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10 Ethical Principles for Hospitality Managers Cheat Sheet (DRAFT) by [deleted]

This is a draft cheat sheet. It is a work in progress and is not finished yet.


The hospit­ality industry has become so compet­itive that if customers and employees are dissat­isfied, they will go elsewhere. We want to be able to trust the people we do business with, but life has become more difficult and expensive, and ethical shortcuts have become the norm.

The following 10 Ethical Principles for Hospit­ality Managers were adopted from Josephson Institute of Ethics’ “Core Ethical Princi­ples.” They have served as the basis of ethics research coming out of Isbell Hospit­ality Ethics for the past 15 years. A chapte­r-b­y-c­hapter analysis of a short ethical dilemma unders­cores the importance of adhering to the Ethical Principles for Hospit­ality Managers during the decisi­on-­making process. Adherence to these principles will result in the best conseq­uences for all parties involved.

1. Honesty

Hospit­ality managers are honest and truthful. They do not mislead
or deceive others by misrep­res­ent­ations.

2. Integrity

Hospit­ality managers demons­trate the courage of their convic­tions
by doing what they know is right even when there is pressure to do

3. Trustw­ort­hiness

Hospit­ality managers are trustw­orthy and candid in supplying
inform­ation and in correcting misapp­reh­ensions of fact. They do
not create justif­ica­tions for escaping their promises and commit­ments

4. Loyalty

Hospit­ality managers demons­trate loyalty to their companies in devotion to duty and loyalty to colleagues by friendship in adversity. They avoid conflicts of interest; do not use or disclose confid­ential inform­ation; and, should they accept other employ­ment, they respect the propri­etary inform­ation of their former employer.

5. Fairness

Hospit­ality managers are fair and equitable in all dealings; they neither arbitr­arily abuse power nor take undue advantage of another’s mistakes or diffic­ulties. They treat all indivi­duals with equality, with tolerance and acceptance of diversity, and with an open mind.


6. Concern and respect for others

Hospit­ality managers are concerned, respec­tful, compas­sio­nate, and kind. They are sensitive to the personal concerns of their colleagues and live the Golden Rule. They respect the rights and interests of all those who have a stake in their decisions.

7. Commitment to excellence

Hospit­ality managers pursue excellence in performing their duties and are willing to put more into their job than they can get out of it.

8. Leadership

Hospit­ality managers are conscious of the respon­sib­ility and opport­unities of their position of leader­ship. They realize that the best way to instill ethical principles and ethical awareness in their organi­zations is by example. They walk their talk!

9. Reputation and morale

Hospit­ality managers seek to protect and build the company’s reputation and the morale of its employees by engaging in conduct that builds respect. They also take whatever actions are necessary to correct or prevent inappr­opriate conduct of others.

10. Accoun­tab­ility

Hospit­ality managers are personally accoun­table for the
ethical quality of their decisions, as well as those of their subord­inates.