offering person­alised care, support or treatment.
4. .Suppo­rting people to recognise and develop their own strengths and abilities to enable them to live an indepe­ndent and fulfilling life.

1. Enable Satifying Lves

Enable residents to have satisfying lives.

2. Provide living spaces indivi­dua­lized

Provide living spaces indivi­dua­lized to meet the personal needs and desires of each resident.
Example: Welcome a new resident and discuss how to person­alize the room.

3. Empower all staff

Empower all staff, regardless of job title or position, to have the decisi­on-­making ability and authority to intervene for, advocate for and support residents.
Example: Resident wants to have an end table moved.

4. Acknow­ledge and honor residents

4. Acknow­ledge and honor residents’ lifelong patterns by responding to their prefer­ences and needs.
Example: Resident wants to sleep in later, bathe in the evening and have a more flexible schedule consistent with his/her life before the nursing home.

Four Principles

5. Provide opport­unities for staff

Provide opport­unities for staff to experience personal growth, develo­pment and a sense of accomp­lis­hment.
Example: Employees talk about career advanc­ement opport­unities in the break room.

6. Encourage residents, staff and families

6. Encourage residents, staff and families to partic­ipate in activities that foster physical, mental, spiritual and social growth and develo­pment.
Example: Activities staff receives input from a male resident on more intere­sting activities for men.

7. Be “good neighbors”

Be “good neighbors” by responding to the needs of the broader community.
Example: Practice safe and respon­sible driving on grounds and while exiting the campus.

8. Promote a healthy spirit

Promote a healthy spirit by fostering fun and good humor.
Example: Staff is excited and plans to partic­ipate in an upcoming talent show.