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ISO 9001 Quality Management Principles Cheat Sheet (DRAFT) by [deleted]

This is a draft cheat sheet. It is a work in progress and is not finished yet.


The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply for organi­zat­ional improv­ement. This Intern­ational Standard specifies requir­ements for a quality management system when an organi­zation:

a) needs to demons­trate its ability to consis­tently provide products and services that meet customer and applicable statutory and regulatory requir­ements, and

b) aims to enhance customer satisf­action through the effective applic­ation of the system, including processes for improv­ement of the system and the assurance of conformity to customer and applicable statutory and regulatory requir­ements.

1. Customer focus

Understand the needs of existing and future customers
Align organi­zat­ional objectives with customer needs and expect­ations
Meet customer requir­ements
Measure customer satisf­action
Manage customer relati­onships
Aim to exceed customer expect­ations

2. Leadership

Establish a vision and direction for the organi­zation
Set challe­nging goals
Model organi­zat­ional values
Establish trust
Equip and empower employees
Recognize employee contri­butions

3. Engagement of people

Ensure that people’s abilities are used and valued
Make people accoun­table
Enable partic­ipation in continual improv­ement
Evaluate individual perfor­mance
Enable learning and knowledge sharing
Enable open discussion of problems, constr­aints

4. Process approach

Manage activities as processes
Measure the capability of activities
Identify linkages between activities
Prioritize improv­ement opport­unities
Deploy resources effect­ively

ISO 9000

5. Improv­ement - a systematic approach

Improve organi­zat­ional perfor­mance and capabi­lities
Align improv­ement activities
Empower people to make improv­ements
Measure improv­ement consis­tently
Celebrate improv­ements

6. Eviden­ce-­based decisi­on-­making

Ensure the access­ibility of accurate and reliable data
Use approp­riate methods to analyze data
Make decisions based on analysis
Balance data analysis with practical experience

7. Relati­onship management

Identify and select suppliers to manage costs, optimize resources, and create value
Establish relati­onships consid­ering both the short and long term
Share expertise, resources, inform­ation, and plans with partners
Collaborate on improv­ement and develo­pment activities
Recognize supplier successes

8. Continuous Improv­ement (9001)

Contin­uously improving your processes and systems should be a permanent organi­zat­ional objective. Thereby improving the overall organi­zat­ional perfor­mance

Intern­ational Generic Standard

All the requir­ements of this Intern­ational Standard are generic and are intended to be applicable to any organi­zation, regardless of its type or size, or the products and services it provides.