\documentclass[10pt,a4paper]{article} % Packages \usepackage{fancyhdr} % For header and footer \usepackage{multicol} % Allows multicols in tables \usepackage{tabularx} % Intelligent column widths \usepackage{tabulary} % Used in header and footer \usepackage{hhline} % Border under tables \usepackage{graphicx} % For images \usepackage{xcolor} % For hex colours %\usepackage[utf8x]{inputenc} % For unicode character support \usepackage[T1]{fontenc} % Without this we get weird character replacements \usepackage{colortbl} % For coloured tables \usepackage{setspace} % For line height \usepackage{lastpage} % Needed for total page number \usepackage{seqsplit} % Splits long words. %\usepackage{opensans} % Can't make this work so far. Shame. Would be lovely. \usepackage[normalem]{ulem} % For underlining links % Most of the following are not required for the majority % of cheat sheets but are needed for some symbol support. \usepackage{amsmath} % Symbols \usepackage{MnSymbol} % Symbols \usepackage{wasysym} % Symbols %\usepackage[english,german,french,spanish,italian]{babel} % Languages % Document Info \author{Bibin Gokuldas (bibingokuldas)} \pdfinfo{ /Title (service-now-client-side-cheats.pdf) /Creator (Cheatography) /Author (Bibin Gokuldas (bibingokuldas)) /Subject (Service-Now Client Side Cheats Cheat Sheet) } % Lengths and widths \addtolength{\textwidth}{6cm} \addtolength{\textheight}{-1cm} \addtolength{\hoffset}{-3cm} \addtolength{\voffset}{-2cm} \setlength{\tabcolsep}{0.2cm} % Space between columns \setlength{\headsep}{-12pt} % Reduce space between header and content \setlength{\headheight}{85pt} % If less, LaTeX automatically increases it \renewcommand{\footrulewidth}{0pt} % Remove footer line \renewcommand{\headrulewidth}{0pt} % Remove header line \renewcommand{\seqinsert}{\ifmmode\allowbreak\else\-\fi} % Hyphens in seqsplit % This two commands together give roughly % the right line height in the tables \renewcommand{\arraystretch}{1.3} \onehalfspacing % Commands \newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour \newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols \newcolumntype{x}[1]{>{\raggedright}p{#1}} % New column types for ragged-right paragraph columns \newcommand{\tn}{\tabularnewline} % Required as custom column type in use % Font and Colours \definecolor{HeadBackground}{HTML}{333333} \definecolor{FootBackground}{HTML}{666666} \definecolor{TextColor}{HTML}{333333} \definecolor{DarkBackground}{HTML}{A30000} \definecolor{LightBackground}{HTML}{FCF7F7} \renewcommand{\familydefault}{\sfdefault} \color{TextColor} % Header and Footer \pagestyle{fancy} \fancyhead{} % Set header to blank \fancyfoot{} % Set footer to blank \fancyhead[L]{ \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{C} \SetRowColor{DarkBackground} \vspace{-7pt} {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}} } \end{tabulary} \columnbreak \begin{tabulary}{11cm}{L} \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{Service-Now Client Side Cheats Cheat Sheet}}}} \\ \normalsize{by \textcolor{DarkBackground}{Bibin Gokuldas (bibingokuldas)} via \textcolor{DarkBackground}{\uline{cheatography.com/69673/cs/17641/}}} \end{tabulary} \end{multicols}} \fancyfoot[L]{ \footnotesize \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{LL} \SetRowColor{FootBackground} \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}} \\ \vspace{-2pt}Bibin Gokuldas (bibingokuldas) \\ \uline{cheatography.com/bibingokuldas} \\ \uline{\seqsplit{bibingokuldas}.com/} \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}} \\ \vspace{-2pt}Published 25th October, 2018.\\ Updated 11th August, 2020.\\ Page {\thepage} of \pageref{LastPage}. \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}} \\ \SetRowColor{white} \vspace{-5pt} %\includegraphics[width=48px,height=48px]{dave.jpeg} Measure your website readability!