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  /Title (clinical-medical-assistant-certification-exam.pdf)
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  /Author (Adaston)
  /Subject (Clinical Medical Assistant Certification Exam Cheat Sheet)
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    \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{Clinical Medical Assistant Certification Exam Cheat Sheet}}}} \\
    \normalsize{by \textcolor{DarkBackground}{Adaston} via \textcolor{DarkBackground}{\uline{cheatography.com/36083/cs/11353/}}}
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  \vspace{-2pt}Adaston \\
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  \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}}  \\
   \vspace{-2pt}Not Yet Published.\\
   Updated 3rd April, 2017.\\
   Page {\thepage} of \pageref{LastPage}.
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  Measure your website readability!\\
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% Row 0
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What is the most important thing to do when communicating with a patient or doctor? & Listen carefully \tn 
% Row Count 5 (+ 5)
% Row 1
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Good listening skills include... & Facing the person | Having good eye contact | Leaning toward the person | Responding to the person | Paraphrasing | Clarifying | Remaining silent (sometimes nothing needs to be said) \tn 
% Row Count 15 (+ 10)
% Row 2
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Paraphrasing & Restating the person's message into ones own words \tn 
% Row Count 18 (+ 3)
% Row 3
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Clarifying & Lets one make sure the message is understude \tn 
% Row Count 21 (+ 3)
% Row 4
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Kinesics & The study of nonverbal communication \tn 
% Row Count 23 (+ 2)
% Row 5
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Kinesic Slip & When Verbal and Nonverbal messages do not match \tn 
% Row Count 26 (+ 3)
% Row 6
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Zones of comfort & Intimate space(18 inches or closer) | Personal space(18 in. to 4ft) | Social space(4ft to 12ft) | Public space(12ft or more) \tn 
% Row Count 33 (+ 7)
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Steps for proper telephone etiquette: & 1. Answer the telephone promptly and kindly | 2. Never allow an angry caller to upset you; remain calm | 3. Speak clearly and concisely \tn 
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What is the most important thing to do when communicating with a patient or doctor? & Listen carefully \tn 
% Row Count 5 (+ 5)
% Row 1
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Good listening skills include... & Facing the person | Having good eye contact | Leaning toward the person | Responding to the person | Paraphrasing | Clarifying \tn 
% Row Count 12 (+ 7)
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Ethics & The knowledge of what is right conduct versus wrong conduct \tn 
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Negligence & Unintentional wrong \tn 
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% Row 4
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Intentional tort & An act that is meant to be harmful \tn 
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% Row 5
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% Row 6
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% Row 7
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% Row 8
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% Row Count 30 (+ 4)
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% Row 10
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% Row 12
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Informed consent & When the person clearly understands what is going to be done \tn 
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% Row 13
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% Row 1
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Kinesics & The study of nonverbal communication \tn 
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% Row 6
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Steps for proper telephone etiquette: & 1. Answer the telephone promptly and kindly | 2. Never allow an angry caller to upset you; remain calm | 3. Speak clearly and concisely | 4. Be sure to ask the caller's permission before placing them on hold \tn 
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% Row 8
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% That's all folks
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