\documentclass[10pt,a4paper]{article} % Packages \usepackage{fancyhdr} % For header and footer \usepackage{multicol} % Allows multicols in tables \usepackage{tabularx} % Intelligent column widths \usepackage{tabulary} % Used in header and footer \usepackage{hhline} % Border under tables \usepackage{graphicx} % For images \usepackage{xcolor} % For hex colours %\usepackage[utf8x]{inputenc} % For unicode character support \usepackage[T1]{fontenc} % Without this we get weird character replacements \usepackage{colortbl} % For coloured tables \usepackage{setspace} % For line height \usepackage{lastpage} % Needed for total page number \usepackage{seqsplit} % Splits long words. %\usepackage{opensans} % Can't make this work so far. Shame. Would be lovely. \usepackage[normalem]{ulem} % For underlining links % Most of the following are not required for the majority % of cheat sheets but are needed for some symbol support. \usepackage{amsmath} % Symbols \usepackage{MnSymbol} % Symbols \usepackage{wasysym} % Symbols %\usepackage[english,german,french,spanish,italian]{babel} % Languages % Document Info \author{Albrecht Andrzejewski (A Andrzejewski)} \pdfinfo{ /Title (high-engagement-digital-products-tricks.pdf) /Creator (Cheatography) /Author (Albrecht Andrzejewski (A Andrzejewski)) /Subject (High engagement digital products tricks Cheat Sheet) } % Lengths and widths \addtolength{\textwidth}{6cm} \addtolength{\textheight}{-1cm} \addtolength{\hoffset}{-3cm} \addtolength{\voffset}{-2cm} \setlength{\tabcolsep}{0.2cm} % Space between columns \setlength{\headsep}{-12pt} % Reduce space between header and content \setlength{\headheight}{85pt} % If less, LaTeX automatically increases it \renewcommand{\footrulewidth}{0pt} % Remove footer line \renewcommand{\headrulewidth}{0pt} % Remove header line \renewcommand{\seqinsert}{\ifmmode\allowbreak\else\-\fi} % Hyphens in seqsplit % This two commands together give roughly % the right line height in the tables \renewcommand{\arraystretch}{1.3} \onehalfspacing % Commands \newcommand{\SetRowColor}[1]{\noalign{\gdef\RowColorName{#1}}\rowcolor{\RowColorName}} % Shortcut for row colour \newcommand{\mymulticolumn}[3]{\multicolumn{#1}{>{\columncolor{\RowColorName}}#2}{#3}} % For coloured multi-cols \newcolumntype{x}[1]{>{\raggedright}p{#1}} % New column types for ragged-right paragraph columns \newcommand{\tn}{\tabularnewline} % Required as custom column type in use % Font and Colours \definecolor{HeadBackground}{HTML}{333333} \definecolor{FootBackground}{HTML}{666666} \definecolor{TextColor}{HTML}{333333} \definecolor{DarkBackground}{HTML}{0000A3} \definecolor{LightBackground}{HTML}{F7F7FC} \renewcommand{\familydefault}{\sfdefault} \color{TextColor} % Header and Footer \pagestyle{fancy} \fancyhead{} % Set header to blank \fancyfoot{} % Set footer to blank \fancyhead[L]{ \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{C} \SetRowColor{DarkBackground} \vspace{-7pt} {\parbox{\dimexpr\textwidth-2\fboxsep\relax}{\noindent \hspace*{-6pt}\includegraphics[width=5.8cm]{/web/www.cheatography.com/public/images/cheatography_logo.pdf}} } \end{tabulary} \columnbreak \begin{tabulary}{11cm}{L} \vspace{-2pt}\large{\bf{\textcolor{DarkBackground}{\textrm{High engagement digital products tricks Cheat Sheet}}}} \\ \normalsize{by \textcolor{DarkBackground}{Albrecht Andrzejewski (A Andrzejewski)} via \textcolor{DarkBackground}{\uline{cheatography.com/187416/cs/39099/}}} \end{tabulary} \end{multicols}} \fancyfoot[L]{ \footnotesize \noindent \begin{multicols}{3} \begin{tabulary}{5.8cm}{LL} \SetRowColor{FootBackground} \mymulticolumn{2}{p{5.377cm}}{\bf\textcolor{white}{Cheatographer}} \\ \vspace{-2pt}Albrecht Andrzejewski (A Andrzejewski) \\ \uline{cheatography.com/a-andrzejewski} \\ \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Cheat Sheet}} \\ \vspace{-2pt}Not Yet Published.\\ Updated 14th June, 2023.\\ Page {\thepage} of \pageref{LastPage}. \end{tabulary} \vfill \columnbreak \begin{tabulary}{5.8cm}{L} \SetRowColor{FootBackground} \mymulticolumn{1}{p{5.377cm}}{\bf\textcolor{white}{Sponsor}} \\ \SetRowColor{white} \vspace{-5pt} %\includegraphics[width=48px,height=48px]{dave.jpeg} Measure your website readability!\\ www.readability-score.com \end{tabulary} \end{multicols}} \begin{document} \raggedright \raggedcolumns % Set font size to small. Switch to any value % from this page to resize cheat sheet text: % www.emerson.emory.edu/services/latex/latex_169.html \footnotesize % Small font. \begin{multicols*}{3} \begin{tabularx}{5.377cm}{x{3.63321 cm} x{1.34379 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Analytics and monitoring}} \tn % Row 0 \SetRowColor{LightBackground} Define "high performance" cohorts and count users with high retention, high engagement & \{\{fa-square-o\}\} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Identify "AHA moments" by finding common behaviours shared by "high performance" cohorts & \{\{fa-square-o\}\} \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} Measure and minimize TTV (time to value : elapsed time between the first interaction and the value being offered) & \{\{fa-square-o\}\} \tn % Row Count 11 (+ 4) % Row 3 \SetRowColor{white} Create incentives to