\\ www.readability-score.com \end{tabulary} \end{multicols}} \begin{document} \raggedright \raggedcolumns % Set font size to small. Switch to any value % from this page to resize cheat sheet text: % www.emerson.emory.edu/services/latex/latex_169.html \footnotesize % Small font. \begin{multicols*}{3} \begin{tabularx}{5.377cm}{x{2.4885 cm} x{2.4885 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Field Based APIs}} \tn % Row 0 \SetRowColor{LightBackground} Hide/Display variable & \textasciicircum{}g\_form.setDisplay(\textless{}fld\textgreater{},true/false);\textasciicircum{} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} Disable a field & \textasciicircum{}g\_form.setDisable(\textless{}fld\textgreater{},true/false);\textasciicircum{} \tn % Row Count 4 (+ 2) % Row 2 \SetRowColor{LightBackground} Field ReadOnly & \textasciicircum{}g\_form.setReadOnly(\textless{}fld\textgreater{},true/false);\textasciicircum{} \tn % Row Count 6 (+ 2) % Row 3 \SetRowColor{white} Clear Value from Field & \textasciicircum{}g\_form.clearValue(\textless{}fld\textgreater{});\textasciicircum{} \tn % Row Count 8 (+ 2) % Row 4 \SetRowColor{LightBackground} Change Label of Field & \textasciicircum{}g\_form.setLabelOf(\textless{}fld\textgreater{},newlabel);\textasciicircum{} \tn % Row Count 10 (+ 2) % Row 5 \SetRowColor{white} Make field mandatory & \textasciicircum{}g\_form.setMandatory(\textless{}fld\textgreater{},true/false);\textasciicircum{} \tn % Row Count 12 (+ 2) % Row 6 \SetRowColor{LightBackground} Set Value of Field & \textasciicircum{}g\_form.setValue(\textless{}fld\textgreater{},value);\textasciicircum{} \tn % Row Count 14 (+ 2) % Row 7 \SetRowColor{white} Show error and scroll to field & \textasciicircum{}g\_form.showErrorBox(\textless{}fld\textgreater{},msg,true/false);\textasciicircum{} \tn % Row Count 17 (+ 3) % Row 8 \SetRowColor{LightBackground} Add Options to Choice filed & \textasciicircum{}g\_form.addOption(\textless{}fld\textgreater{},value,label,index);\textasciicircum{} \tn % Row Count 20 (+ 3) % Row 9 \SetRowColor{white} Remove Options from Choice field & \textasciicircum{}g\_form.removeOption(\textless{}fld\textgreater{},value);\textasciicircum{} \tn % Row Count 22 (+ 2) % Row 10 \SetRowColor{LightBackground} Clear all Options from Choice Field & \textasciicircum{}g\_form. clearOptions(\textless{}fld\textgreater{});\textasciicircum{} \tn % Row Count 24 (+ 2) % Row 11 \SetRowColor{white} Get Reference field Value and Attributes & \textasciicircum{}g\_form.getReference(\textless{}fld\textgreater{},callbackfunction);\textasciicircum{} \tn % Row Count 27 (+ 3) % Row 12 \SetRowColor{LightBackground} Flash a particular field & \textasciicircum{}g\_form.flash(table.name,color,no of flashes)\textasciicircum{} \tn % Row Count 30 (+ 3) \end{tabularx} \par\addvspace{1.3em} \vfill \columnbreak \begin{tabularx}{5.377cm}{x{2.4885 cm} x{2.4885 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Field Based APIs (cont)}} \tn % Row 13 \SetRowColor{LightBackground} Get Integer Value of Field & \textasciicircum{}g\_form.getIntValue(\textless{}fieldname\textgreater{});\textasciicircum{} \tn % Row Count 2 (+ 2) % Row 14 \SetRowColor{white} Get Decimal Value of Field & \textasciicircum{}g\_form.getDecimalValue(\textless{}fieldname\textgreater{});\textasciicircum{} \tn % Row Count 4 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}--} \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{\textless{}fld\textgreater{} Represent the field name on which the function has to work \newline value - is something what you have to set. \newline true / false - true is for enabling, false is for disable} \tn \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{2.4885 cm} x{2.4885 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{User Objects}} \tn % Row 0 \SetRowColor{LightBackground} User name of the current user e.g. employee & g\_user.userName \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} First name of the current user e.g. Joe & g\_user.firstName \tn % Row Count 5 (+ 2) % Row 2 \SetRowColor{LightBackground} Last name of the current user e.g. Employee & g\_user.lastName \tn % Row Count 8 (+ 3) % Row 3 \SetRowColor{white} sys\_id of the current user e.g. \seqsplit{681ccaf9c0a8016400b98a06818d57c7} & g\_user.userID \tn % Row Count 12 (+ 4) % Row 4 \SetRowColor{LightBackground} if the current user has the role specified, false otherwise. ALWAYS returns true if the user has the 'admin' role. & g\_user.hasRole(\textless{}rolename\textgreater{}) \tn % Row Count 18 (+ 6) % Row 5 \SetRowColor{white} if the current user has the exact role specified, false otherwise, regardless of 'admin' role. & g\_user.hasRoleExactly(\textless{}rolename\textgreater{}) \tn % Row Count 23 (+ 5) % Row 6 \SetRowColor{LightBackground} if the current user has at least one role specified, false otherwise. & g\_user.hasRoles(\textless{}rolename1\textgreater{},\textless{}rolename2\textgreater{}) \tn % Row Count 27 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{1.74195 cm} x{3.23505 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Related List APIs}} \tn % Row 0 \SetRowColor{LightBackground} Show Related List & \textasciicircum{}g\_form.showRelatedList(\textless{}relatedlisttablename\textgreater{})*\textasciicircum{} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} Hide Related List & \textasciicircum{}g\_form.hideRelatedList(\textless{}relatedlisttablename\textgreater{})\textasciicircum{} \tn % Row Count 4 (+ 2) % Row 2 \SetRowColor{LightBackground} Show All Related Lists & \textasciicircum{}g\_form.showRelatedLists();\textasciicircum{} \tn % Row Count 6 (+ 2) % Row 3 \SetRowColor{white} Hide All Related Lists & \textasciicircum{}g\_form.hideRelatedLists();\textasciicircum{} \tn % Row Count 8 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{2.18988 cm} x{2.78712 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Sections based API}} \tn % Row 0 \SetRowColor{LightBackground} Show/Hide a Section & \textasciicircum{}g\_form.setSectionDisplay(\textless{}sectionname\textgreater{},true/false);\textasciicircum{} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Get All Sections* & \textasciicircum{}g\_form.getSectionNames();\textasciicircum{} \tn % Row Count 5 (+ 2) % Row 2 \SetRowColor{LightBackground} Get All Sections** & \textasciicircum{}g\_form.getSections();\textasciicircum{} \tn % Row Count 7 (+ 2) % Row 3 \SetRowColor{white} Check whether section is Visible & \textasciicircum{}g\_form.isSectionVisible(\textless{}sectionname\textgreater{});\textasciicircum{} \tn % Row Count 9 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}--} \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{{\emph{Returns all the sections including the invisible ones, \newline }}*Not available on Mobile Platform \newline \textless{}sectionname\textgreater{} : the section name in ServiceNow is created by replacing the 1st space by "\_" and trimming rest of the spaces, for ex :if a section on form is created as "Section Specific API" then section name is "section\_specificapi"} \tn \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{2.4885 cm} x{2.4885 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Decorations API}} \tn % Row 0 \SetRowColor{LightBackground} Add decorations(not applicable for Catalog Client Scripts) & \textasciicircum{}g\_form.addDecoration(\textless{}fld\textgreater{},iconname,titleforicon);\textasciicircum{} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Remove Decorations(not applicable for Catalog Client Scripts) & \textasciicircum{}g\_form.removeDecoration(\textless{}fld\textgreater{},iconname,titleforicon);\textasciicircum{} \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} LiveUpdate running on form* & \textasciicircum{}g\_form.isLiveUpdating()\textasciicircum{} \tn % Row Count 9 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}--} \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{*Live update can detect any change of the data on the form from another session.