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Change a Project Mindset to Continuous Improvement Cheat Sheet (DRAFT) by [deleted]

Changing Mindset Continuous Improvement

This is a draft cheat sheet. It is a work in progress and is not finished yet.


The cloud may provide the perfect platform for technology as continuous improv­ement, but most customers still think about IT in terms of discrete projects.

While DevOps and agile develo­pment promote the concepts of increm­ental improv­ement, far too many customers still want a start date and an end data for their IT projects. And, with the cloud, they expect the time in between to be smaller than ever.

One of the toughest challenges for partners in the cloud era is to reset this tradit­ional perspe­ctive of IT and help customers view technology as a path to ongoing, continuous improv­ement. To change the perspe­ctive of customers, partners need to realign their own processes to promote the long-term view. From sales through service delivery, partners need to help customers take an evolut­ionary approach to technology and business process improv­ement.

Some of the ways that partners can promote the concepts of continuous improv­ement to customers include:

1. Develop ustomer's journey Roadmap

As part of the sales cycle, customers should be educated about the need for a strategic technology roadmap to help them realize the full value of the business solutions they are implem­enting. Identify and prioritize each of the workloads the business needs to reassess and stream­line.

2. Business process consulting

For most partners, business process consulting has become an integral part of any service offering. Customers need help in applying technology to the functions of their business, and you should have the resources on board who can deliver that guidance.

3. Change management program

Help customers realize success early by proact­ively working with them to ensure adoption success. Identify and manage resistance while generating enthusiasm towards more intuitive, stream­lined processes.

4. Ongoing Customer Education

Through webinars, newsle­tters and blog posts, continue to educate your customers about business process improv­ement and the advanc­ement of technology solutions. Microsoft FastTrack offers a broad range of educat­ional resources you can tap to make the job easier.

5. Customer strategy sessions

Meet with your customers face-t­o-face period­ically to check in on the strategic technology roadmap. Take the time to understand changing priorities and align your services to help them. As a proactive partic­ipant in their business plans, you can become an integral part of their strategic team.


Old habits die hard and the perception that technology comes in nice, neat project form is still ingrained in most busine­sses. It's up to partners to change those outdated ideas -- one customer at a time. By implem­enting internal processes that promote continuous improv­ement concepts, partners can build stronger, more profitable relati­onships with customers.