guide users toward those behaviours with in app tutorial, white papers, gamification, verbatims & \{\{fa-square-o\}\} \tn % Row Count 15 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.63321 cm} x{1.34379 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Reward mechanism}} \tn % Row 0 \SetRowColor{LightBackground} Keep a balanced effort/reward ratio when asking for personnal informations. & \{\{fa-square-o\}\} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Prefer 10 small effort \& small reward to 1 big setup (ae.g. allow to skip and come back later) & \{\{fa-square-o\}\} \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} Create a path of overly simplified action that leads to repetitive reward experience (e.g. one click purchase on Amazon) & \{\{fa-square-o\}\} \tn % Row Count 12 (+ 5) % Row 3 \SetRowColor{white} Try random reward to one smallest effort interaction (e.g. scrolling through Meta feeds) & \{\{fa-square-o\}\} \tn % Row Count 16 (+ 4) % Row 4 \SetRowColor{LightBackground} Fuel the desire of exploration : app shows something different to the user each times he connects & \{\{fa-square-o\}\} \tn % Row Count 20 (+ 4) % Row 5 \SetRowColor{white} Let users know when the service perform a task perceived as "complicated" by displaying what happens ("labor effect") & \{\{fa-square-o\}\} \tn % Row Count 25 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.63321 cm} x{1.34379 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Desire to complete}} \tn % Row 0 \SetRowColor{LightBackground} Increase chances that user comes back later to complete by displaying incomplete gauges monitoring every key features of the product & \{\{fa-square-o\}\} \tn % Row Count 5 (+ 5) % Row 1 \SetRowColor{white} Create badges that are achievable yet ambitious on profile & \{\{fa-square-o\}\} \tn % Row Count 7 (+ 2) % Row 2 \SetRowColor{LightBackground} Help users complete high effort tasks by displaying completion progress and final goals when you require them to finish a setup & \{\{fa-square-o\}\} \tn % Row Count 12 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.63321 cm} x{1.34379 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Social motivators : comparison and belonging}} \tn % Row 0 \SetRowColor{LightBackground} Display ratings help users comfort their own choice and opinions & \{\{fa-square-o\}\} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Use testimonials or verbatims from expert and leaders help product perception & \{\{fa-square-o\}\} \tn % Row Count 6 (+ 3) % Row 2 \SetRowColor{LightBackground} Show faces whenenever it is relevant to bring emotion, identification and comparison & \{\{fa-square-o\}\} \tn % Row Count 9 (+ 3) % Row 3 \SetRowColor{white} Offer the opportunity to publicly highlight users success to create emulation & \{\{fa-square-o\}\} \tn % Row Count 12 (+ 3) % Row 4 \SetRowColor{LightBackground} Use points/scoring and let the user know how he compares to others & \{\{fa-square-o\}\} \tn % Row Count 15 (+ 3) % Row 5 \SetRowColor{white} Use a dedicated wording and storytelling that makes your user part of a tribe & \{\{fa-square-o\}\} \tn % Row Count 18 (+ 3) % Row 6 \SetRowColor{LightBackground} Let the user attach labels to his profile to allow both individualization and group identification & \{\{fa-square-o\}\} \tn % Row Count 22 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.63321 cm} x{1.34379 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Scarcity and imminence}} \tn % Row 0 \SetRowColor{LightBackground} Consider delivering reward after a small amount of time rather than immediately & \{\{fa-square-o\}\} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Make users come back with countdown timers & \{\{fa-square-o\}\} \tn % Row Count 5 (+ 2) % Row 2 \SetRowColor{LightBackground} Increase value perception by creating "unique in time" experience (value that may expire or disappear) & \{\{fa-square-o\}\} \tn % Row Count 9 (+ 4) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} \begin{tabularx}{5.377cm}{x{3.63321 cm} x{1.34379 cm} } \SetRowColor{DarkBackground} \mymulticolumn{2}{x{5.377cm}}{\bf\textcolor{white}{Building together, user investment}} \tn % Row 0 \SetRowColor{LightBackground} Make user grow themselves by using the product means it won't be easy to quit & \{\{fa-square-o\}\} \tn % Row Count 3 (+ 3) % Row 1 \SetRowColor{white} Ask your engaged users to think about the feature they want, so that they are a "part of your journey" & \{\{fa-square-o\}\} \tn % Row Count 7 (+ 4) % Row 2 \SetRowColor{LightBackground} Let people personalize their own configuration so that they feel "at home". & \{\{fa-square-o\}\} \tn % Row Count 10 (+ 3) % Row 3 \SetRowColor{white} Do not let users quit (deletion or inactivity) before understanding their motivations. & \{\{fa-square-o\}\} \tn % Row Count 13 (+ 3) % Row 4 \SetRowColor{LightBackground} Remind with a clear display of how much the user has invested so far (minutes, value received, money saved, games played...) & \{\{fa-square-o\}\} \tn % Row Count 18 (+ 5) \hhline{>{\arrayrulecolor{DarkBackground}}--} \end{tabularx} \par\addvspace{1.3em} % That's all folks \end{multicols*} \end{document}