} \tn \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{2.33919 cm} x{2.63781 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{HTML based APIs}} \tn % Row 0 \SetRowColor{LightBackground} Control a Field & \textasciicircum{}g\_form.getControl(\textless{}fldname\textgreater{})\textasciicircum{} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} Get an HTML Element from Parameter* & \textasciicircum{}g\_form.getElement(\textless{}parameter\textgreater{})\textasciicircum{} \tn % Row Count 4 (+ 2) % Row 2 \SetRowColor{LightBackground} Get HTML element of Option** & \textasciicircum{}g\_form.getOption(\textless{}fieldname\textgreater{},value);\textasciicircum{} \tn % Row Count 6 (+ 2) % Row 3 \SetRowColor{white} Get HTML element of Form & \textasciicircum{}g\_form.getFormElement()\textasciicircum{} \tn % Row Count 8 (+ 2) % Row 4 \SetRowColor{LightBackground} Get HTML element of HelpText & \textasciicircum{}g\_form.getHelpTextControl(\textless{}fldname\textgreater{});\textasciicircum{} \tn % Row Count 10 (+ 2) \hhline{>{\arrayrulecolor{DarkBackground}}--} \SetRowColor{LightBackground} \mymulticolumn{2}{x{5.377cm}}{{\emph{Not available in the Mobile and Service Portal \newline }}*The method will not work on readonly fields, and if the field is not present on the form it will result in null.} \tn \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{1.64241 cm} x{3.33459 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Action Specific API}} \tn % Row 0 \SetRowColor{LightBackground} Submit a form & \textasciicircum{}g\_form.submit(actionName)\textasciicircum{} \tn % Row Count 2 (+ 2) % Row 1 \SetRowColor{white} Save a form & \textasciicircum{}g\_form.save()\textasciicircum{} \tn % Row Count 3 (+ 1) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{X} \SetRowColor{DarkBackground} \mymulticolumn{1}{x{5.377cm}}{\bf\textcolor{white}{Best Practices Client Scripting}} \tn \SetRowColor{white} \mymulticolumn{1}{x{5.377cm}}{{\bf{Use UI policies instead of Client scripts : }} \textasciicircum{}For basics like making field readonly, mandatory best practice suggests to use UI Policies.\textasciicircum{} \newline % Row Count 3 (+ 3) {\bf{Always use isLoading check when in onChange Client Scripts : }} \textasciicircum{}All the onChange client script will get executed onLoad as well, always check whether the form is loading by isLoading function\textasciicircum{} \newline % Row Count 7 (+ 4) {\bf{Avoid Using GlideRecord function in Client script : }} \textasciicircum{}Replace the calls by GlideAjax\textasciicircum{} \newline % Row Count 9 (+ 2) {\bf{Avoid DOM(manipulation of form elements) : }} \textasciicircum{}As all the elements might be changed in the future release, and to avoid complications avoid doing DOM\textasciicircum{} \newline % Row Count 13 (+ 4) {\bf{Use g\_scratchpad to minimise server calls :}} \textasciicircum{}When working with lot of data write a Display Business Rule and make the data available to Client Side\textasciicircum{} \newline % Row Count 17 (+ 4) {\bf{When using JQuery in Client Scripts : }}\textasciicircum{}Instance before london, has no possibility of isolating a JQuery Script, but instances in London and above has a strict client mode, where methods like window, eval would only work if isolation is turned on.\textasciicircum{}% Row Count 23 (+ 6) } \tn \hhline{>{\arrayrulecolor{DarkBackground}}-} \end{tabularx} \par\addvspace{1.3em} % That's all folks \end{multicols*} \end{document}